myphotopuzzle.co.ukReviews

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myphotopuzzle.co.uk - Your photo turned into a jigsaw puzzle

This online shop is offering an easy to handle ordering sytem in which you may create a real high quality jigsaw puzzle with your own photograph(s). A wide range of layouts and the possibility to have a dedication printed on top is available to change the puzzle box into an attractive and most original gift.
Contact
puzzle & play GmbH
Auf der Haide 2
92665 Altenstadt/WN
Germany
Trade register
Amtsgericht Weiden i. d. OPf. HRB 3449
Authorised representative
Franz Trescher

Reviews for myphotopuzzle.co.uk

4.84/5.00
Excellent
How is the rating calculated?

4,633 reviews in the last 12 months

90 %
7 %
1 %
1 %
1 %
15,963 total reviews

What other customers say about their experience with myphotopuzzle.co.uk

(52)
1 month ago
For the money paid, they quality of the jigsaw pieces are not acceptable, before even putting together the corners are coming up. Wouldn’t order again
 Verified review|
myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
1 month ago
If the quality of your puzzle does not meet our high standard, it is best to take a picture of the faulty pieces and send it to the service team via service@myphotopuzzle.co.uk. They will take care that you receive a replacement puzzle, which you will be 100% satisfied with.
1 month ago
The puzzle looks great and the pieces are nice and thick. However, from there it goes downhill. We ordered the 1000 piece puzzle and the pieces are way too similar. Such that pieces often fit together but aren’t actually the correct pieces. In a uniform (Eg all white) part of the picture it makes it virtually impossible. To the point where we likely won’t even attempt it. Shame
 Verified review|
myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
1 month ago
When puzzling, the intention is to find the right pieces mainly by means of the photograph. If the photo is taken with an undetailed one-coloured white-grey sky, which takes almost a third of the puzzle, it becomes indeed difficult. We can gladly send you an example with the cutting lines on it, if you want. This will certainly help and show you, that the pieces may look similar, but are unique.
1 month ago
It’s a nice gift, I didn’t have any experience with customer service so that’s why that’s a 3. Product is fine.
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3 months ago
I was not happy with the picture, looked hazy. When processing it showed 5 star for resolution. I wish they would have contacted me to advise this and I would have changed the picture
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myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
2 months ago
Due to the fact that we produce so many photo puzzles every day, we really don't have the option to look at those thousands of pictures, to see if maybe someone has uploaded a blurry picture. We are sorry you did. Please contact our customer service if you are not sure about the sharpness of your photo. They are happy to give advice before you place an order.
3 months ago
I was guaranteed delivery 4 days in a row and my good still never arrived. They arrived 4 days late to what I paid for but the quality of the goods was excellent
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3 months ago
The service was good and the quality reasonable but the price is higher than I expected.
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3 months ago
There was a slight error on my photo collage puzzle, my design, but quite obvious. I would have expected some query from customer services before printing.
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myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
3 months ago
Sorry, but our production team starts printing at 3 am, when our customer service employees are still asleep. The confirmed design is being sent into the printing department without anyone seeing what you prepared.
3 months ago
Product is brilliant but the delivery experience was amongst the worst I have experienced. Delivery was on time but to a location I didn’t request, away from my house, rescheduled by anonymous’ at 9:30am, on my behalf. My partner’s order was also delivered to another location and we had to guess’ that it had been delivered to the same place. UPS are massively letting you down.
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3 months ago
Excellent product but very poor service from ups delivery.. They changed delivery days twice so item was 4 days late for birthday
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3 months ago
Not top notch but not bad
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3 months ago
Delivery was 2 days late
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4 months ago
good product, but dreadful delivery with UPS
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4 months ago
I haven't received my order
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myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
4 months ago
According to UPS the parcel has been taken into receipt by your wife.
4 months ago
Good
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4 months ago
The frame was to small for the 500 piece jigsaw
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myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
3 months ago
Our frames are tailor-made for our photo puzzles and do not fit with ordinary jigsaws.
4 months ago
Have not finished the puzzle yet but so far I have found at least 50 pieces that do not go with my picture
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myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
3 months ago
Could you please send our service team a photo that shows the pieces that do not go with your picture? They will be glad to take a look at the printing result and find a solution.
4 months ago
We bought a 2000 piece photo collage puzzle. Great concept. My only issues are (1) that the quality is not A1 - a few of the lugs experienced some delamination and (2) the frame which we ordered and which arrived promptly was overpriced for what it was. It also came with no instructions as to how to get the finished puzzle into the frame which is fine if you have quite a logical mind...
 Verified review|
myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
4 months ago
If the quality does not meet our high standard, please send a picture made of the faulty pieces to our service team. They will be glad to help you. Instructions and a video how to frame a photo puzzle can be found on our website. Just click on "Puzzle Frames" (in the navigation above), or go to https://www.myphotopuzzle.co.uk/puzzleframes-100-2000-pieces
4 months ago
Please don’t use ups .it came a week late & totally missed the persons 50 th birthday present it was intended for !
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4 months ago
Delivered 4 days late not happy with UPS and customer service colleague was not friendly or forthcoming
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4 months ago
not all the pieces were separated, and the backing tended to tare a little when I manually separated them
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myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
4 months ago
We want you to be 100% satisfied, so if you could send us a picture made of the badly cut pieces, we will take care that you will receive a well cut copy.