glowing-embers.co.ukReviews
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Reviews for glowing-embers.co.uk
4.76/5.00
Excellent
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What other customers say about their experience with glowing-embers.co.uk
3 days ago
Excellent friendly service; they were happy to get involved and help when I realised I'd missed an item off the order.
I'll certainly deal with them again.
5 days ago
Haven’t unpacked yet but looks good. Delivery driver was an excellent ambassador for your company
6 days ago
Despite the current virus issues an excellent service, delivery, and effective item.
6 days ago
Great products which arrived super quick.
7 days ago
exactly what I wanted to seal my wood burner door perfect
8 days ago
internet purchase, stove not fitted yet so unable to comment on the product or afer sales service.
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Answer by glowing-embers.co.uk
7 days ago
Thank you for your honest review. That is no problem at all, we completely understand. We wish you all the best with your installation! If there is anything we can do to assist you, please do not hesitate to contact us and we will do all we can for you.
9 days ago
Amazing service from this company. I would definitely recommend them and would not hesitate to return for further purchases.
11 days ago
Excellent service, easy to order online, fast delivery. Thank you
11 days ago
Easy to use website with good description of all items.
Very fast service during the current situation.
Many thanks
12 days ago
Friendly efficient service. Thank you
16 days ago
Very pleased with the quality of the stove pipe and it was very well packed.
17 days ago
speed of delivery was excellant and customer support was first class. My only reservation is related to the company supplying the wrong part. The issue was quickly resolved after an easy phone call and the correct part was delivered shortly after with no requirement for returning the incorrect part. I'd definitely use this supplier again.
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Answer by glowing-embers.co.uk
14 days ago
Thank you for your feedback. We cannot apologise enough to you for the error on our part and thank you greatly for allowing us the opportunity to put it right. We certainly hope to welcome you back to us again soon to improve on your experience!
18 days ago
all good
19 days ago
Very professional service supported all the time.
20 days ago
Staff extremely helpful, delivery same, and would highly recommend them
21 days ago
Items were well packaged and arrived quickly. The items themselves are really lovely. Very happy with purchase
22 days ago
My delivery was dumped on top of rubbish in my back yard . I was eagerly waiting on it and only found it on 18.06.20. No note of delivery put through my door or anything . Very disappointed, I had to go out and buy another one locally on 16.06.20. as it was taking so long . Good product but dreadfully poor delivery service.
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Answer by glowing-embers.co.uk
21 days ago
Thank you for your honest feedback. We are so very sorry to you for the level of service you received from the courier and thank you for bringing this to our attention. We shall investigate this matter and address it with them urgently. We do apologise for the clear inconvenience caused and do hope to welcome you back to us soon, so we can improve upon this delivery service for you.
22 days ago
Your service was very professional. I have not used the product yet, but it is exactly what I ordered and what I need. I shall certainly recommend your company to my friends and I shall definitely use your services again.
Bill Wood (LBJWood)
23 days ago
The staff were excellent with communication at the start but failed to inform me of delivery date despite confirming they would contact me with a date and also the delivery driver would ring prior to delivery , this also followed up by the delivery driver being rather rude has has made the experience deflating although the product is quality
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Answer by glowing-embers.co.uk
22 days ago
Thank you for your honest feedback. We cannot apologise enough to you for the level of communication you received regarding the delivery and for the manner of the courier's driver. We shall certainly be investigating both matters accordingly. However, we are pleased to hear you are delighted with the product and do hope you to welcome you back to us again, to vastly improve upon your experience.
24 days ago
easy to deal with
Reviews for glowing-embers.co.uk
4.76/5.00
Excellent
How is the rating calculated?
Trustmark for glowing-embers.co.uk
Status:
certified since: 11/12/2012
updated on: 12/07/2020
glowing-embers.co.uk is checked and certified according to the Trusted Shops quality criteria
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At glowing-embers.co.uk you can use guarantee from Trusted Shops and protect up to £2,500 . Find out more
Details about glowing-embers.co.uk
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Contact
Volsom LTD
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorised representative
Richard Fewings