Certificate for glowing-embers.co.uk

No. XEF53BB7A844A1ACD3F72D97ECE0604C2
 

Approved on
11/12/2012
Valid until
10/12/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for glowing-embers.co.uk



Excellent

4.77/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 310 Trusted Shops reviews collected in the last 12 months.
In total, glowing-embers.co.uk has already collected 563 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
23/05/2019
Date of order
23/05/2019
23/05/2019
Received our Burner yesterday. (Henley Druid 12kw Multifuel Wood Burning Boiler Stove.) Delivered on time. Great service. Updates during shipment. Helpful customer service. Fire is excellent. Just like the photos, packed perfectly and safely delivered to the front of our house - We knew it was curbside delivery - Not a problem.
Will be purchasing accessories to go with the Burner from yourselves.
5.00
Excellent

Date of publication
20/05/2019
Date of order
19/05/2019
20/05/2019
We ordered a custom sized piece is glass. It arrived perfectly packaged, and accurately cut. Delivery was quick. Good service
5.00
Excellent

Date of publication
17/05/2019
Date of order
15/05/2019
17/05/2019
Very impressed with everything from ordering through to the very speedy delivery. Thank you.
5.00
Excellent

Date of publication
17/05/2019
Date of order
17/05/2019
17/05/2019
Speedy delivery
Great product
5.00
Excellent

Date of publication
16/05/2019
Date of order
16/05/2019
16/05/2019
Brilliant service with next day delivery. Thank you
5.00
Excellent

Date of publication
16/05/2019
Date of order
16/05/2019
16/05/2019
Great service
5.00
Excellent

Date of publication
14/05/2019
Date of order
14/05/2019
14/05/2019
Easy to order replacement glass and prompt delivery
5.00
Excellent

Date of publication
10/05/2019
Date of order
10/05/2019
10/05/2019
Great product at an amazing price. Will definitely buy from again.
5.00
Excellent

Date of publication
09/05/2019
Date of order
09/05/2019
09/05/2019
Excellent service I ordered this and it arrived the next day and I live in N. Ireland.
5.00
Excellent

Date of publication
07/05/2019
Date of order
07/05/2019
07/05/2019
First class service from ordering to delivery. Have purchased from Glowing Embers previously and would definately recommend their quick and efficient service
5.00
Excellent

Date of publication
07/05/2019
Date of order
07/05/2019
07/05/2019
Good quality cover for the chimenea bought from ALDI.
5.00
Excellent

Date of publication
06/05/2019
Date of order
06/05/2019
06/05/2019
brilliant all round
5.00
Excellent

Date of publication
05/05/2019
Date of order
05/05/2019
05/05/2019
Easy to use website, quick delivery and better value than JLP
5.00
Excellent

Date of publication
05/05/2019
Date of order
05/05/2019
05/05/2019
Very quick delivery and the statue is wonderful, which looks fantastic in the garden.
5.00
Excellent

Date of publication
04/05/2019
Date of order
04/05/2019
04/05/2019
Prompt efficient service and delivery
5.00
Excellent

Date of publication
01/05/2019
Date of order
01/05/2019
01/05/2019
The Hacienda Chimseal is brilliant. My chiminea looks perfect. Glowing Embers offer real value for money and delivery was super fast.
5.00
Excellent

Date of publication
01/05/2019
Date of order
01/05/2019
01/05/2019
When ordering everything was quick and easy
4.00
Good

glowing-embers.co.uk replies: 02/05/2019
Thank you for your comments, we are so glad you are pleased with the service. We look forward to seeing you again soon!

Date of publication
29/04/2019
Date of order
29/04/2019
29/04/2019
Excellent . Good quality product which arrived promptly and very well packaged.
5.00
Excellent

Date of publication
29/04/2019
Date of order
29/04/2019
29/04/2019
Excellent product - high quality that fits our chimnea like a glove
5.00
Excellent

Date of publication
25/04/2019
Date of order
25/04/2019
25/04/2019
Fast and reliable service.
5.00
Excellent

Date of publication
24/04/2019
Date of order
22/04/2019
24/04/2019
Excellent product. Fast dispatch and good comms.
5.00
Excellent

Date of publication
23/04/2019
Date of order
23/04/2019
23/04/2019
Wonderful the cover was perfect delivered the next day at a great price
5.00
Excellent

Date of publication
22/04/2019
Date of order
22/04/2019
22/04/2019
exactly what I needed. Great quality and prompt service & delivery
5.00
Excellent

Date of publication
22/04/2019
Date of order
22/04/2019
22/04/2019
Excellent product. Fast dispatch and good comms.
5.00
Excellent

Date of publication
18/04/2019
Date of order
18/04/2019
18/04/2019
Bracket to short, have to modify rafters to fit or lengthen bracket to fit
4.67
Excellent

glowing-embers.co.uk replies: 23/04/2019
Thank you for your comments! You would have been more than welcome to return the bracket for a refund and we would have been delighted to find a more suitable alternative for you. We hope to welcome you back again soon!

