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SOLETRADERReviews

: 20,793Excellent

4.73

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with Buyer Protection

certified since: 28/01/2016
updated on: 27/06/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 28/01/2016
updated on: 27/06/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for SOLETRADER

1,336 verified reviews in the last 12 months

20,793 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
The Manager in the Croydon North End Branch (sorry I didn't get his name) has transformed this shop into something special. I have a problem with one of my feet which makes shopping for shoes hard work. I've been trying for weeks to find something that works and I was in his shop for less than 10 minuets before he was able to help me with probably the most comfortable shoe I've had in 15 years. Thank you.
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the most relevant critical review


7 months ago
So still waiting to hear back from soletrader and DPD, which I think had made it impossible for me to get my partner her present for Xmas. Ordered pair of £150 Dr Martens and was in when delivery was supposed to be, the delivery was late, which is expected at this time of year, I had to go back to work but I then receive an email from DPD to say that's they have delivered it... To my front door, with no one in, they didn't put it in the bin, or around the side or try a neighbour as I have asked my neighbours if they have the parcel and they do not. I contacted soletrader and trusted shops and they've said it will take some time, however I don't have time, as now I'm forced to either rebuy the shoes or go elsewhere to get them, which I very much doubt I'll get before Xmas? I know it's not soletrader, it's DPD but I mean, in what logic do you leave £150 shoes on a front door, I have no front garden, I live on a busy road with 3 schools, doctors surgery and what not. It's super busy. Why not just put in bin. Now I feel my order has been nabbed from someone somewhere. Just so infuriating.
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Reviews for SOLETRADER

