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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
I have been so let down by Sole Trader. Two cancelled orders in one week, no communication, systems problems being blamed. No emails or phone calls, late refunds. And the product keeps going back on their website for reorder as they can't stop it being available. The offer potentially good value, but simply don't deliver - and you ned to chase to find out why.
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Answer by SOLETRADER
29 Feb 2024
Hello, thank you for your review. We are very sorry that we have had to cancel your orders and issue you with a refund as we have not had the stock available due to a system error. We apologise for the disappointment this has caused. Kind regards, SOLETRADER
3 Feb 2024
Verified review
Cancelled my order. No refund
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29 Jan 2024
Verified review
Don't buy it, bad quality.
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5 Feb 2024
Verified review
Sent me the wrong mats
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2 Jan 2024
Verified review
Excellent Service
The click and collect order was completed within the promised timescale and the sales assistant in the Soletrader store was very friendly and asked if I wanted to try the shoes before leaving the store, excellent service.
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5 Jan 2024
Verified review
Amazing service
Ordered at 5pm, paid for standard delivery and arrived by 10am the next morning! Slightly annoying as the estimated delivery was the following week and I was away from home for a few nights but cannot fault the service.
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16 Jan 2024
Verified review
Had a great discount on the boots I ordered . Super fast delivery and different options for delivary too. I opted to collect in my local store and they were very helpful and personable
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3 Jan 2024
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I have ordered from sole traders 3x over the last couple of years (the same trainers!) they have always arrived with no issues and I will continue to buy from here.
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2 Jan 2024
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very polite lady who helped us.. and very polite server at till.. and plenty of shoes and boots to chose from.. and very good sale on.. thank you
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3 Jan 2024
Verified review
My experience was tip top, especially the ease of my return and efficiency of my refund.
I would certainly recommend shopping here.
Thank you!
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23 Jan 2024
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Tried to order from spain and the website wouldn't let me. But then ordered when I went to the uk and my shoes arrived the next day.
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4 Jan 2024
Verified review
Got the boots in the colour and size required and very quick delivery especially as it was between Christmas and new year 😊
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