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Top positive review
7 Jun 2023
Verified review
The height of my tank read 25cm. I had 28cm space so 25cm would have been ideal. However, bit misleading, the height is 31cm in total. Wish the write-up had stayed that. My tank isn't where I wanted it to go, however, I'm very pleased with the quality, the day/night light is fantastic, night light sends my fish to sleep. The filter is really quiet, a nice, relaxing background sound. The lid is good, the little lift up part for easy feeding. My Brother took the heater as he keeps tropical, so yep, very happy. Speedy delivery, well packaged.
I purchased a filter that did not work, this was not the 1st filter of this kind I had purchased from Pro Shrimp, so I knew how to use it, however, when switched on nothing happened, tried 3 different outlets (then plugged in my phone to each to ensure the outlets were working) and tried the filter 5 times and nothing. I returned the filter at my own expense and was told it worked fine, they tried it without the filter cartridge, so who knows if the cartridge was faulty and rendered the product dead, I dont know, but it took a few emails in order to get a refund, I also purcased bio granules for this filter and returned them as they were useless without the filter but a refund was never mentioned for these or my postage cost back, despite sending proof of cost. I am out of pocket for £30 and will only get £19.99 back. Not the best experience with this company.
I ordered some plants and after receiving one which can only be described as rotten, I emailed them with photos and received no reply. I purchased new ones else where.
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10 Mar 2024
Verified review
No answer to support
Sadly they had been great for delivery but sadly we had an issue and couldn’t get hold of them, they ignored the online support forms and the phone numbers lead to nothing but an automated message saying to use the forms and no one to take a call before hanging you up
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28 Feb 2024
Verified review
Hopeless. Was a regular customer they send you inferior goods then don’t respond to emails. Avoid
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4 Mar 2024
Verified review
Bigger bogwood and more plants
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11 Feb 2024
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Item was damaged when it arrived. Emailed them got no response
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13 Sept 2023
Verified review
I have had 2 orders from pro Shrimp the first of which being reasonable and the plants I ordered were in good condition however slightly overpriced. The second order was not good at all multiple plants were essentially mush and the roots were in an unrecoverable state. Tried emailing their customer support and haven't had a reply for 2 weeks now.
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6 Nov 2023
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Dead plants
Bought three plants, two were dead on arrival. The one that survived is doing well, but for the short delivery time I paid extra for the other two plants must have been dead before shipping.
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11 Dec 2023
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Plant order was delayed by royal mail by 24 hours, all plants arrived with melted leaves. Subsequently they are now all dead. Not happy with my order whatsoever. Wasted over £40.
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12 Dec 2023
Verified review
Plants very poorly packaged. Echinodoras and Anubias were bent in two to fit into a small box, breaking the leaves.
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