I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Quick and easy to order. What I ordered arrived promptly and was as expected.Price was comparative to other companies. Didn’t rate full 5 stars as after buying is where the real customer service is experienced ie any problems encountered and thankfully I had none 😊
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12 Jan 2024
Verified review
Lovely boots, good quality and fast delivery.
The only downside was that I paid for a Sunday delivery and they arrived the next day (Friday) when I wasn't in.
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17 Jan 2024
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Quick delivery but a bit tight not offering free delivery on a £99 pair of shoes! They were in the sale so didn’t qualify for free delivery!
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7 Jan 2024
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I had to pay for delivery, despite the fact that my order was above the free delivery criteria. I think this is misleading
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31 Dec 2023
Verified review
Good products but customer service although not bad could be little warmer and more interested.
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2 Jan 2024
Verified review
Really positive and helpful customer service - very quick and efficient.
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30 Dec 2023
Verified review
Great quality shoes, delivered promptly.
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3 Jan 2024
Verified review
Product as I expected
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30 Dec 2023
Verified review
I entered the shop , asked the sales assistant for help, I was told to wait , another assistant was serving another customer , I took a seat and waited .. for approx 15 minutes , then the assistant that was serving the other customer finished and asked me if she could help , I asked her my question .. by this time the other assistant had stopped what she was doing and said , sorry I wasn’t ignoring you but I had to reply to these personal emails , you know , the ones that are important but you forget about..
REALLY,, I thought that customers came first , obviously not in this case , I thought that your break time was an appropriate time to send and reply to personal stuff not your working day when you have customers to serve ,
There was no customer service by that assistant in that shop , if I hadn’t of wanted the particular boots that I purchased I most certainly would of walked out and that would have been a list sale, which in the current climate no store can really afford..
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9 Jan 2024
Verified review
Late and poor sizing info
I ordered boots for new year and paid extra to get them delivered on time. but they never arrived before new year. soletrader did refund the postage, but it was annoying not to have the boots delivered on time. When they were delivered i had ordered size 6 which normally is a 39 and they arrived and were 40. So too big and had to pay to return them. The european sizing equivalent was not evident easily for me to see when ordering, had i known they were size 40 i would never had asked for that size.
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29 Dec 2023
Verified review
Bad customer service
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29 Dec 2023
Verified review
Extremely over priced compared to everyone else. We had promised our daughter the uggs she has wanted for a long time and sadly soletrader were the only store to have them available in here size but at £45 more than anywhere else was ridiculous we won’t be going back
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29 Nov 2023
Verified review
Great shoes sadly tarnished by poor packaging and damaged box. Need to pay more attention to packaging.
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10 Dec 2023
Verified review
Liked the range on offer but thought there could have been a bigger selection of women’s trainers.
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29 Nov 2023
Verified review
The lady that served us was very pleasant and helpful, nothing was too much trouble.
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