I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Have stock of items you are selling, not take people money without having an item.
Issue a refund straight away.
Be honest about stock
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15 Dec 2023
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Hidden excessive costs
Ordered a pair of Flips Flops for daughter cost £15, expensive for rubber flip flops even though they were gold coloured. There was no declared delivery charge before the order was placed, although I knew there would be one. when the order was placed that turned out to be £11.95. for a pair of lightweight shoes. No ability to cancel the order. Could have returned the product but would have still paid the £11.95. Nothing wrong with the flip flops but what a charging racket. Will never use Sole Trader again and I know how to hold a grudge.
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14 Dec 2023
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Placed an order,order confirmed then notified after 2 weeks credited as no stock
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11 Dec 2023
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Never received my order
Sole trader delivered my order to a wrong address and declines to acknowledge the error.
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8 Dec 2023
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Cancelled order
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8 Dec 2023
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You can improve your service by either answering your phones, answering your emails and making sure that your live chat is just that. It took me five whole working days to get any sort of response from yourselves. You accepted my money for boots and next day postage neither of which materialised. After trying to contact you without any success you finally responded with my money returned but no apology. I’m grateful for small mercies but will not use you again.
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5 Dec 2023
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Order not received
I still haven't received my order
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4 Dec 2023
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The item did not arrive as described and they have not replied to my email regarding it.
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3 Dec 2023
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I purchased a pair of shoes that I wanted for a conference. I was informed they was dispatched and then nothing. The tracking number didn’t not work, it was only when I enquired about the order was I told that a mistake was made, the dispatch notice was made incorrectly and infect there was no stock. I am still awaiting my refund.
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2 Dec 2023
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They have cancelled my order
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2 Dec 2023
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Still not received items. Ordered 24/11/23. Will not buy again. Where are the boots ?????????????????????????????
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1 Dec 2023
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30 Nov 2023
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Ordered trainers in store for delivery to home due to arrive today. Email comes through this evening to say my order has been cancelled!!
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29 Nov 2023
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I’ve ordered a shoes in store through their online service, the product was in stock when orders but so a payment was taken at the counter, however later on I’ve got a email saying it got cancelled, how’s that even possible, shocking!!, now I have to wait like 7 days for my money back. Not happy at all
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18 Nov 2023
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I ordered a pair of shoes and got a email a week later to say they didn’t have them in stock. I went back to the site it’s still saying they are I stock. They definitely canceled it because they didn’t charge enough for shipping to Australia. At checkout shipping was $5. They made the mistake and I won’t buy again.
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2 Nov 2023
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Still processing? Or it was cancelled?
My order still appear ( for over 1 week) processing at store....I dont have any update about this order!
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19 Oct 2023
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My shoe size sent to me was 43 when I ordered size 42.
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10 Oct 2023
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Check that the product you send out is the same as the product advertised. Free returns as ended up paying £5.99 postage and return and purchase was incorrect colour
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Answer by SOLETRADER
11 Oct 2023
Hello, we are sorry that you received the wrong colour. If there is a problem with an order then we would always advise contacting our customer service team who are able to help. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
9 Oct 2023
Verified review
Do not send customers trainers that are dirty and off colour! I received a right trainer that was a different shade and had dirty marks. I paid for new trainers that’s what I expected ! Very disappointed. As a first time customer that had to return the trainers not impressed at all.
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Answer by SOLETRADER
11 Oct 2023
Hello, we are very sorry to hear that your order did not arrive in the best condition. This is not the high level of service we normally provide. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
7 Oct 2023
Verified review
Update your website on your stock levels. Do not debit credit cards until you have despatched item
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