Date of publication
18/04/2019
Date of order
18/04/2019
18/04/2019
Excellent product, thoughtfully wrapped.
5.00
Excellent

Date of publication
17/04/2019
Date of order
17/04/2019
17/04/2019
This is fantastic value for money and looks lovely next to my pond whether or not it deters the local heron remains to be seen, but it nonetheless looks very nice
5.00
Excellent

Date of publication
15/04/2019
Date of order
15/04/2019
15/04/2019
As I'd expect service to be, although most companies fail on this front.
Very happy, thank you
5.00
Excellent

Date of publication
12/04/2019
Date of order
12/04/2019
12/04/2019
Straightforward - Easy to use the online shop. Delivery as promised. Good packaging.
5.00
Excellent

Date of publication
10/04/2019
Date of order
10/04/2019
10/04/2019
ordered stove glass, had to be cut to size, not a problem for glowing embers,
polite customer service and glass arrived the very next day.
5.00
Excellent

Date of publication
09/04/2019
Date of order
09/04/2019
09/04/2019
Excellent service my piece of glass cut to size arrived in two days
4.67
Excellent

glowing-embers.co.uk replies: 10/04/2019
Thank you ever so much for your feedback, we are so pleased you are happy with your Glass and the service. We hope to have you back again soon

Date of publication
09/04/2019
Date of order
05/04/2019
09/04/2019
Quality product at a great price.
Looks stunning in the wall.
5.00
Excellent

Date of publication
04/04/2019
Date of order
02/04/2019
04/04/2019
Excellent product looks and fits to the T. Giving my log burner the look and effect I wanted ...Cheers
5.00
Excellent

Date of publication
04/04/2019
Date of order
04/04/2019
04/04/2019
SO far my dealings with your company has been excellent.
5.00
Excellent

Date of publication
03/04/2019
Date of order
03/04/2019
03/04/2019
The goods were spot on.
Customer service was excellent at sorting out a delivery problem which was caused by Parcel Force. Professional, courteous and prompt service from glowingembers, thank you.
4.33
Good

glowing-embers.co.uk replies: 04/04/2019
Thank you so much for your kind comments. Whilst we are so glad we were able to resolve the delivery issue quickly, we are so sorry for any inconvenience caused by the courier. Rest assured we are still addressing this as a matter of importance, since your contact. We hope to welcome you back to us soon

Date of publication
01/04/2019
Date of order
01/04/2019
01/04/2019
Ordered a wood burner via E-bay.Staff advised me on flues and answered other questions I had.Burner was delivered 2 days later on pallet.well wrapped and undamaged.Sorted company.
5.00
Excellent

glowing-embers.co.uk replies: 02/04/2019
Thank you for your kind words, I'm afraid Glowing Embers are not on eBay, but thanks anyway!

Date of publication
01/04/2019
Date of order
01/04/2019
01/04/2019
First delivery included fireclay which was wrong colour and at the end of its shelf life, but Glowing Embers responded to my email within an hour and the replacement arrived a day later. Hence the excellent Customer Service score.
4.33
Good

glowing-embers.co.uk replies: 02/04/2019
Thank you for your kind feedback. We are so sorry for our oversight but thank you greatly for allowing us to put this right swiftly, it was our absolute pleasure to do so. We hope to welcome you back to us soon!

Date of publication
01/04/2019
Date of order
01/04/2019
01/04/2019
The process of ordering was straight forward; the choice was excellent; delivery was prompt and the price was extremely competitive - so much so that we have ordered a second multi fuel stove for another room.
5.00
Excellent

Date of publication
30/03/2019
Date of order
30/03/2019
30/03/2019
The package arrived on time as promised , the chimney caps were well made and easy to fit.
5.00
Excellent

Date of publication
28/03/2019
Date of order
28/03/2019
28/03/2019
Just what I needed and cut to the millimetre. Very fast delivery and easy fit
5.00
Excellent

glowing-embers.co.uk customer reviews

glowing-embers.co.uk

glowing-embers.co.uk was certified by Trusted Shops on 11/12/2012.

Contact
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
enquiries@glowing-embers.co.uk
glowing-embers.co.uk
Owner
Volsom LTD
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorized representative
Richard Fewings
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with glowing-embers.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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