Certificate for glowing-embers.co.uk

No. XEF53BB7A844A1ACD3F72D97ECE0604C2
 

Approved on
11/12/2012
Valid until
10/12/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for glowing-embers.co.uk



Excellent

4.75/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 266 Trusted Shops reviews collected in the last 12 months.
In total, glowing-embers.co.uk has already collected 519 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/03/2019
Date of order
16/03/2019
16/03/2019
Goods arrived promptly and were perfect for the job in hand.
5.00
Excellent

Date of publication
14/03/2019
Date of order
14/03/2019
14/03/2019
Great prices, fast delivery and product easy to fit. I can still hear the wind through the chimney breast so it is obviously still well ventilated
5.00
Excellent

Date of publication
12/03/2019
Date of order
12/03/2019
12/03/2019
Many thanks again, for giving great fast service. I had repairs completed within a day of them happening. Your 24 hours service arrived the next day, early morning. Very happy with the product, and the price.
5.00
Excellent

Date of publication
09/03/2019
Date of order
09/03/2019
09/03/2019
I would have no problem recommending this company. Excellent service and product.
5.00
Excellent

Date of publication
08/03/2019
Date of order
08/03/2019
08/03/2019
Best value flue supplier I could find.
Wrong item came in order but phone call went straight through to someone who sorted it out and was very pleasant to deal with.
4.67
Excellent

glowing-embers.co.uk replies: 11/03/2019
We are so sorry for the oversight on our part but thank you for allowing to put it right swiftly. It was a pleasure speaking with you. Thank you for the wonderful feedback!

Date of publication
08/03/2019
Date of order
08/03/2019
08/03/2019
Thank goodness I went for this Company: I needed a new glass for my fire and it was so easy to do. I knew the cost immediately once I gave the measurements: the glass was delivered very quickly and we are happy; Thank you,
5.00
Excellent

Date of publication
07/03/2019
Date of order
07/03/2019
07/03/2019
Very easy to order, delivered next day as promised, items were great quantity and easy to fit. Couldn’t ask for more
5.00
Excellent

Date of publication
06/03/2019
Date of order
06/03/2019
06/03/2019
Hi I haven’t received my item ,thanks
1.00
Very Poor

glowing-embers.co.uk replies: 11/03/2019
We are so sorry your order did not arrive on time with our courier. We have arranged for a replacement to be sent and I am delighted to say this was delivered the next day for you. Once again, we are ever so sorry for any inconvenience caused by our courier.

Date of publication
05/03/2019
Date of order
05/03/2019
05/03/2019
Needed stove paint for Morso Squirrel. After checking many sites I found glowing embers very competitively priced with good reviews. Ordered items and delivery was very quick I received the items 2 days after placing the order. I would not hesitate to order from glowing embers again
5.00
Excellent

Date of publication
01/03/2019
Date of order
01/03/2019
01/03/2019
fab job all round product so much cheaper than at B&Q by £10.00
packaging was amazing so no damage arrived very quickly by courier
service cannot be faulted job well done
5.00
Excellent

Date of publication
28/02/2019
Date of order
28/02/2019
28/02/2019
All good can't say more.
5.00
Excellent

Date of publication
28/02/2019
Date of order
28/02/2019
28/02/2019
The items which I ordered were delivered promptly, and I am very pleased with the positive effect the Stovax product has had on our flue - I need rods to go with the flue brush, but I am sure that will work well too.
5.00
Excellent

Date of publication
27/02/2019
Date of order
27/02/2019
27/02/2019
Great service, fast delivery, and the fire bricks for like a dream.
Thanks glowing embers
5.00
Excellent

Date of publication
27/02/2019
Date of order
27/02/2019
27/02/2019
Good piece of wall art, fast delivery.
5.00
Excellent

Date of publication
26/02/2019
Date of order
26/02/2019
26/02/2019
whilst ultimately you couldn't supply the item because it is not available at the moment you handled my enquiries well and were helpful throughout.
5.00
Excellent

Date of publication
26/02/2019
Date of order
26/02/2019
26/02/2019
Absolutely fabulous - exactly as described - great service - great quality of product
5.00
Excellent

Date of publication
22/02/2019
Date of order
20/02/2019
22/02/2019
Great customer service, although I received no email telling me when the stove would be delivered and I came home from work to find the stove and liner kit on my drive way which could have been rained on or stolen. Fire looks and works perfect.
4.33
Good

glowing-embers.co.uk replies: 25/02/2019
Thank you Stephen for your kind feedback, we are thrilled that you love the Rosa in your home! We are very sorry this was left without permission in this location, we will address this with our courier now. We would have been delighted to arrange a date of delivery with you, however I can see you ordered this on a Standard shipping, not Named Day, this is will be the reason. Enjoy your Stove!

Date of publication
22/02/2019
Date of order
22/02/2019
22/02/2019
Easy to order, fast delivery and glass was the exact size I ordered. Very happy with the service and would use again
4.67
Excellent

glowing-embers.co.uk replies: 25/02/2019
Thank you for your kind feedback, we are so pleased to hear you are delighted with everything. We hope you can see your fire beautifully now with your new Glass!

