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Top positive review
12 May 2023
Verified review
Offered items at the best price.-If you could tell me if you have the items in stock by email/and deliver them more quickly instead of having to wait a long time for them to arrive.
Terrible payment method. I chose to pay by credit card. I instead received instructions to pay by bank transfer. I made the transfer of the amount invoiced which was £ sterling. eXXpozed say this wasn't the correct amount in euros. My bank didn't charge me to make the payment and they are claiming to have received 12 euro too little. This is a common problem raised on several review and forum sites. I should of been allowed to pay by card and I futhermore should of only been expected to pay the amount and currency on the invoice.
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Reviews for exxpozed.co.uk
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17 Jan 2024
Verified review
No refund after item no longer available
I ordered and paid for the item (Patagonia trousers) in Aug 2023. The item was out of stock so I was told I’d be refunded. I’ve never been refunded. I’ve sent numerous emails. None of them have been answered. I’d appreciate a refund otherwise it’s just theft.
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17 Jan 2024
Verified review
Don't touch, hopelessly incompetent
Website quotes items in GBP, asks for payment in GBP then Exxopozed asks for a different amount in EUR. Took months to get a refund, from which Exxopozed then deducted a chunk. They don't understand their own website, foreign exchange, and sadly, customer service. Steer well clear. This is a stratospheric level of incompetence.
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17 Jan 2024
Verified review
Despite sending multiple emails you failed to reply to me regarding import taxes to the UK. The cost of this was not made clear to me on your website before making the purchase. No explanation was given as to why my parcel took weeks to arrive, and only after I had paid import taxes of over £60 for 1 pair of boots
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17 Jan 2024
Verified review
Avoid this company
Didn’t have the item I paid for in stock. Never bothered to let me know just left me waiting and when I requested a refund they made me take it up formally with PayPal which took ages even though there was never any dispute that they had not provided the item. Strange and very bad transaction.
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21 Jan 2024
Verified review
Poor customer service. Do not use for international purchases.
Disorganised. Never replies to messages. Not personable at all. Poor customer service. Although I eventually got the refund I was owed which I am very grateful for, it took much longer than it should and was a complete hassle.
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17 Jan 2024
Verified review
The product was damaged
They tried to cover the issue but it is very obvious that someone returned the item because it was damaged..
I ordered it in September but opened it in December so the return was not possible
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17 Jan 2024
Verified review
Send an order back at my costs to Germany just for it to be returned back to me. Takes forever to respond to my emails but still have the item with me, unused. Avoid at all cost.
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17 Jan 2024
Verified review
Pretty sure this company is a scam.
Terrible customer service. I paid and never received my items and had no communication beyond automated responses from the company. When requested a refund it took four months.
Took my money for a product that they did not have in stock and had no idea whether the company would even be making any more!
Took ages to get my money back.
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17 Jan 2024
Verified review
Didn’t deliver item and ignored emails. Had to go to dispute resolution through payment provider to recover cost. Avoid at all costs.
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17 Jan 2024
Verified review
Didn't receive my refund
I asked for a refund for my canceled order and waited 4 months and never got it. You can start there, you thieving bastards.
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17 Jan 2024
Verified review
It's a scam. Never order sneakers here. I ordered sneakers and did not receive either the sneakers or the money.
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17 Jan 2024
Verified review
Ordered some items and never came,wouldn't recommend them.Would rate them Zero if that was possible!!
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17 Jan 2024
Verified review
No communication on the fact that delivery was not possible
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17 Jan 2024
Verified review
No response to emails and had to abandon my order.
Offered items at the best price.-If you could tell me if you have the items in stock by email/and deliver them more quickly instead of having to wait a long time for them to arrive.
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Answer by exxpozed.co.uk
14 Sept 2023
Dear eXXpozed customer,
Thank you for your valuable feedback and we are happy to hear that you found our items at the best price. We understand your concerns about stock availability and delivery times and welcome your suggestions for improvement.
We will work on improving our communication process: In addition, we are exploring the possibility of shortening our delivery times to ensure you receive your items more quickly in the future.
Your satisfaction is important to us and your feedback will help us make the necessary changes to improve your shopping experience. If you have any further suggestions or questions, please do not hesitate to contact us. We look forward to serving you better in the future. Thank you for choosing us!
Sporty greetings,
Your eXXpozed team
Super website, super prices, super merchandise, super communication, super staff, and last but not least super product.
Thank you 🙏
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Answer by exxpozed.co.uk
14 Sept 2023
Dear eXXpozed customer,
we truly appreciate your kind words and the time you've taken to share your feedback. We're delighted to hear that you had such a positive experience with our website, prices, merchandise, communication, and staff. Our goal is to provide our customers with nothing less than a "super" shopping experience, and we're thrilled that you found our product to be "super" as well. If you ever need anything else or have more feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future!
Sporty greetings,
Your eXXpozed team
24 Jul 2023
Verified review
Products and prices are good but customer service and communication is poor.
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Answer by exxpozed.co.uk
14 Sept 2023
Dear eXXpozed customer,
thank you for taking the time to provide feedback, and we're glad to hear that you find our products and prices to be good. However, we're genuinely sorry to hear that your experience with our customer service and communication did not meet your expectations.
We take customer feedback seriously and are committed to improving our service. Your feedback will be used to identify areas where we can make necessary improvements. We value your business and want to ensure that your next experience with us is a much better one.
If you have any specific concerns or suggestions on how we can enhance our customer service and communication, please don't hesitate to reach out to our customer support team. Your input is invaluable to us, and we are dedicated to making the necessary changes to better serve you in the future. Thank you for giving us the opportunity to improve.
Sporty greetings,
Your eXXpozed team
9 May 2023
Verified review
very helpful when the delivery went wrong
Initially, there was a problem with the delivery of the order culminating in it being returned to Exxposed. Customer service got involved and sorted out the problem and delivered on time - with very good communications all the way though
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Answer by exxpozed.co.uk
14 Sept 2023
Dear eXXpozed customer,
Thank you for sharing your experience, and we appreciate your patience and understanding regarding the initial delivery issue. We're delighted to hear that our customer service team was able to resolve the problem promptly and that your order was eventually delivered on time.
Providing excellent customer service and effective communication is of utmost importance to us, and it's great to know that you felt well taken care of throughout the process.
If you have any further questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We value your business and are here to help. Thank you for choosing us!
Sporty greetings,
Your eXXpozed team
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