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Top positive review
7 Jun 2023
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The height of my tank read 25cm. I had 28cm space so 25cm would have been ideal. However, bit misleading, the height is 31cm in total. Wish the write-up had stayed that. My tank isn't where I wanted it to go, however, I'm very pleased with the quality, the day/night light is fantastic, night light sends my fish to sleep. The filter is really quiet, a nice, relaxing background sound. The lid is good, the little lift up part for easy feeding. My Brother took the heater as he keeps tropical, so yep, very happy. Speedy delivery, well packaged.
I purchased a filter that did not work, this was not the 1st filter of this kind I had purchased from Pro Shrimp, so I knew how to use it, however, when switched on nothing happened, tried 3 different outlets (then plugged in my phone to each to ensure the outlets were working) and tried the filter 5 times and nothing. I returned the filter at my own expense and was told it worked fine, they tried it without the filter cartridge, so who knows if the cartridge was faulty and rendered the product dead, I dont know, but it took a few emails in order to get a refund, I also purcased bio granules for this filter and returned them as they were useless without the filter but a refund was never mentioned for these or my postage cost back, despite sending proof of cost. I am out of pocket for £30 and will only get £19.99 back. Not the best experience with this company.
good range of alternative stock as they tend to be out of stock of a lot of the more popular goods
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13 Apr 2024
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Quality of the plants / products
DELIVERY COMPANY NEEDS CHANGING
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5 days ago
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12 days ago
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9 Mar 2024
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Great looking plants good honest seller
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24 Mar 2024
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Allways good plants and great sevice
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28 Mar 2024
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Good customer service.
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29 Mar 2024
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10 Mar 2024
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No answer to support
Sadly they had been great for delivery but sadly we had an issue and couldn’t get hold of them, they ignored the online support forms and the phone numbers lead to nothing but an automated message saying to use the forms and no one to take a call before hanging you up
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3 Apr 2024
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I ordered some plants and after receiving one which can only be described as rotten, I emailed them with photos and received no reply. I purchased new ones else where.
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3 Mar 2024
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They offer a good range of plants, including larger ones such as this fern which is already attached to some lava rock. Did have some small snail eggs attached (quickly removed) so a check before sending would have been appreciated, but no harm done. Very pleased on tbe whole.
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24 Feb 2024
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Pro shrimp always offer good value and range of aquatic goods. Unfortunately the bottle of Melafix I received has a very short shelf life of only a few weeks so I won’t be able to use it which is a bit wasteful.
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9 Feb 2024
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Most were perfect just 2 of the plants had came loose out there pots in transit and were bashed about planted them but never recovered apart from that every uther plant was perfect
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5 Feb 2024
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Prompt delivery and well packed plants. 4 star because 1-2 grow plants failed. Tried to split and replant but had no success. The rest of the plants are good.
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25 Feb 2024
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The plants were lovely but they did come with snail eggs unfortunately
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4 Mar 2024
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Pro shrimp order
Arrived in a reasonable time and came in very secure packaging
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23 Feb 2024
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Did what it said on the tin, can't ask for more.
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22 Feb 2024
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28 Feb 2024
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Hopeless. Was a regular customer they send you inferior goods then don’t respond to emails. Avoid
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11 Feb 2024
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Item was damaged when it arrived. Emailed them got no response
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