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Waterpump.co.uk
Reviews:

142 reviews in the last 12 months291 total reviews  

4.46
Good

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Top positive review

5 Oct 2023
 Verified review
Good products at fair prices and by and large they stock all the accessory equipment you're likely to need for your pumping application. It would be further helpful if the company defined clean, grey, dirty water in terms of respective frequency distribution of particle sizes per unit volume and quoted the tolerance of different types of pumps to particle sizes. For example, state whether a clean water pump will tolerate particle sizes of say 100 microns or more. In this connection the provision of a suitable range of hose filters would project the company to the "top of the tree."
EK

Top negative review

8 Dec 2023
 Verified review
1). Don’t state on your website to prospective purchasers you have an item in stock when you DONT! 2) Don’t tell customers via your customer service that an item will be dispatched today & delivered tomorrow when it clearly won’t as you don’t physically have it in stock! 3) ordered six days ago & still no delivery, no tracking information, no indication of being dispatched & told again by customer service on the phone it will be with you tomorrow. Only order if you are not in a hurry to receive the item. No good if you are an engineer with a client who has no water supply for six days so far.
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Reviews for Waterpump.co.uk

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11 days ago
 Verified review
Could have been a lot more helpful in giving advice on products sold on the website. Seemed to be a lack of willingness to offer fairly simple guidance on which attachments go on a pump, or possibly a lack of knowledge of the said product.
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10 days ago
Under review

I have not recieved my pumps they are needed urgently

I have not recieved my pumps, they are needed urgently.
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Answer by Waterpump.co.uk
10 days ago
Dear Customer, We did not receive your full address as this is why we have send you an email about this. This morning we got an answer with your full address, we adjusted this and it will be shipped today. If you could adjust the review accordingly that would be much appreciated. Thank you!
21 Feb 2024
 Verified review
phoned help line with query, basically told i needed an adapter for a recently purchased pump .I expected the call taker to tell me exactly which adapter I needed and talk me through it. No go online and choose, or go to other wholesaler was the advice. POOR service that.
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Answer by Waterpump.co.uk
21 Feb 2024
Dear customer, We apologize for the inconvenience you experienced. We strive to provide comprehensive assistance and will review our procedures to ensure clearer guidance in the future. Your feedback is valuable to us, and we're committed to improving our service. Please don't hesitate to reach out if you need further assistance. Best regards, Team Waterpump
30 Jun 2023
 Verified review

Poor customer service

I phoned customer service for some advice on a product but was cut off instantaneously as the call went through. Happened numerous times. I emailed, I did get a response requesting a photo of the problem. I provided that but never heard anything back. Standard of customer service completely at odds with the intent stated on your website and the phone answering message.
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Answer by Waterpump.co.uk
11 Jul 2023
Dear Customer, We apologize for the poor customer service experience you had when contacting us. Our phone lines were extremely busy in the month of June, resulting in difficulties reaching us. We also did not receive any emails from the provided email address. We kindly request you to contact us again so that we can address your concerns promptly. We apologize for any inconvenience caused and appreciate your understanding. Best regards, Team Waterpump
19 Nov 2023
 Verified review

Requested to return the order No update.

Requested to return the order as the measurements of the pump supplied do not match the details on the website. Pump diameter measures 160mm. Pump description states 150mm on website . Will not fit into available space. Request form filled in on Tuesday, have not received any further correspondence/ update.
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DM
Dale M.
Wakefield
3 May 2023
 Verified review
Delivery was ok but not great and worse than that I sent three emails to them requesting a copy of the VAT invoice and they totally ignored them so I will not be using there services again thats for sure
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22 Dec 2023
 Verified review
The goods arrived broken. Part of the plastic sump was in the bottom of the box and part was in the external packaging - so presumably damaged whilst being packed.
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22 May 2023
 Verified review
The pump was damaged but we had to use it as we couldnt wait to return it
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