Computer system at Rotoom sent 30 emails telling me I owed, even though the bank showed I did not.
Thank goodness for a real person who answered the phone and sorted it all out.
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the most relevant critical review
5 months ago
There was logistical issues which to be fair to them they where solved immediately and our product was brought as soon as they could.
However I'm giving a low rating because we ordered some clear boxed and the state they have arrived in is unacceptable...they are absolutely covered in thick layers of dust and dirt.
I'm sorry but when you order brand new tote boxes for storage you'd expect a clean box where you can store belongings and keep them clean and in good condition, and the state of this product defeats its purpose.
Please see photos for reference.
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Reviews for rotomshop.co.uk
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Verified review
2 months ago
kept well informed as to when the delivery would take place, the driver was very polite and professional, a good service
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Answer by rotomshop.co.uk
2 months ago
Thank you for the feedback Roger.
We're glad you were happy with the service!
Many Thanks,
Customer Service Team
Verified review
1 month ago
slight problem with the payment system and communication, but after that was sorted it all went very fast.
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Answer by rotomshop.co.uk
1 month ago
Hi Alasdair,
We are glad we managed to get things sorted for you and youare happy with everything else in the process!
Many Thanks,
Customer Service Team
Verified review
1 month ago
Very quick delivery. Great service.
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Answer by rotomshop.co.uk
1 month ago
HI Mariusz,
Thank you for the feedback, it is much appreciated and we are glad you are happy with the service.
Kind Regards,
Customer Service Team
Verified review
2 months ago
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Verified review
3 months ago
Computer system at Rotoom sent 30 emails telling me I owed, even though the bank showed I did not.
Thank goodness for a real person who answered the phone and sorted it all out.
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Answer by rotomshop.co.uk
3 months ago
Sorry about the issue with the automatic email replies, but we're glad we managed to help you out and get your order sorted.
Verified review
3 months ago
Great service
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Answer by rotomshop.co.uk
3 months ago
Thank you for the 5-star review, we're glad you had a great experience with us.
Verified review
4 months ago
Ordered on line with stock showing togehter with premium delivery. Received a mail on ther afternoon of the supposed delivery that their supplier had let them down and I had a choice of waiting for 3-4 weeks or getting my money back. Still waiting for the money, wouldn't trust again.
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Answer by rotomshop.co.uk
4 months ago
Hi Richard,
Once again we are sorry for this inconvenience, it is not how we like to treat our customers.
Unfortunately, we have been let down also by our suppliers and cannot offer you any other solutions. We have now put procedures in place to hopefully prevent such stock issues in the future.
Many Thanks,
Customer Service Team
Very clearly presented website and I received excellent customer service, A+
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Answer by rotomshop.co.uk
3 months ago
Thank you Richard,
We really appreciate your feedback.
Verified review
5 months ago
There was logistical issues which to be fair to them they where solved immediately and our product was brought as soon as they could.
However I'm giving a low rating because we ordered some clear boxed and the state they have arrived in is unacceptable...they are absolutely covered in thick layers of dust and dirt.
I'm sorry but when you order brand new tote boxes for storage you'd expect a clean box where you can store belongings and keep them clean and in good condition, and the state of this product defeats its purpose.
Please see photos for reference.
Report review
Answer by rotomshop.co.uk
5 months ago
Hi Nerea,
We are sorry to hear this and I know you have already spoken with our Customer Service.
We have taken measures with our Warehouse team to ensure this doesn't happen in future.
Thank you for bringing this to our attention.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.