SOLETRADER- Logo - reviews

SOLETRADERReviews

: 20,793Excellent

4.73

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 28/01/2016
updated on: 27/06/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 28/01/2016
updated on: 27/06/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for SOLETRADER

1,336 verified reviews in the last 12 months

20,793 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
The Manager in the Croydon North End Branch (sorry I didn't get his name) has transformed this shop into something special. I have a problem with one of my feet which makes shopping for shoes hard work. I've been trying for weeks to find something that works and I was in his shop for less than 10 minuets before he was able to help me with probably the most comfortable shoe I've had in 15 years. Thank you.
Report review

Show all positive reviews

the most relevant critical review


7 months ago
So still waiting to hear back from soletrader and DPD, which I think had made it impossible for me to get my partner her present for Xmas. Ordered pair of £150 Dr Martens and was in when delivery was supposed to be, the delivery was late, which is expected at this time of year, I had to go back to work but I then receive an email from DPD to say that's they have delivered it... To my front door, with no one in, they didn't put it in the bin, or around the side or try a neighbour as I have asked my neighbours if they have the parcel and they do not. I contacted soletrader and trusted shops and they've said it will take some time, however I don't have time, as now I'm forced to either rebuy the shoes or go elsewhere to get them, which I very much doubt I'll get before Xmas? I know it's not soletrader, it's DPD but I mean, in what logic do you leave £150 shoes on a front door, I have no front garden, I live on a busy road with 3 schools, doctors surgery and what not. It's super busy. Why not just put in bin. Now I feel my order has been nabbed from someone somewhere. Just so infuriating.
Report review

Show all critical reviews

Reviews for SOLETRADER

Filter 
 Sort by Relevance 
(21)
(19)
 Verified review
1 month ago
Make sure the correct order arrives
Report review
 Verified review
11 months ago 
by M D.
Love my purchase of Ilse Jacobsen flip flops. However, they were bought with the offer of next day delivery, which did not happen. Then the following day, I was advised that delivery would take place that day, however, later that day I then received an email to say there had been a delay - so next day delivery turned into three day delivery. Soletrader let down by delivery service.
Report review
 Verified review
1 year ago
Had to check with customer service to find out that my order (a gift for my father) had been in store for 2 weeks but I did not receive a confirmation email to tell me - service in store was excellent, so a mixed review.
Report review
 Verified review
1 year ago
Waited outside with door 1/2 open for over 20 mins waiting for them to finally open at 09.15! Tried ringing no answer, disappointed! Great Vans tho
Report review
 Verified review
1 year ago
Very unfriendly shop assistant in the Brighton branch when I came to collect
Report review
 Verified review
10 months ago
Overall just ok
Report review
 Verified review
10 months ago
no comment
Report review
 Verified review
10 months ago 
The man in the shop was fine. But I have never experienced the kind of lazy attitude in a high end shop. I asked to try on a pair of shoes She came back. Put them on the till and called me over to collect it. I put in on. On the stool. I asked for the other one and she waved it at me and didn’t even bring it over to me. The shop was practically empty and she wasn’t serving anyone. Won’t buy
Report review
 Verified review
10 months ago
Never shopped with Soletrader before and I won’t again.There isn’t no number you can just call, I tried to talk on livechat and got ignored I wanted to return a pair of shoes it was such a ballache from start to finish - took aged to get a refund. It cost me £2.50 to send them back which I didn’t get back or the delivery which was £6.00 and took a week. I got the shoes from ASOS in the end.
Report review
 Verified review
1 year ago
Never received the product as when purchased, I opted for next day click and collect. Item did not arrive. Was due on the friday, was still at a store in london on monday. Staff at the Lakeside store were as helpfull as they could be when I turned up to collect and sorted out a refund for me so I did not have to go back to the store. Staff in store were really good. Delivery was a joke.
Report review
 Verified review
7 months ago
I purchased a pair of doctor Martins boots for 120 pound , The delivery came and when we opened them they were a pair of Panama jack boots ! Apparently they had sent our boots to someone who else ... No other boots in stock so I have had to send them back and I have ordered another pair from a different company ...I hope I just get my money back .
Report review
 Verified review
8 months ago
It wasn’t clear at all that Sole Trader like most online retailers do not have a free online returns policy. After a few emails they explained I could take the shoes, that don’t fit, back to a store, but the whole reason I bought online was the 1 hour journey each way to my nearest store. I won’t be buying from them online again. 🤷🏻‍♂️
Report review
Answer by SOLETRADER
8 months ago
Hello, thank you for your review. We do provide full and clear returns information on our website, which does include information on the different return couriers that can be used and the cost involved. However, we are sorry for any disappointment caused. Kind regards. SOLETRADER
 Verified review
10 months ago 
The billing address and delivery address was meant to be different you've caused me nothing but stress you put the billing details in the actual delivery box so why would u ask on the site about billing details and delivery details you've caused the person accepting delivery problems at home -
Report review
 Verified review
11 months ago
The shoes arrived next day despite only requesting standard delivery so big plus there They were the wrong colour though. Indeed the tan colour that arrived was not even a colour you could order!! I emailed customer service twice but sadly got no reply hence poor score for customer service
Report review
 Verified review
9 months ago
Asked to see a pair of shoes in size 10. I am female. Staff asked if they were for a partner or friend. Then asked if I was sure I needed a 10. I’m 5’10 and have had size 10 feet since I was 14 years old. I’m aware I have larger feet for a woman. Can you not comment on it quite so much?
Report review
 Verified review
8 months ago
Boots ordered were nothing like photos on the website ! I even entered a chat conversation with one of the staff that assured me the photos were a good likeness ! Also charged for postage and even worse £3 postage to return ! Will never order from sole trader again.
Report review
Answer by SOLETRADER
7 months ago
Hello, thank you for your review. We are very sorry to hear that you were disappointed with your order. We can confirm that a refund has been issued. Kind regards. SOLETRADER
 Verified review
10 months ago 
I paid the expensive premium for next day delivery so that my shoes would arrive before I went on holiday - they didn't arrive for 3 days, by which time it was too late! I haven't heard back from Sole Trader yet or received a refund for my postage!
Report review
 Verified review
7 months ago 
by Jo W.
I bought a gift card online to be used in one of your shops but when my son went into one of your shops to buy the pair of shoes he wanted, he was told that despite the cards saying they can be used in stores, the stores' tills can't process them!
Report review
 Verified review
9 months ago
Girls were helpful and gave a good customer service giving me a call when they found the right size despite o left the shop due to time restriction on a Sunday late shopping
Report review
 Verified review
7 months ago
Shoes arrived. Good. Cole Haan. One of my favourite brands. But very narrow fitting so had to send them back. Aggravating. Hopefully the refund will arrive shortly.
Report review