SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,137 reviews in the last 12 months22,838 total reviews  

4.59
Excellent

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Top positive review

9 Apr 2023
 Verified review
Great!!!! Placed an order late on Sunday evening. Delivered on Tuesday afternoon. Will definitely be ordering again.

Top negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER

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30 Dec 2023
 Verified review
I entered the shop , asked the sales assistant for help, I was told to wait , another assistant was serving another customer , I took a seat and waited .. for approx 15 minutes , then the assistant that was serving the other customer finished and asked me if she could help , I asked her my question .. by this time the other assistant had stopped what she was doing and said , sorry I wasn’t ignoring you but I had to reply to these personal emails , you know , the ones that are important but you forget about.. REALLY,, I thought that customers came first , obviously not in this case , I thought that your break time was an appropriate time to send and reply to personal stuff not your working day when you have customers to serve , There was no customer service by that assistant in that shop , if I hadn’t of wanted the particular boots that I purchased I most certainly would of walked out and that would have been a list sale, which in the current climate no store can really afford..
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11 Jan 2024
 Verified review

Don't sign up for SoulX

Soul Trader are great, SoulX not so much. Would not recommend signing up to it. 2 orders supposed to be next day delivery didn't turn up for 3+ days. SoulX were just rude when I complained. Tried telling me my postcode was on their list of ones that don't receive next day delivery, it wasn't. Then tried saying I didn't sign up for next day delivery, I did, it's on my invoice. And now they've not even bothered to reply to my last message to them. Still waiting for them to cancel my membership because I'll never use them again. Customer is always right? Not if you're SoulX apparently.
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9 Jan 2024
 Verified review

Late and poor sizing info

I ordered boots for new year and paid extra to get them delivered on time. but they never arrived before new year. soletrader did refund the postage, but it was annoying not to have the boots delivered on time. When they were delivered i had ordered size 6 which normally is a 39 and they arrived and were 40. So too big and had to pay to return them. The european sizing equivalent was not evident easily for me to see when ordering, had i known they were size 40 i would never had asked for that size.
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29 Dec 2023
 Verified review
Bad customer service
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15 Jan 2024
 Verified review
Very slow delivery even though shop said next working days but wait for 3 days
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29 Dec 2023
 Verified review
Extremely over priced compared to everyone else. We had promised our daughter the uggs she has wanted for a long time and sadly soletrader were the only store to have them available in here size but at £45 more than anywhere else was ridiculous we won’t be going back
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11 Dec 2023
 Verified review
My boots that I ordered for 169 pounds were not of the best quality I returned them but I'm still waiting for a refund☹️
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4 Dec 2023
 Verified review
Disappointing that I had to pay for both delivery and returns when it is part of the Dune group
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2 Dec 2023
 Verified review
Good - but I wasn't really clear re the delivery charge before I checked out
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11 Dec 2023
 Verified review
Item turned out faulty and I've had no further correspondence from you
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22 Dec 2023
 Verified review
The boots I ordered were £30 more expensive than anywhere else
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26 Dec 2023
 Verified review
Ordered a 8.5 and received a 9
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3 Jul 2023
 Verified review

The box arrived incredibly battered, loose fit.

The box arrived incredibly battered. Dhd didn’t deliver it and said I wasn’t in. I can see anyone arriving & they have to ring for entry, so I know they hadn’t tried as I work from home and never left the house. Had to reschedule & collect from the post office. The sandal is very loose around my foot. Went all the way to Sutton and then Oxford Street store to see if they had another pair which might be a better fit. Their size 6 was baggy too. Is this a problem with the Silver leather? My sister has a tan pair in a larger size, but those fit! I threw the box away as it was so damaged & wanted them for a wedding, so didn’t ask for my money back.
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28 Sept 2023
 Verified review

Ladies Silver Hogan Trainers

The reason I have given 2 stars is because, I paid £6 for next day delivery. They came the day after next day . Only to open box & find they were gold & not silver. Very disappointed ☹️. Trainers were lovely though good quality. However not what I wanted for £149.99 . So had to pay further £ 3 to return . So cost me £9 in total and it was not my fault. So I’d suggest checking contents of boxes b4 sending . I never actually complain but I’m paying for someone else’s mistake .
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26 Jul 2023
 Verified review
I have never heard of "Unisex" sizes being from the US. The website had this listed on women's size 6. It came as unisex size 6, women's 7.5. Pretty bizarre... Shipping was great.
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24 Apr 2023
 Verified review
Trainers arrived quickly but unfortunately had clearly already been worn. The soles were discoloured, there were creases in the leather, the stickers had been removed and replaced badly, and they smelled of someone else's feet. Not pleasant at all. Refund offered but not for postage, I think. Very disappointing experience.
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Answer by SOLETRADER
26 Apr 2023
Hello, thank you for your review. We are very sorry that your order did not arrive in a box fresh condition and that this was not picked up prior to dispatch. We can see that you have been in touch with our customer service team and they provided you with a free return. No delivery charge was made. We do apologise for the disappointment caused. Kind regards. SOLETRADER
23 Nov 2023
 Verified review
I placed an order as a gift with plenty of time for it to arrive! Yesterday I chased up the order as tracking hadn’t been working to be told the order had been lost!! No next day delivery as a good will gesture have to wait another 5 days & by then it will be late for the birthday if it even arrives!
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9 Aug 2023
 Verified review

No order and no update

Didn’t have shoe size in store so the store ordered them online for me fur delivery at home. 3 days later order hadn’t arrived and when I contacted was told they didn’t have stock available so were cancelling and refunding my order. No proactive contact if I hadn’t chased.
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10 Sept 2023
 Verified review
Ordered a pair of size 5 Birkenstocks Delivery was quick however when these turned up they were the 'narrow' shoe. This was not detailed on the website when buying. They were sent back same day and refund sorted
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7 Aug 2023
 Verified review
I was sent the wrong pair of shoes. To return by post I would have to pay, despite it not being my fault. Returns should be free when it’s not the customer’s fault that they are returning the item.
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