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Top positive review
16 Nov 2023
Verified review
I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly.
Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
I bought a 1000 piece puzzle and decided to frame it. It was then I found that PuzzleYou produce their puzzle a different size to the standard 1000 piece size. This means that had to buy a frame from them instead of having a large choice of generic frames. Very disappointing.
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Answer by puzzleYOU UK
25 Mar 2024
We would like to inform you that there is no such thing as a standard size for puzzles. 1000 pieces only indicates how many pieces a jigsaw puzzle has. We are specialised in producing premium jigsaw puzzles and as we are not a frame manufacturer, we offer this timeless-looking frame only as a nice to have accessory. We are not forcing anyone to buy this frame and we think there are plenty of framers to be found who can make a frame to your taste with any size you want.
5 Mar 2024
Verified review
Great quality and fast service
Placed the order and puzzle was made and despatched the next day. Although it was coming from Germany it arrived within a week on the day they had promised.
The puzzle itself is of very good quality and so is the frame that I also ordered with it. Is a picture of my late dog and looks great on the wall.
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29 Feb 2024
Verified review
This is a gift but…
This is a gift and it hasn’t been delivered as yet. I’m pleased with what I see on the box - good colours in reproduction, clean and clear. Box itself is firm and appropriate. Whole exercise straightforward, efficient and speedy, from placing the order to receiving the goods.
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13 Feb 2024
Verified review
Puzzle You as always provided a splendid product.
UPS was not good and delivered my parcel late. Enquiries from me resulted in three addresses on the label!
Puzzle You did send UPS the correct address - again and the parcel arrived intact.
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