Reviews for glowing-embers.co.uk
4.64/5.00
Excellent
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glowing-embers.co.ukReviews
: 1,510ExcellentCertified
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Contact
Contact
Volsom LTD
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorised representative
Richard Fewings
the most relevant positive review
2021-06-14T11:28:45Z 2 months ago
I'm glad I found this website. After many hours searching for stove items , I came across Glowing Embers. It had everything I needed, firebricks cut to size, stove rope and even heat proof screed. I rang to ask several questions about my items and the lady I spoke to was very courteous, knowledgeable and friendly. I shall certainly be using them again. Delivery took about 4/5 days, perfect for me.
the most relevant critical review
2021-01-24T18:44:49Z 7 months ago
Hi, I tried twice to order my stove online using the interest free finance, both times the order was unsuccessful. I called the support team. They told me to place the order again and it will go through to the finance page, it didn’t. I was told the finance company would call me for the first payment, they didn’t.
Pity, price was good. You’ve failed at the easiest part taking my money, sorry :(
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Answer by glowing-embers.co.uk
7 months ago
So sorry to hear of your experience when trying to place an order using our interest free finance. If a customer ever experiences an issue with an application, we would succesfully process this for you and manually supply all the documentation you need to sign. I can see we called you and left a voicemail but sadly, have not heard back.
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-06-14T11:28:45Z 2 months ago
I'm glad I found this website. After many hours searching for stove items , I came across Glowing Embers. It had everything I needed, firebricks cut to size, stove rope and even heat proof screed. I rang to ask several questions about my items and the lady I spoke to was very courteous, knowledgeable and friendly. I shall certainly be using them again. Delivery took about 4/5 days, perfect for me.
2021-01-24T18:44:49Z 7 months ago
Hi, I tried twice to order my stove online using the interest free finance, both times the order was unsuccessful. I called the support team. They told me to place the order again and it will go through to the finance page, it didn’t. I was told the finance company would call me for the first payment, they didn’t.
Pity, price was good. You’ve failed at the easiest part taking my money, sorry :(
glowing-embers.co.uk- Logo - reviews
Answer by glowing-embers.co.uk
7 months ago
So sorry to hear of your experience when trying to place an order using our interest free finance. If a customer ever experiences an issue with an application, we would succesfully process this for you and manually supply all the documentation you need to sign. I can see we called you and left a voicemail but sadly, have not heard back.
What other customers say about their experience with glowing-embers.co.uk
2021-07-09T12:36:37Z 21 days ago
The customer care was excellent but the delivery was poor because the two lengths of 1 meter flue were slightly damaged. The flanges were dented and required straightening by me so that they would then fit! I debated as to whether I should return them but on balance decided to "adjust" them and all seems okay.
I think the delivery firm were probably careless and/or the packing was inadequate .
Verified review|
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Answer by glowing-embers.co.uk
17 days ago
Hello,
Thank you for leaving us a review, I am so sorry to hear the pipes arrived slightly dented. As discussed we will of course be issuing a partial refund for the damage and inconvenience caused. Thank you for taking my call earlier and for being so understanding. I am so glad we was able to resolve this for you.
2021-07-21T12:33:39Z 9 days ago
Can't really comment on Goods since I haven't had stove on - it's 30C!!!
Salesperson helpful and despit delivery estimate of 3-days stove-glass arrived next day.
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2021-07-12T12:15:27Z 18 days ago
Have not installed the fire yet but the service from the company was excellent, very helpful. The fire arrived two days early and the price was very competitive.
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2021-07-06T14:52:27Z 24 days ago
Very pleased with the swift delivery and the way everything thing was packed.
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2021-07-25T05:31:49Z 5 days ago
Nice experience from order to delivery. No issues, item exactly as ordered
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2021-07-19T11:16:52Z 11 days ago
Goods received damaged. Awaiting promised replacement.
Verified review|
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Answer by glowing-embers.co.uk
10 days ago
We are so sorry to hear your glass arrived damaged, when sending glass we will of course protect it as best as we can however sometimes glass can be damaged during transit. I am delighted to confirm your replacement glass arrived this morning. Thank you.
2021-07-05T16:52:23Z 25 days ago
Good timely customer service and delivery of product
Verified review|
2021-07-20T11:10:58Z 10 days ago
Good quality item's best price I have ever found
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2021-07-26T11:35:54Z 4 days ago
Fuss free and good quality stuff very happy
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2021-07-21T18:33:33Z 9 days ago
good service, safely packed and despatched
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2021-07-19T11:18:24Z 11 days ago
Excellent service. Very helpful staff.
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2021-07-22T13:44:56Z 8 days ago
Delivered within 5 days of ordering
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2021-07-12T08:19:10Z 18 days ago
Fast delivery
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2021-07-21T06:23:02Z 9 days ago
Glowing embers did post my items very quickly but the problems started after that, My items didn't arrive even tho I was at home all week, the delivery firm depot is 25 minutes from my house, then I was told I wouldn't get my refund until glowing embers got their items back, that breaks all consumers rights, my advice is if you want to keep your money and get items, avoid like the plague,
Verified review|
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Answer by glowing-embers.co.uk
8 days ago
We are so sorry for the issues you experienced with DPD and their failure to deliver your parcel to Northern Ireland. As you were in contact directly with DPD to rearrange delivery, sadly there was little more we could do but as soon as we received confirmation your goods had been reconsigned to us, your refund was authorised.
2021-07-14T12:29:01Z 16 days ago
Used and paid for next day waited 2 days plus weekend Goods as advertised customer service quick and positive
Verified review|
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Answer by glowing-embers.co.uk
10 days ago
Thank you for your review, I do apologies for the delay in your delivery I am glad to hear you was happy with the products and service.
2021-06-14T11:28:45Z 2 months ago
I'm glad I found this website. After many hours searching for stove items , I came across Glowing Embers. It had everything I needed, firebricks cut to size, stove rope and even heat proof screed. I rang to ask several questions about my items and the lady I spoke to was very courteous, knowledgeable and friendly. I shall certainly be using them again. Delivery took about 4/5 days, perfect for me.
Verified review|
2021-06-05T10:15:00Z 2 months ago
If you are in a hurry please read small print.... I want a 8 inch.... But when it came it was a 10 inch and was told I should have ordered a 6 inch to fit a 8 inch.... Clear as mud.... But product good just right size would have great
Verified review|
2021-06-10T13:00:30Z 2 months ago
I can't believe how quick this bespoke piece of stove glass came, just 2 days after ordering. Also it was a much better price than anywhere else who wanted to charge £15 delivery on this very small item. Very pleased.
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2021-05-31T16:08:28Z 2 months ago
Easy to order online. Communication was excellent and the glass was cut perfectly to the dimensions I had provided. Delivery was quicker than expected. I would highly recommend this company.
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2021-06-17T11:05:32Z 1 month ago
Placing the order took 3 minutes. Creating the account to track the order took 3 minutes. The order arrived in 3 days with advance notice from the courier.
Excellent
Verified review|
Reviews for glowing-embers.co.uk
4.64/5.00
Excellent
How is the rating calculated?
Trustmark for glowing-embers.co.uk
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updated on: 30/07/2021
certified since: 11/12/2012
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Details about glowing-embers.co.uk
Contact
Volsom LTD
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorised representative
Richard Fewings