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Waterpump.co.uk
Reviews:

136 reviews in the last 12 months290 total reviews  

4.48
Good

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Top positive review

5 Oct 2023
 Verified review
Good products at fair prices and by and large they stock all the accessory equipment you're likely to need for your pumping application. It would be further helpful if the company defined clean, grey, dirty water in terms of respective frequency distribution of particle sizes per unit volume and quoted the tolerance of different types of pumps to particle sizes. For example, state whether a clean water pump will tolerate particle sizes of say 100 microns or more. In this connection the provision of a suitable range of hose filters would project the company to the "top of the tree."
EK

Top negative review

8 Dec 2023
 Verified review
1). Don’t state on your website to prospective purchasers you have an item in stock when you DONT! 2) Don’t tell customers via your customer service that an item will be dispatched today & delivered tomorrow when it clearly won’t as you don’t physically have it in stock! 3) ordered six days ago & still no delivery, no tracking information, no indication of being dispatched & told again by customer service on the phone it will be with you tomorrow. Only order if you are not in a hurry to receive the item. No good if you are an engineer with a client who has no water supply for six days so far.
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Reviews for Waterpump.co.uk

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14 Apr 2024
 Verified review
Could have been a lot more helpful in giving advice on products sold on the website. Seemed to be a lack of willingness to offer fairly simple guidance on which attachments go on a pump, or possibly a lack of knowledge of the said product.
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21 Feb 2024
 Verified review
phoned help line with query, basically told i needed an adapter for a recently purchased pump .I expected the call taker to tell me exactly which adapter I needed and talk me through it. No go online and choose, or go to other wholesaler was the advice. POOR service that.
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Answer by Waterpump.co.uk
21 Feb 2024
Dear customer, We apologize for the inconvenience you experienced. We strive to provide comprehensive assistance and will review our procedures to ensure clearer guidance in the future. Your feedback is valuable to us, and we're committed to improving our service. Please don't hesitate to reach out if you need further assistance. Best regards, Team Waterpump
12 Jan 2024
 Verified review
Would have been a good idea to let people know that it does not have an english plug on it or provide an adaptor...
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Answer by Waterpump.co.uk
15 Jan 2024
Dear Customer, It is legally allowed if it is supplied with the right adapter, which we indeed provide. We understand that there may be confusion at times, but we ensure that our products comply with all applicable regulations. If you have any further questions, feel free to ask. Kind regards, Team Waterpump
10 Jan 2024
 Verified review
Did not think I was legal to sell an electrical item in the UK without a 13A plug
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Answer by Waterpump.co.uk
11 Jan 2024
Dear Customer, It is legally allowed if it is supplied with the right adapter, which we indeed provide. We understand that there may be confusion at times, but we ensure that our products comply with all applicable regulations. If you have any further questions, feel free to ask. Kind regards, Team Waterpump
27 Aug 2023
 Verified review

Used items sent and zero support

Stuff arrived promptly but was clearly used stock/returns. The pump that cost me £350 had marks all over it, rust, scratces. support is absolute rubbish. No help whatsoever. Shame as the website and stock are really good but I’ll be going elsewhere in future.
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Answer by Waterpump.co.uk
2 Oct 2023
Dear Customer, We apologize for any inconvenience you've experienced with your recent purchase. We take product quality and customer support seriously. We have not received any communication regarding the items being used or any related concerns. If you would like to exchange the pump or have any other questions or issues, please don't hesitate to reach out to us. We are here to assist you and ensure your satisfaction with our products. Thank you for bringing this to our attention, and we hope to resolve the matter to your satisfaction. Please contact us so that we can resolve the matter.
6 Aug 2023
 Verified review
Came as a kit I had to build, also continental two pin plug fitted to pump not three pin uk plug.
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30 Jun 2023
 Verified review

Poor customer service

I phoned customer service for some advice on a product but was cut off instantaneously as the call went through. Happened numerous times. I emailed, I did get a response requesting a photo of the problem. I provided that but never heard anything back. Standard of customer service completely at odds with the intent stated on your website and the phone answering message.
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Answer by Waterpump.co.uk
11 Jul 2023
Dear Customer, We apologize for the poor customer service experience you had when contacting us. Our phone lines were extremely busy in the month of June, resulting in difficulties reaching us. We also did not receive any emails from the provided email address. We kindly request you to contact us again so that we can address your concerns promptly. We apologize for any inconvenience caused and appreciate your understanding. Best regards, Team Waterpump
19 Nov 2023
 Verified review

Requested to return the order No update.

Requested to return the order as the measurements of the pump supplied do not match the details on the website. Pump diameter measures 160mm. Pump description states 150mm on website . Will not fit into available space. Request form filled in on Tuesday, have not received any further correspondence/ update.
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22 Dec 2023
 Verified review
The goods arrived broken. Part of the plastic sump was in the bottom of the box and part was in the external packaging - so presumably damaged whilst being packed.
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22 May 2023
 Verified review
The pump was damaged but we had to use it as we couldnt wait to return it
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