Review summary
Customers frequently praise the prompt or fast shipping, with many highlighting the speed of delivery. Products, especially cut-to-size glass and bricks, are generally reported to fit perfectly as ordered. Support staff are widely recognized for their helpfulness, responsiveness, and professionalism. Many users find the ordering process simple and straightforward, with the website being easy to use and transactions running smoothly. The packaging quality, particularly for fragile items like glass, is often complimented for its effectiveness. Competitive pricing and good value for money are also commonly noted as positive aspects. A few customers have experienced delays or late arrivals with their shipments. Some mention minor sizing issues with products, and there are occasional reports of slow or poor communication with support staff. While packaging is generally effective, a few customers suggest there is room for improvement or cite minor issues.
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How Trusted Shops prevents fake reviewsReviewsGlowing Embers
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Verified
Shaped stove glass panel order
I ordered a replacement shaped fire proof glass panel for my multi fuel stove. Unfortunately the company did not have any templates for my particular unit. I was reticent to provide my own created template in case of specs error. Glowing Embers were courteous and absolutely fine about this and, without any hesitation, refunded my payment in full.
Verified
Spoke to a colleague on the phone, then proceeded to the online ordering process,
Sent in measurements and paid .
Process was simple and straightforward.
Took longer than expected for order to be processed, but this was a minor issue,
Delivered i think it took about a week from ordering ,
Extremely well packaged,
Very happy with item delivered. If required I will use this site/company again and happy to recommend to freinds & family.
Verified
Perfectly cut glass and well packaged.
Cut to exact size requirement. The glass was cut to exact size ordered so fitted perfectly.
My only gripe is using yodel for delivery. Paid extra for next day delivery but it didn’t come even though when I tracked the package it was supposed to be on its way. Turned up the following evening!
Verified
Having not measured the glass properly for my first order a couple of weeks ago. I reordered it again this time with the wright measurements,and thanks for the quick response from Glowing Embers .The new glass fits perfectly.
Verified
Wonderful products, very well packaged. Easy to use website but tracking information would have made it perfect. Would definitely recommend.
Verified
Great company.
Easy to contact by phone, and very helpful, which is quite an achievement these days!!
My order was then sent by email and was immediately dispatched.
High quality goods at a great price.
A smooth transaction from start to finish.
Verified
Very pleased with the quality and service from this company, very easy to deal with and communication was fast and professional, would definitely recommend this company P.S. my shaped glass was cut very very well.
Verified
Excellent service
Easy to order.....wait and then accept the delivery
Well packaged, just waiting to install.
Verified
Good quick service and delivery.
Good quick service,used them twice in the past month.Due to my bad measurements.Well pleased with there quick service and delivery.
Verified
Fast and very efficient. Glass was cut extremely well and fitted perfectly, seems email is the best way to talk to them and they respond very fast. They get 5 stars for efficiency and 5 stars for product . Well done.
Verified
Good and reliable service. Products well packed. Arrived safely and undamaged. Excellent.
Verified
I ordered a cut to order glass for my wood burner stove it arrived well packed and fitted perfectly. Only comment delivery was a little slow.
Verified
Bio-ethanol fire glass side panels
Great customer service. They were helpful and understanding of my needs. The fire proof, heat resistant glass panels fitted perfectly to the sides of our Bio-ethanol fire.
I used a heat resistant, black resin with my resin gun to seal the glass to the fire, and so far, so good.
Verified
First class service with excellent communications. Thank you 😊
Verified
Fantastic packing of replacement glass for log burner. Impressive! Very prompt too.
Thanks
Verified
Brilliant...I made an error upon…
Brilliant...I made an error upon ordering and had to email them before they despatched and received extremely fast, helpful and diligent action on something that was my fault entirely... Such a nice change to have people react this way. Highly, highly recommended.
Verified
Great customer service when delivery didn’t happen next day as paid. What would have been better would be refund of payment for next day delivery.
Verified
Verified
Great
Verified
new fire
Delivered on time, had it fitted and really pleased, looks lovely, nice fire and easy to use, cosy warm again !!