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Top positive review
1 Nov 2023
Verified review
All I would say is that I ordered once but appear to get two emails for everything
Please disregard this review as it’s the same as the previous one :-)
Felicity and Jack, on the customer service team, were extremely helpful, especially as our build was a challenging, non standard construction. There were a few problems along the way but Felicity in particular was very prompt with answers and solutions for us. It took a while to get sorted and we were not always on the same page as the surveyor on site, but we got there in the end. Warranty is now in hand - a little bit of peace of mind!
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12 Sept 2023
Imported review
Excellent service. They did everything they said they would do and on time. Plants were well packed in sturdy containers, and fresh too. Plug plants separated easily and are doing well in individual pots. Delivery was as promised and customers are able to choose convenient delivery weeks. Would recommend this company and will use them again.
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8 Sept 2023
Imported review
Delivery arrived within specified time range. End of package was open although contents appear to be intact. I was not able to get to the door but managed to call down to the driver who had left the package next to the front door.
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12 Jun 2023
Imported review
I left a review of yodel but trustpilot…
I left a good review of yodel because their driver was helpful but trustpilot took it down . Despite me writing to assure them it was genuine (I used a link from yodel) they still took it down. Unless I provide evidence they won't put it back. I'm not that bothered but it seems odd that they are asking for evidence that they don't ask anyone else. Makes you wonder what they've got against yodel.
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7 Jun 2023
Imported review
Faffy process, annoying AI bot support and expensive to cancel
Faffy process validating the insurance, when it didn't work I ended up emailing an AI bot that failed to answer the question or resolve my issue. Cancelling the insurance cost me £25+ and the cover hadn't even started!
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10 Jul 2023
Imported review
Terrible experience all the way. Wrong information received, nobody has any idea of what is going on, no delivery information and SMS from a number that is "not recognized".
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20 Aug 2023
Imported review
Nothing was resolved was just told the problem wasn't able to be fixed by him
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16 Aug 2023
Imported review
Non existent after sales
After sales service absolutely shocking. Don’t do business with this company.
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Imported Reviews
They are not included in the overall rating. No verification measures have been taken.