SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,305 reviews in the last 12 months23,166 total reviews  

4.60
Excellent

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Top positive review

15 Jul 2023
 Verified review
Shop owner asked me if I needed assistance.. So I said which show I liked.. was offered to try them.. He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light. That person offered to get me them. In multiple sizes as they are Chelsea boots. Then offered me inner souls for a half size. This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience

Top negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER

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11 days ago
 Verified review

Fast delivery to US

Fast delivery from the UK to the States, I think it arrived in three days which is remarkable. Prices are certainly not the lowest, but they make up for it in the shipping and ease of use. Site is responsive, easy to navigate, and intuitive. Onitsuka is no longer available in the States unfortunately, so I'm pleased to be able to find a retailer elsewhere. I imagine that's built into the price partially, as these typically were $100, coming in shipped from the UK for $150 is not bad at all.
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3 May 2024
 Verified review
Extremely helpful sales assistant - Josh. I could have gone back to another shop and got 10% off with my blue light card but he was so helpful I didn’t!
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1 May 2024
 Verified review

Bought x 3 pairs of shoes

Bought x 3 pairs of good quality Wrangler shoes from the McArthur Glen outlet store today. Great price and most helpful staff :-)
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AP
21 hours ago
 Verified review

Fashionable Footwear which is value for money!

I like Sole Trader because it has fashionable footwear that is good value for money. The staff member who served me today was very helpful in ordering me a pair of shoes that I’d liked from a previous purchase but which weren’t in the shop. Could get them delivered to home or shop. Excellent.
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12 days ago
 Verified review

Shopping at Sole Trader.

I like Sole Trader because whenever I go there, there are always the right shoes/trainers/sandals that I need and also, at a decent price. I regularly shop at Sole trader because of this and recently bought some new sandals.
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21 hours ago
 Verified review
Shop assistant great. Didn’t ask too many questions or ask if I needed help which was perfect. But as I asked for sizes she was straight on it. She went back and forth for me efficiently. Really great service.
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5 May 2024
 Verified review
Item arrived really quickly. However I needed a smaller size. Very easy process to return for exchange (albeit not free). Correct pair arrived within 48 hours! Free returns for exchange would be an improvement.
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9 days ago
 Verified review

Wide selection of shoes by colour, style and brand.

Really wide selection of shoes by colour, style and brand. Competitive pricing. Meaning its easy to find shoes that fit your requirements without having to visit umpteen shops. Staff approachable and helpful.
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11 days ago
 Verified review

Flossy shoes

I have used flossy before they are so comfortable most of the shoe sops have stop doing them I found this site and had flossy I ordered and got them in few days I'm going use them in future as well.
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9 May 2024
 Verified review

Am I a 5 or a 6 ??

My trainers were not available in the correct size and they were ordered for collection tomorrow. I tried the same style in a different colour way so I was pleased with the service
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4 days ago
 Verified review
The staff were brilliant and helpful, my only problem is that we went into another shoe shop in the same shopping centre and one of the pairs of shoes that we got were £40 cheaper
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12 May 2024
 Verified review
Went to the Cannock branch and as this is only place that does toms in the village. The guy was friendly honest, and was not push as he know what it want 10/10 services
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30 Apr 2024
 Verified review

Good staff

Staff member had a sense of humour and was honest, too many places have staff that dont want to be there or give an honest opinion, this was different and would go again
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5 days ago
 Verified review
Struggled ordering online. Contacted store and was supported immediately by a very helpful member if staff. Goods arrived within 24hrs. Well done Soletrader!
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5 May 2024
 Verified review
Great experience-interesting selection that I haven’t seen elsewhere Great colleagues in store Not pushy Deffo going to go back
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5 days ago
 Verified review
Lovely service in Oxford Street London Store. Amazingly comfortable pair of shoes that even the staff hadn't seen before!!
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11 May 2024
 Verified review
The assistant was very helpful and knowledge even changing the laces on the trainers enabling the trainer to fit.
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5 May 2024
 Verified review

Excellent service

Item not available in my size in local shop but easy to order via Sole Trader with fast delivery. Will use again.
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28 Apr 2024
 Verified review
A helpful and knowledgeable person served us who I felt cared about the service he gave. Good stock availability
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8 May 2024
 Verified review

Excellent friendly service

Service was friendly and sales person was very professional & knowledgable. Shop was clean and extremely tidy.
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