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(19)
(42)
 Verified review
3 days ago
Sent damaged item, returned for an exchange. Shoes then refunded instead of exchanged, 13 days after original purchase. Customer service email thread not kept current so had to explain myself to multiple people. So essentially I just paid postage, waited two weeks and achieved nothing. Nice one
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Answer by SOLETRADER
3 days ago
Hello, thank you for your review. We are very sorry that the item you received was damaged, however we can see that our Customer Service team did provide you with a free return. Unfortunately, we did not have the size available to be able to replace for you so a full refund was issued, which our team did explain. We are sorry for the disappointment caused. Kind regards. SOLETRADER
 Verified review
5 days ago
Ordered online and payment for the shoes and postage .. r be email confirming the order. Shoes never arrived. Check bank to see payment refunded. No word from sole trader. Not heard a word since. Terrible customer service
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Answer by SOLETRADER
3 days ago
Hello, thank you for your review. Unfortunately, we had to cancel the order and issue a refund as we did not have the stock available. Maybe the email sent to inform you of this went into your spam folder? We are very sorry for the disappointment caused. Kind regards. SOLETRADER
 Verified review
3 days ago
The sliders were completely odd in terms of style. Correct size but different materials and style
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 Verified review
10 days ago
Waiting for confirmation no confirmation since I ordered it will arrive in the store
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Answer by SOLETRADER
7 days ago
Hello, thank you for your review. We can confirm that the order is with the store and ready for collection. Maybe the email has gone into your spam folder. Kind regards. SOLETRADER
 Verified review
5 days ago
Order cancelled,
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 Verified review
1 month ago
Was sent wrong size shoes 11 fitted like a 10 Needless to say shoes came from China which is OK but previous experience indicates there are differnt levels of standard in China and the two(2) pairs which I received were of the poorer quality buyer beware of the company
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 Verified review
2 months ago
I have a bitter experience shopping with you online. My orders was cancelled without cause and emailed your customer service but yet to reply me since. A lot need to be done regarding your service.
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Answer by SOLETRADER
1 month ago
Hello, thank you for your review. Unfortunately, the orders placed failed our payment protection checks. These checks are carried out for the protection of the payment card being used. Kind regards. SOLETRADER
 Verified review
1 month ago
Ask them to answer my enquiry please . My returned trainers have disappeared . If they’ve lost them I need to know . They were a present for my son needed exchange and heard nothing since !!
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 Verified review
3 months ago
Ordered a pair of trainers for my son. A completely different pair arrived. Obviously already worn and in a bashed up box.
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Answer by SOLETRADER
3 months ago
Hello, thank you for your review. We are very sorry to hear that you have received the wrong item. Please contact our Customer Service team and they will be able to help you. Kind regards. SOLETRADER
 Verified review
3 months ago
Had to return but not received full refund including full amount of delivery costs.
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Answer by SOLETRADER
2 months ago
Hello, thank you for your review. We can see that a full refund was issued, including the express delivery cost, even though the correct size was sent out to you. Kind regards. SOLETRADER
 Verified review
4 months ago
Accepted order then cancelled as out of stock!
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 Verified review
7 months ago
So still waiting to hear back from soletrader and DPD, which I think had made it impossible for me to get my partner her present for Xmas. Ordered pair of £150 Dr Martens and was in when delivery was supposed to be, the delivery was late, which is expected at this time of year, I had to go back to work but I then receive an email from DPD to say that's they have delivered it... To my front door, with no one in, they didn't put it in the bin, or around the side or try a neighbour as I have asked my neighbours if they have the parcel and they do not. I contacted soletrader and trusted shops and they've said it will take some time, however I don't have time, as now I'm forced to either rebuy the shoes or go elsewhere to get them, which I very much doubt I'll get before Xmas? I know it's not soletrader, it's DPD but I mean, in what logic do you leave £150 shoes on a front door, I have no front garden, I live on a busy road with 3 schools, doctors surgery and what not. It's super busy. Why not just put in bin. Now I feel my order has been nabbed from someone somewhere. Just so infuriating.
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Answer by SOLETRADER
7 months ago
Hello, thank you for your review. We are very sorry that there was a problem with the delivery service. We can confirm that a full refund was issued. We do apologise for the inconvenience this has caused. Kind regards. SOLETRADER
 Verified review
7 months ago
Postcode discrimination when it comes to delivery and return costs. Extraordinarily high delivery and return cost to get items to Highland Scotland despite my post code being in mainland Scotland, in a city and close to a bus station, railway station, airport and major A classification roads with no real additional transport costs to get here. I paid £10.50 to receive/try on/send back these shoes. Sole trader were unhelpful and had no empathy to the high delivery/return cost or the clear postcode discrimination. Would not buy from this company again.
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Answer by SOLETRADER
7 months ago
Hello, thank you for your review. All delivery and returns information is clearly provided on our website, however we are very sorry for the disappointment caused. Kind regards. SOLETRADER
 Verified review
7 months ago
My experience was very poor I paid for a Saturday delivery and they delivered it on a Tuesday where it was left on my door step when I got home from work it wasn’t and still haven’t received any money back yet I’ve got to wait for five working days for dpd to investigate I’m in limbo waiting for my item to turn up or get my money back I don’t know why I haven’t been offered another pair of boots
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 Verified review
11 months ago 
Partner ordered size 6 Viv Westwood sandals in black to take on holiday. Picked them up from J32 store, who had supposedly checked them. Got home, opened size 6 box, tried shoes on but way too small, so checked size on shoe to find they were a size 4? If you bought the same black sandals in size 4 and they feel like flippers it’s probability because they are a size 6. Sent back but now sold out!
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 Verified review
10 months ago 
The man in the shop was fine. But I have never experienced the kind of lazy attitude in a high end shop. I asked to try on a pair of shoes She came back. Put them on the till and called me over to collect it. I put in on. On the stool. I asked for the other one and she waved it at me and didn’t even bring it over to me. The shop was practically empty and she wasn’t serving anyone. Won’t buy
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 Verified review
10 months ago
Never shopped with Soletrader before and I won’t again.There isn’t no number you can just call, I tried to talk on livechat and got ignored I wanted to return a pair of shoes it was such a ballache from start to finish - took aged to get a refund. It cost me £2.50 to send them back which I didn’t get back or the delivery which was £6.00 and took a week. I got the shoes from ASOS in the end.
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 Verified review
1 year ago 
Ordered online to be delivered to local store (Bluewater, Greenhithe) Didn’t receive an email to say they had arrived in store, so I dropped in on the off chance. Yes, they had arrived great I thought until they got brought out to me, the box they had come in was bashed and broken. I asked if they had another box as these where for a gift. No!!! Okay fine. I’ll have a refund, thank you.
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 Verified review
1 year ago
Never received the product as when purchased, I opted for next day click and collect. Item did not arrive. Was due on the friday, was still at a store in london on monday. Staff at the Lakeside store were as helpfull as they could be when I turned up to collect and sorted out a refund for me so I did not have to go back to the store. Staff in store were really good. Delivery was a joke.
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 Verified review
1 year ago
My order wasn't processed until two days after I ordered, wasn't dispatched until 5 days after I made the order then had to cancel the order due to the delay which they couldn't guarantee was possible and the customer service throughout was very poor, the company is very hard to reach and the delivery cost is twice what other companies charge. DO NOT RECOMMEND
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