SOLETRADERReviews:
1,463 reviews in the last 12 months22,534 total reviews
Excellent
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Top positive review
9 Apr 2023
Verified review
Great!!!!
Placed an order late on Sunday evening.
Delivered on Tuesday afternoon. Will definitely be ordering again.
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Top negative review
6 Jul 2023
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I ''returned'' some shoes yesterday. I was told they have a new system and a return might be a problem. They haven't sold anything since the morning and I must come back later. Eventually, after the staff members kept trying, I was told the return went through, and was asked to provide an email address for return confirmation rather than given a paper copy (I was told they would get in trouble for giving me a printout as they are not allowed!?). Later on, and again today, I felt uncomfortable so I checked my account for a refund and it wasn't there, nothing pending. No email to confirm my return either. Only email from you to ask for feedback. Well, my feedback is, I'm never going back to this shop again. I just hope I will see my money back eventually. Sole Trader in Wandsworth Southside shopping centre. The worst experience ever!
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Reviews for SOLETRADER
16 Nov 2023
Verified review
Wonderful customer service
Wonderful customer service. Shoes originally sent did not match so they easily set up a return
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27 Nov 2023
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Very prompt delivery. Only bummer was that the US size 13 that ordered was a Euro size 46, rather than a 47. Would be nice if the website listed Euro sizing as well as US and UK sizing. Otherwise, the shopping experience was perfect.
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13 days ago
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First purchase
This is my first purchase from Sole Trader after checking numerous websites. Receive my item after 1 week which is very fast shipment coming from UK. Item is well packed, selling price and shipping price is good, not overpriced.
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21 Nov 2023
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NZ Trader
You guys are absolute stars!!! I love getting my Ipanema's from you. Even from NZ I wouldn't getting a shipment as quick as I receive yours. Awesome service that I will continue to use. Big 5 stars from me ... cheers!!!
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6 days ago
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I am never disappointed
What I particularly like about soletrader is the vast range of options to choose from and the impeccable quality of the products. There are always good sales. I am never disappointed. I don’t have any critics
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5 days ago
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Product arrived within a day. Very fast efficient service. I emailed asking a question and received a response within hours and answered my questions. Would definitely order again from here.
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13 days ago
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Bought a lovely Michael Kors bag that was discounted and £40 cheaper than other sites. The only negative point was on other sites when spending that amount they all offered free delivery!
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7 days ago
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The manager at the store in Sutton is amazing. She really knows her stuff when it comes to shoes. I e bought 3 pairs from her in the last month and they are all perfect.
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24 Nov 2023
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Fab customer service
After ordering click & collect for a pair of shoes. I collected, only to get them home & they be the wrong shoes, the Brighton store quickly rectified this for me!
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2 days ago
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Excellent service
Good prices, fast delivery highly recommended. Bought a pair of DM’s very smooth transaction got them within a couple of days via DPD…. Perfect
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13 days ago
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Boots arrived quickly and a much more competitive price to other retailers. Would absolutely recommend and will use again in the future!
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24 Nov 2023
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First class company
The efficiency and friendliness of the staff, could quickly answer and resolve any queries, an excellent overall company to patronise
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20 Nov 2023
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Fantastic staff friendly chatty Interaction about sales great Happy enthusiastic great welcome
Nothing to do better staff lovely
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TW
Timothy W.
Merseyside
15 Nov 2023
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Excellent boots and service
Very prompt Service. Lovely boots, spotted by my wife And they are birthday present, which I believe she would be very happy with.
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14 Nov 2023
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Excellent service from shops in person and on phone and advice from Swindon, particularly helpful, on eventual online purchase
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11 days ago
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Locosimo
Excellent choice. Free delivery and returns. Staff in lakeside shop very friendly and polite. Will buy from you again.
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6 days ago
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Very easy, user friendly, site and the shop assistant was extremely helpful and pleasant when I picked up the shoes
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8 days ago
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Josephine was very attentive and helpful even when it was busy I bought the Bambina in Chestnut from Panama Jack
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13 days ago
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Extremely helpful and understanding
Allowed us to exchange for something more suitable without any questions
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12 days ago
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Great shoes sadly tarnished by poor packaging and damaged box. Need to pay more attention to packaging.
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