SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,138 reviews in the last 12 months22,837 total reviews  

4.59
Excellent

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Top positive review

9 Apr 2023
 Verified review
Great!!!! Placed an order late on Sunday evening. Delivered on Tuesday afternoon. Will definitely be ordering again.

Top negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER

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15 Jan 2024
 Verified review
Very slow delivery even though shop said next working days but wait for 3 days
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11 Jan 2024
 Verified review

Don't sign up for SoulX

Soul Trader are great, SoulX not so much. Would not recommend signing up to it. 2 orders supposed to be next day delivery didn't turn up for 3+ days. SoulX were just rude when I complained. Tried telling me my postcode was on their list of ones that don't receive next day delivery, it wasn't. Then tried saying I didn't sign up for next day delivery, I did, it's on my invoice. And now they've not even bothered to reply to my last message to them. Still waiting for them to cancel my membership because I'll never use them again. Customer is always right? Not if you're SoulX apparently.
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22 Dec 2023
 Verified review
The boots I ordered were £30 more expensive than anywhere else
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11 Dec 2023
 Verified review
My boots that I ordered for 169 pounds were not of the best quality I returned them but I'm still waiting for a refund☹️
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4 Dec 2023
 Verified review
Disappointing that I had to pay for both delivery and returns when it is part of the Dune group
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2 Dec 2023
 Verified review
Good - but I wasn't really clear re the delivery charge before I checked out
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10 Nov 2023
 Verified review
More attentive staff who are better informed. That said, we got where we needed to be although I think I was a sitting duck for a bit of upselling which failed to materialise.
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18 Sept 2023
 Verified review
Not the cheapest. Price match would be good
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10 Sept 2023
 Verified review
Ordered a pair of size 5 Birkenstocks Delivery was quick however when these turned up they were the 'narrow' shoe. This was not detailed on the website when buying. They were sent back same day and refund sorted
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28 Aug 2023
 Verified review
.
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23 Aug 2023
 Verified review
Make it clearer that returns are not free.
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Answer by SOLETRADER
25 Aug 2023
Hello, thank you for your review. The returns information is clearly provided on the website. Kind regards. SOLETRADER
7 Aug 2023
 Verified review
I was sent the wrong pair of shoes. To return by post I would have to pay, despite it not being my fault. Returns should be free when it’s not the customer’s fault that they are returning the item.
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3 Aug 2023
 Verified review
change your courier to royal mail as my item did not arrive on time after paying for a saturday delivery
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26 Jul 2023
 Verified review
I have never heard of "Unisex" sizes being from the US. The website had this listed on women's size 6. It came as unisex size 6, women's 7.5. Pretty bizarre... Shipping was great.
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5 Jul 2023
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3 Jul 2023
 Verified review

The box arrived incredibly battered, loose fit.

The box arrived incredibly battered. Dhd didn’t deliver it and said I wasn’t in. I can see anyone arriving & they have to ring for entry, so I know they hadn’t tried as I work from home and never left the house. Had to reschedule & collect from the post office. The sandal is very loose around my foot. Went all the way to Sutton and then Oxford Street store to see if they had another pair which might be a better fit. Their size 6 was baggy too. Is this a problem with the Silver leather? My sister has a tan pair in a larger size, but those fit! I threw the box away as it was so damaged & wanted them for a wedding, so didn’t ask for my money back.
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16 Jun 2023
 Verified review
Received my order as described but as soon as I submitted my order, I received fraudulent text messages and e-mails. You need to improve the security of your customers' information.
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18 May 2023
 Verified review
Have not heard back from my returns been 3 days
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24 Apr 2023
 Verified review
Trainers arrived quickly but unfortunately had clearly already been worn. The soles were discoloured, there were creases in the leather, the stickers had been removed and replaced badly, and they smelled of someone else's feet. Not pleasant at all. Refund offered but not for postage, I think. Very disappointing experience.
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Answer by SOLETRADER
26 Apr 2023
Hello, thank you for your review. We are very sorry that your order did not arrive in a box fresh condition and that this was not picked up prior to dispatch. We can see that you have been in touch with our customer service team and they provided you with a free return. No delivery charge was made. We do apologise for the disappointment caused. Kind regards. SOLETRADER
19 Apr 2023
 Verified review
There was a mark on the shoes I bought and no discount was offered as that was the only pair in that size left. The staff were not very helpful unfortunately like other places
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