Review summary
Customers consistently praise the high quality of the puzzles, including the pieces, printing, and packaging. The user-friendly website and straightforward customization process are highlighted as strong positives, making ordering simple and enjoyable. Fast and reliable delivery often exceeds expectations, even during busy periods. Many reviews describe the puzzles as unique and much-appreciated gifts, and the ability to personalize puzzles with photos, layouts, and box designs is greatly valued. Support is generally responsive and helpful when issues arise. There are occasional comments about specific quality concerns with the puzzles, and a few customers mention issues with packaging presentation or spoilage of surprises. Rare cases of dissatisfaction with customer support have also been reported.
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Verified
The efficiency and quickness of delivery when sending the upload of photo of the puzzle you want, it’s done quickly and good quality. In fact, I’ve been so happy with the product I’ve ordered and completed over 10 puzzles over the years since 2020.
Verified
Christmas Advent Calendar: 1000 pieces, 24 sections
This was seriously, seriously, impressive! Recipient was completely blown away! Box and setup are immaculate, and super high quality.
Advice for Advent Calendar Version: Screen shot a copy of your finished calendar when ordering, but pick the option to NOT show the picture on the box. Every day is a surprise!
Verified
Absolutely fabulous company they do a fantastic job so so happy with all my orders most definitely recommend , such a quick service,
Verified
Very pleased with my personalised puzzle
I am very pleased with my puzzle order. It was a valentines gift for my husband and he loved it. We are both impressed with the quality and presentation. He enjoys Jigsaws and it is nice to have a unique one. Would definitely look to buy again and recommend.
Verified
Great quality! Easy to order, and very impressed with the quality and thickness of the jigsaw pieces- thank you- will be back
Verified
Absolutely superb in all respects.
A quality custom made jigsaw 2000 pieces.
My dog's head!
A gift to my brother who reports the quality is amazing and it's very difficult!
Thanks for a great service, will definitely be using again.
Verified
It was excellent service, very quick turn around,
The photos of the puzzle were excellent, just all around pleased with it, most definitely going to use again, in fact getting photos ready to pick for my next personalised present. Most definitely recommend.
Verified
We bought puzzles for our grandchildren for Easter in lieu of chocolate as they had enough from other family members. Kids absolutely adored them, great quality, great idea, wonderful memories
Verified
The website is so easy to use and the process is quick to complete enabling you to see how your photo will look as a jigsaw puzzle. Delivery was within a few days and was well packaged
Verified
Great good quality puzzle and quick delivery. Recommended as a special gift and the recipient loves it
Verified
So happy with the puzzle a picture taken on our wedding day 4 years ago. I was 68 and Paul 57!
Verified
Just given my sister two puzzles for her birthday, which I had made from photos she had taken during the last year. She was delighted!
Verified
Quality product! The online ordering process is easy to navigate and the quality of the puzzle received is excellent. I also appreciated the ability to customize the puzzle box.
Verified
I loved everything about the puzzle. It was so easy to order quality and packaging amazing. Great value for money. It was bought for a gift and my friend loves it
Verified
Customer Service
Good quality image on jigsaw. Delivered well protected and quickly. Had a small problem which was promptly rectified through customer services. Very happy with the whole transaction from start to finish.
Verified
Both bought as presents.
Both puzzles I bought have been presents for family members. Both arrived within the time frame. I was super impressed with the quality of the box containing the puzzle. I can’t comment on the actual puzzle as the recipients have not started them yet.
Verified
Good service, quick despatch. Picture quality good. Happy to recommend.
Verified
What a fantastic idea! Love this! Quick delivery too :)
Verified
Fantastic Customer Support
Following an issue (related to a third party courier), the customer support team at PuzzleYOU were fantastic and sorted the issue.
Good old fashioned cutomer service x
Verified
Absolutely brilliant
It’s so easy on the website, great quality, fast delivery great with everything
Can’t think of anything to make better as good now