Very unfriendly shop assistant in the Brighton branch when I came to collect
2021-07-05T16:56:23Z 22 days ago
Waited outside with door 1/2 open for over 20 mins waiting for them to finally open at 09.15! Tried ringing no answer, disappointed!
Great Vans tho
2021-06-29T18:41:15Z 1 month ago
Had to check with customer service to find out that my order (a gift for my father) had been in store for 2 weeks but I did not receive a confirmation email to tell me - service in store was excellent, so a mixed review.
2021-06-26T15:41:33Z 1 month ago
Good service and delivery however the goods were marked and looked like they had been worn.
2021-06-24T17:14:12Z 1 month ago
Unable to cancel a duplicate order paid for next day delivery and wasn’t told it was to late for it to be next day and then was unable to return even when I purchased a returns label
2021-05-19T16:34:07Z 3 months ago
I was sent the wrong size, as I ordered size 6 and return email stated I’d ordered size men’s 40. I definitely ordered a uk 6 as my original order email states that.
Has put me off ordering from soul trader now.
2021-05-18T18:23:01Z 3 months ago
Charged for delivery and then again to return them. Not very online friendly in 2021 and very unusual. Won't be using again.
Goods returned because they were faulty. I enclosed a photo and was willing to accept a replacement but was told there was nothing faulty with them. I challenged this as it was a pair of shoes . One was perfect the other not. Puzzling.
Shoes turned up really fast. The Hugo Boss box they arrived in was in very very poor condition, I like to keep the boxes for all my foot ware. The shoes had creases in both feet like they’ve at the very least been tried on before. When buying shoes for that price I would expect them to be brand new, not have signs of being worn previously.