Date of publication
21/02/2019
Date of order
21/02/2019
21/02/2019
Glass arrived yesterday (late) and today I’m asked to review it. O.K. it’s probably quite good but it’s heatproof glass for goodness sake Ask me in 12 months and I’ll know. All I can say is I can see through it and it’s the right size.
2.33
Poor

glowing-embers.co.uk replies: 25/02/2019
Thank you, Michael for your feedback. We are sorry you felt our request for feedback was sent to you too promptly, you did not have to leave this if you felt this way!?

Date of publication
19/02/2019
Date of order
19/02/2019
19/02/2019
Excellent delivery service, the metal art lizard is as pictured and will look great on my newly painted fence as a feature of my outdoor seating area.
5.00
Excellent

Date of publication
17/02/2019
Date of order
17/02/2019
17/02/2019
Fast efficient service. Goods as described.
5.00
Excellent

Date of publication
16/02/2019
Date of order
16/02/2019
16/02/2019
Excellent service, well packaged , very pleased
5.00
Excellent

Date of publication
15/02/2019
Date of order
15/02/2019
15/02/2019
Fabulous company, had everything I needed but I forgot a couple of bits so ordered again.

Highly recommend this company quick delivery and no damage.
5.00
Excellent

Date of publication
15/02/2019
Date of order
15/02/2019
15/02/2019
Excellent service for product that was considerably cheaper than competitors. Slight problem with arrival of template but work was then speedily carried out and delivered. Highly recommended.
5.00
Excellent

Date of publication
13/02/2019
Date of order
13/02/2019
13/02/2019
Perfect all round
5.00
Excellent

Date of publication
13/02/2019
Date of order
13/02/2019
13/02/2019
excellent value for money - fits snugly on to La Hacienda fire pit
4.00
Good

glowing-embers.co.uk replies: 25/02/2019
Thank you for your feedback, Teresa. We are so pleased you are pleased with the product and our service. Enjoy your Fire Pit in the upcoming warmer evenings. We hope to deal with you again in the near future!

Date of publication
13/02/2019
Date of order
12/02/2019
13/02/2019
Phoned to confirm size of fire pit cover and the lady who dealt with me went to warehouse to check what would be the better size and phoned back with the answer. First class service.
5.00
Excellent

Date of publication
13/02/2019
Date of order
13/02/2019
13/02/2019
Very good service and helpful advice. I shall definately be back
5.00
Excellent

Date of publication
12/02/2019
Date of order
12/02/2019
12/02/2019
Excellent service fast delivery. It came day after ordering.
Very pleased.
5.00
Excellent

Date of publication
12/02/2019
Date of order
12/02/2019
12/02/2019
Think the price pay for delivery it should at least be delivered to inside your home not on the front street for anyone to take
2.33
Poor

glowing-embers.co.uk replies: 15/02/2019
All stove and large palletised deliveries are offered on a curb-side delivery service only and all information pertaining to this is included in our 'shipping & returns' information page.

Date of publication
11/02/2019
Date of order
11/02/2019
11/02/2019
Great help from the start and packaged well so arrivied in one piece. Saturday delivery would have been useful but not a showstopper, whatever you need for your log burner contact these guys. many thanks
5.00
Excellent

Date of publication
11/02/2019
Date of order
11/02/2019
11/02/2019
Just what I wanted.
5.00
Excellent

Date of publication
10/02/2019
Date of order
10/02/2019
10/02/2019
Easy ordering process. Delivery made very speedily and well packaged.
Used product and met expectations. Would recommend.
Did not have any cause to contact company so cannot comment on customer service.
5.00
Excellent

Date of publication
09/02/2019
Date of order
09/02/2019
09/02/2019
Really fast delivery
5.00
Excellent

Date of publication
09/02/2019
Date of order
09/02/2019
09/02/2019
My initial telephone call was handled with courtesy and efficiency. The goods were correctly delivered and on time.Well done

I am retired from business for many years but if I may comment, you should
ensure that your name is more prominent on all paperwork.
5.00
Excellent

Date of publication
07/02/2019
Date of order
07/02/2019
07/02/2019
Everything as expected, well packed and delivered quicker than expected.
5.00
Excellent

Date of publication
06/02/2019
Date of order
06/02/2019
06/02/2019
The made-to-measure vermiculite fire brick has arrived within 24 hours after placing the order and fits perfectly in the stove. I am well impressed with the product, care and speed of delivery, great customer service
5.00
Excellent

Date of publication
06/02/2019
Date of order
05/02/2019
06/02/2019
Can't fault the service or the product and a great deal less expensive than buying at fire place shops....will definitely purchase again. Thankyou
5.00
Excellent

Date of publication
04/02/2019
Date of order
04/02/2019
04/02/2019
Works well quick delivery.
5.00
Excellent

Date of publication
03/02/2019
Date of order
03/02/2019
03/02/2019
gloves very good but rather large could do with being a little smaller
3.67
Good

glowing-embers.co.uk replies: 04/02/2019
Hello. Thank you for leaving your feedback regarding your order with us. I have checked our records, this was for a Rope Adhesive? These do not come with gloves so we trust this is not for this purchase! Thanks anyway!

glowing-embers.co.uk customer reviews

glowing-embers.co.uk

glowing-embers.co.uk was certified by Trusted Shops on 11/12/2012.

Contact
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
enquiries@glowing-embers.co.uk
glowing-embers.co.uk
Owner
Volsom LTD
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorized representative
Richard Fewings
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with glowing-embers.co.uk in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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