myphotopuzzle.co.ukReviews

: 15,407ExcellentCertified

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myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews

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myphotopuzzle.co.uk - Your photo turned into a jigsaw puzzle

This online shop is offering an easy to handle ordering sytem in which you may create a real high quality jigsaw puzzle with your own photograph(s). A wide range of layouts and the possibility to have a dedication printed on top is available to change the puzzle box into an attractive and most original gift.
Contact
puzzle & play GmbH
Auf der Haide 2
92665 Altenstadt/WN
Germany
Trade register
Amtsgericht Weiden i. d. OPf. HRB 3449
Authorised representative
Franz Trescher

Reviews for myphotopuzzle.co.uk

4.84/5.00
Excellent
How is the rating calculated?

4,328 reviews in the last 12 months

90 %
7 %
1 %
1 %
1 %
15,407 total reviews

What other customers say about their experience with myphotopuzzle.co.uk

4 days ago
I was guaranteed delivery 4 days in a row and my good still never arrived. They arrived 4 days late to what I paid for but the quality of the goods was excellent
 Verified review|
7 days ago
The service was good and the quality reasonable but the price is higher than I expected.
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15 days ago
There was a slight error on my photo collage puzzle, my design, but quite obvious. I would have expected some query from customer services before printing.
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myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
12 days ago
Sorry, but our production team starts printing at 3 am, when our customer service employees are still asleep. The confirmed design is being sent into the printing department without anyone seeing what you prepared.
15 days ago
Product is brilliant but the delivery experience was amongst the worst I have experienced. Delivery was on time but to a location I didn’t request, away from my house, rescheduled by anonymous’ at 9:30am, on my behalf. My partner’s order was also delivered to another location and we had to guess’ that it had been delivered to the same place. UPS are massively letting you down.
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21 days ago
Excellent product but very poor service from ups delivery.. They changed delivery days twice so item was 4 days late for birthday
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22 days ago
Not top notch but not bad
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23 days ago
Delivery was 2 days late
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24 days ago
good product, but dreadful delivery with UPS
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1 month ago
I haven't received my order
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myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
24 days ago
According to UPS the parcel has been taken into receipt by your wife.
1 month ago
Good
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1 month ago
The frame was to small for the 500 piece jigsaw
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myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
12 days ago
Our frames are tailor-made for our photo puzzles and do not fit with ordinary jigsaws.
1 month ago
Have not finished the puzzle yet but so far I have found at least 50 pieces that do not go with my picture
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myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
12 days ago
Could you please send our service team a photo that shows the pieces that do not go with your picture? They will be glad to take a look at the printing result and find a solution.
1 month ago
We bought a 2000 piece photo collage puzzle. Great concept. My only issues are (1) that the quality is not A1 - a few of the lugs experienced some delamination and (2) the frame which we ordered and which arrived promptly was overpriced for what it was. It also came with no instructions as to how to get the finished puzzle into the frame which is fine if you have quite a logical mind...
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myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
1 month ago
If the quality does not meet our high standard, please send a picture made of the faulty pieces to our service team. They will be glad to help you. Instructions and a video how to frame a photo puzzle can be found on our website. Just click on "Puzzle Frames" (in the navigation above), or go to https://www.myphotopuzzle.co.uk/puzzleframes-100-2000-pieces
1 month ago
Please don’t use ups .it came a week late & totally missed the persons 50 th birthday present it was intended for !
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1 month ago
Delivered 4 days late not happy with UPS and customer service colleague was not friendly or forthcoming
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2 months ago
not all the pieces were separated, and the backing tended to tare a little when I manually separated them
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myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
1 month ago
We want you to be 100% satisfied, so if you could send us a picture made of the badly cut pieces, we will take care that you will receive a well cut copy.
2 months ago
Quality of product was good HOWEVER, one piece was missing from the jigsaw. Very disappointing. Waiting to hear from the company regarding this issue.
 Verified review|
myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
1 month ago
This is indeed very disappoitning and we apologize for this mistake. Could you please be so kind to send a photo of the almost completed photo puzzle to our service team? After receipt they will immediately take care of sending you a replacement.
2 months ago
UPS completely let you down. Arrived 1 week after predicted and when following up the recipient was spoken very rudely to.
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2 months ago
It would have been a good idea if a print of the picture was included to give the receiver of the puzzle some clue what the puzzle looks like
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2 months ago
I was impressed how quickly it came. It was for a special birthday so am pleased with the product.
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