exxpozed.co.uk

Reviews:

Order number: UK-00149662 I have used Exxpozed on three occasions in the last two years. The first time the order was cancelled because the item was subsequently not in stock. The second time my ski poles arrived a little late but no issues. This time I ordered a Bogner Ski jacket on 26.11.23. After numerous emails to chase up the order all I received was a standard automated response. I was thinking 'here we go again'.An order placed in good faith and paid for but actually it was never in stock. However, on 19.12.23 I received the following message: "Hello Mr Lord, Thank you for your message. Your requested item is already on its way to us. As soon as we have received it, we will send it on to you as quickly as possible. If you have any further questions, please do not hesitate to contact me! Kind regards Valerie" I felt more positive and held off writing this review. However on 28.12.23 I received a message that read "Unfortunately some positions of your order are currently sold out. We tried to reorder the following position(s) at the manufacturer, but we did not succeed. In case you'd like to get a comparable product we would like to offer you an extra discount of 5%. Please send us an email including your order No. as a reference: UK-00149662. Thank you for your trust in us. - We hope, you will visit us again." So its good that an offer of 5% was made but without a guarantee that the same thing is going to happen again then I was not prepared to take a risk. To continually offer things on their website that cannot be sourced at the price they are offering and then fail to communicate clearly and in a timely fashion is completely unacceptable. This was also the case on a separate order that my wife had placed so this is not an isolated issue. To make it worse I have ordered directly from Bogner who do have items in stock and so the explanations given cannot be true. Unfortunately the numerous poor reviews regarding Exxpozed are correct. They have said they are processing my refund so I have my fingers crossed that it will be processed quickly. I hope Exxpozed can improve their communication and service in the future.

Bizarre ordering system for UK orders. Don’t try to con people with uk web extensions. You’re based in Germany and goods are in Germany, so your web prices are meaningless. I had cause to cancel an order on foot of the above and you completely ignored my cancellation then repeatedly and insistently pressed for payment on an order that was cancelled within minutes, despite communications on three separate occasions to that effect which went unheeded. To improve, you need to accommodate the sad fact of the insanity of brexit and make ordering easy for potential UK customers, along with making delivered prices absolutely clear from the outset. And you need to pay much more attention to customer contacts and respond to them!

When returning the package the only available Tel No. 0049 831 93 06 24 70 Option 1 gets you on to the Customer Services queue where you can for more than a hour. DHL Germany tried it once and then decided it was not valid. I requested another contact number but none was provided. No attempt was made to contact DHL to resolve the problem so they have been unable to make the final deliver to eXXpozed.

I am not sure they deserve even the 1 star I have given them. They accepted my order but never sent the goods. They have never answered any of my emails and requests for refunds. I assumed they were out of business. I would NEVER order from them again or recommend them.

I ordered and paid for the item (Patagonia trousers) in Aug 2023. The item was out of stock so I was told I’d be refunded. I’ve never been refunded. I’ve sent numerous emails. None of them have been answered. I’d appreciate a refund otherwise it’s just theft.

Website quotes items in GBP, asks for payment in GBP then Exxopozed asks for a different amount in EUR. Took months to get a refund, from which Exxopozed then deducted a chunk. They don't understand their own website, foreign exchange, and sadly, customer service. Steer well clear. This is a stratospheric level of incompetence.

Despite sending multiple emails you failed to reply to me regarding import taxes to the UK. The cost of this was not made clear to me on your website before making the purchase. No explanation was given as to why my parcel took weeks to arrive, and only after I had paid import taxes of over £60 for 1 pair of boots

Didn’t have the item I paid for in stock. Never bothered to let me know just left me waiting and when I requested a refund they made me take it up formally with PayPal which took ages even though there was never any dispute that they had not provided the item. Strange and very bad transaction.

Disorganised. Never replies to messages. Not personable at all. Poor customer service. Although I eventually got the refund I was owed which I am very grateful for, it took much longer than it should and was a complete hassle.

The product was damaged They tried to cover the issue but it is very obvious that someone returned the item because it was damaged.. I ordered it in September but opened it in December so the return was not possible

Send an order back at my costs to Germany just for it to be returned back to me. Takes forever to respond to my emails but still have the item with me, unused. Avoid at all cost.

Terrible customer service. I paid and never received my items and had no communication beyond automated responses from the company. When requested a refund it took four months.

Took my money for a product that they did not have in stock and had no idea whether the company would even be making any more! Took ages to get my money back.

Didn’t deliver item and ignored emails. Had to go to dispute resolution through payment provider to recover cost. Avoid at all costs.

I asked for a refund for my canceled order and waited 4 months and never got it. You can start there, you thieving bastards.

It's a scam. Never order sneakers here. I ordered sneakers and did not receive either the sneakers or the money.

Ordered some items and never came,wouldn't recommend them.Would rate them Zero if that was possible!!

No communication on the fact that delivery was not possible

No response to emails and had to abandon my order.

It's a scam!!! Don't trust this company!