SOLETRADERReviews:
2,774 reviews in the last 12 months44,518 total reviews
Excellent
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Most relevant positive review
12 Nov 2023
Verified review
Liked that the site was able to determine automatically that I was in the USA and adjusted prices, shipping details, etc., for USA. Great prices. I also liked the ability to select Express Delivery to the USA for such a reasonable cost ($3 USD). Transaction was seamless, product was quickly readied for transit, and delivered within three days and one hour of order (ordered online 20231105 @ 1627 local time and was delivered to my door on 20231108 @ 1715 local time) - faster than many Amazon deliveries - and this was from across the pond, across the USA (Los Angeles, CA area), through customs and to my door in less than three days and one hour! Product was found to be exactly as ordered! With performance and prices like this (especially including the great Express Delivery price and speed), I will definitely be a repeat customer (this was my first purchase from Sole Trader Outlet) and will be one of the places I shop for my upcoming Christmas gift purchases! Still can't believe the shipment made it to me faster than an Amazon order I put in the same day on a different item!
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Most relevant negative review
4 Jul 2024
Verified review
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
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Reviews for SOLETRADER
20 Sept 2024
Verified review
Speedy delivery and exchange
My shoes were not only beautifully packed but arrived very quickly. They didn’t fit but I returned them, the right size arrived very quickly and I was kept up to date with my refund. I would have preferred not to have been charged postage to return my order though!
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17 Sept 2024
Verified review
I bought a pair of shoes that was unfortunately a size too large, I was hoping for a size 7 that would have been ideal but they are not available in that size. I would like to add that the staff in the shop in Castleford were very helpful.
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12 Sept 2024
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Next day delivery
There was a pair of shoes that I particularly liked at a great price but not in my size. I was most impressed that she right size was delivered to my home the very next day. Great service in the shop too.
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11 Sept 2024
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Very helpful and well mannered salesman.
The shop exhibition layout was very nice . The best part of the experience was the shop assistant who was extremely helpful , patient and obliging . It was his assistance which encouraged me to buy.
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4 days ago
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Smooth transaction!
super fast delivery to one of their shops. Their staff was also lovely and super helpful. Easy process from purchase, delivery, and return (as one of the shoes did not fit well).
Totally recommended.
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11 days ago
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Staff were very helpful and I liked that it wasn't super busy in there so staff could be available to help when needed.
Thr layout of the store was visually appealing too.
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5 days ago
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I founded my dream Dr.Martens boots, only here was right size for me. Delivery is very fast and no problem to change collection point. Everything perfectly, thank You.
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16 Sept 2024
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Nice salespeople and refunding process
Nice salespeople, I forgot my card when returning shoes but I was able to return the item anyway what was brilliant Great and innovative system, was very impressed.
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18 Sept 2024
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It is so rare these days to have a trader who care more of his customers than simply selling his product. Their continued care and good manners very impressive.
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3 days ago
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Fast & efficient service from Sole Trader every time. Liking the in store collection & returns as it more closely mimics full retail experience. Full marks!
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14 Sept 2024
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Helpful staff, they didn’t have my size, but they ordered for me on the Saturday and had delivered on Wednesday. Very happy with the service. Thankyou
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16 Sept 2024
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My purchase is just as described , the quality is very good for the price but it did take a while to receive but worth the wait .
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12 Sept 2024
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Great customer service
I was served by two young women who were both friendly and helpful. A really pleasant experience.
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12 Sept 2024
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Great online help
Received two shoes different sizes. Online chat help was very helpful at advising how to resolve
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20 Sept 2024
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Postage was standerd four days . I got it the next day . Lucky and they also got it out asp
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4 days ago
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Return option of taking to a store for free. I was able to get my money back very quickly.
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9 days ago
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So happy with all my purchases from sol/trader x and staff are so helpful x Sutton Surrey
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10 days ago
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Friendly service
The guy working at the Brighton store today was very friendly and helpful. Great service.
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RT
Russt T.
Leeds
23 Sept 2024
Verified review
All shoes well priced and some good brand names.
Just a little short of design choice.
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9 days ago
Verified review
Helpful staff and next day delivery by DPD advising me a time to expect my delivery
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