Delighted with the extremely helpful and polite lady whom helped me plan and execute an order.
She was very knowledgeable and an excellent ambassador for your company.
First class experience and I am certain to be a returning customer. 100% satisfaction AAA+
3 days ago
Good price. Helpful staff and really excellent delivery service, both for speed and especially for cost to Shetland. Will definitely recommend to anyone locally!
4 days ago
What must be the height of the season for stoves (December) - all went as stated... 10/10!
5 days ago
Delivery never came, meant to be 48hr delivery service, only to find when I spoke with customer service the order had actually been cancelled!!!
Still awaiting delivery of items now after being reordered!
glowing-embers.co.uk- Logo - reviews
Answer by glowing-embers.co.uk
We are so sorry to you for any confusion caused, this was far from our intention to do so. A member of our Customer Service Team will be in touch with you shortly to address this matter for you.
Very satisfied with service from Glowing Embers. I couldn't find what I wanted on the website so phoned in. Assisted by a very helpful lady, through ordering and payment. Received my delivery next day. Very happy all round. Regards Derek
New customer.I spoke to a girl (Sophie? Sonia) She was charming and friendly. I was hoping she came free with the glass, but apparently not. She answered my query about price difference.It fitted perfectly, and was well protected in the box it came in. If it breaks too soon I will return and downgrade you to zero of course, but hopefully the glass is as good as the service. Happy Christmas.:)