pro-shrimp.co.uk
Reviews:

923 reviews in the last 12 months17,675 total reviews  

4.80
Excellent

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Top positive review

14 Apr 2024
 Verified review
Posted out last order super fast, always send good quality plants, reliable and quick. I always just come back to pro shrimp because of this. Best prices and little deals to save a bit on larger orders. Only thing that could be better is more plants being in stock but I imagine that's just supply and demand. There's a few plants they dont seem to stock at all, like typical dutch aquascape plants like Nesea Golden, these would be great to get all from pro shrimp rather than scouring ebay, if they ever expand their range more :)

Top negative review

18 Aug 2023
 Verified review
I purchased a filter that did not work, this was not the 1st filter of this kind I had purchased from Pro Shrimp, so I knew how to use it, however, when switched on nothing happened, tried 3 different outlets (then plugged in my phone to each to ensure the outlets were working) and tried the filter 5 times and nothing. I returned the filter at my own expense and was told it worked fine, they tried it without the filter cartridge, so who knows if the cartridge was faulty and rendered the product dead, I dont know, but it took a few emails in order to get a refund, I also purcased bio granules for this filter and returned them as they were useless without the filter but a refund was never mentioned for these or my postage cost back, despite sending proof of cost. I am out of pocket for £30 and will only get £19.99 back. Not the best experience with this company.
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Reviews for pro-shrimp.co.uk

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18 Jul 2023
 Verified review
bought two pieces driftwood at 40/60cms. Received both pieces at 26 cms. I was told that the items are generic sizes from their suppliers. Pro shrimp do not check these items for size before selling them, so you are guessing that you will receive what you pay for. When challenged on this I was told if I wanted a refund I would haqve to send items back at my own time and expense. Not good enough.
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19 Nov 2023
 Verified review

Awful communication

Took my order took a really long time to come with zero communication about my order like shipping updaters or expected delivery dates never answered phone didn’t reply to email absolutely shocking it’s a pity that sometimes the only place you can get certain things is here otherwise I would not touch this place with a barge pole
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29 Jan 2024
 Verified review
1of the plants I received was appalling and went in the bin as I didn’t want to pay postage to send it back, the other plant was ok, wouldn’t order plants again from them
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27 Sept 2023
 Verified review
Beter aquatic plants!! mine where in a very poor condition when i received them, i wouldn’t buy plants from here in the future!!
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19 Jul 2023
 Verified review
Quality of plant very poor. Almost dead looking before it was even put in the tank.
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5 Jan 2024
 Verified review

Lack of product

frequent lack of products I want to buy
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