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Waterpump.co.uk
Reviews:

141 reviews in the last 12 months291 total reviews  

4.45
Good

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Top positive review

5 Oct 2023
 Verified review
Good products at fair prices and by and large they stock all the accessory equipment you're likely to need for your pumping application. It would be further helpful if the company defined clean, grey, dirty water in terms of respective frequency distribution of particle sizes per unit volume and quoted the tolerance of different types of pumps to particle sizes. For example, state whether a clean water pump will tolerate particle sizes of say 100 microns or more. In this connection the provision of a suitable range of hose filters would project the company to the "top of the tree."
EK

Top negative review

8 Dec 2023
 Verified review
1). Don’t state on your website to prospective purchasers you have an item in stock when you DONT! 2) Don’t tell customers via your customer service that an item will be dispatched today & delivered tomorrow when it clearly won’t as you don’t physically have it in stock! 3) ordered six days ago & still no delivery, no tracking information, no indication of being dispatched & told again by customer service on the phone it will be with you tomorrow. Only order if you are not in a hurry to receive the item. No good if you are an engineer with a client who has no water supply for six days so far.
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Reviews for Waterpump.co.uk

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12 Jan 2024
 Verified review
Would have been a good idea to let people know that it does not have an english plug on it or provide an adaptor...
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Answer by Waterpump.co.uk
15 Jan 2024
Dear Customer, It is legally allowed if it is supplied with the right adapter, which we indeed provide. We understand that there may be confusion at times, but we ensure that our products comply with all applicable regulations. If you have any further questions, feel free to ask. Kind regards, Team Waterpump
10 Jan 2024
 Verified review
Did not think I was legal to sell an electrical item in the UK without a 13A plug
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Answer by Waterpump.co.uk
11 Jan 2024
Dear Customer, It is legally allowed if it is supplied with the right adapter, which we indeed provide. We understand that there may be confusion at times, but we ensure that our products comply with all applicable regulations. If you have any further questions, feel free to ask. Kind regards, Team Waterpump
27 Aug 2023
 Verified review

Used items sent and zero support

Stuff arrived promptly but was clearly used stock/returns. The pump that cost me £350 had marks all over it, rust, scratces. support is absolute rubbish. No help whatsoever. Shame as the website and stock are really good but I’ll be going elsewhere in future.
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Answer by Waterpump.co.uk
2 Oct 2023
Dear Customer, We apologize for any inconvenience you've experienced with your recent purchase. We take product quality and customer support seriously. We have not received any communication regarding the items being used or any related concerns. If you would like to exchange the pump or have any other questions or issues, please don't hesitate to reach out to us. We are here to assist you and ensure your satisfaction with our products. Thank you for bringing this to our attention, and we hope to resolve the matter to your satisfaction. Please contact us so that we can resolve the matter.
6 Aug 2023
 Verified review
Came as a kit I had to build, also continental two pin plug fitted to pump not three pin uk plug.
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