Reviews for glowing-embers.co.uk
4.66/5.00
Excellent
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glowing-embers.co.ukReviews
: 1,590ExcellentCertified
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glowing-embers.co.uk- Logo - reviews
Contact
Volsom LTD
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorised representative
Richard Fewings
the most relevant positive review
2021-06-14T13:28:45Z 5 months ago
I'm glad I found this website. After many hours searching for stove items , I came across Glowing Embers. It had everything I needed, firebricks cut to size, stove rope and even heat proof screed. I rang to ask several questions about my items and the lady I spoke to was very courteous, knowledgeable and friendly. I shall certainly be using them again. Delivery took about 4/5 days, perfect for me.
the most relevant critical review
2021-01-24T19:44:49Z 9 months ago
Hi, I tried twice to order my stove online using the interest free finance, both times the order was unsuccessful. I called the support team. They told me to place the order again and it will go through to the finance page, it didn’t. I was told the finance company would call me for the first payment, they didn’t.
Pity, price was good. You’ve failed at the easiest part taking my money, sorry :(
glowing-embers.co.uk- Logo - reviews
Answer by glowing-embers.co.uk
9 months ago
So sorry to hear of your experience when trying to place an order using our interest free finance. If a customer ever experiences an issue with an application, we would succesfully process this for you and manually supply all the documentation you need to sign. I can see we called you and left a voicemail but sadly, have not heard back.
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-06-14T13:28:45Z 5 months ago
I'm glad I found this website. After many hours searching for stove items , I came across Glowing Embers. It had everything I needed, firebricks cut to size, stove rope and even heat proof screed. I rang to ask several questions about my items and the lady I spoke to was very courteous, knowledgeable and friendly. I shall certainly be using them again. Delivery took about 4/5 days, perfect for me.
2021-01-24T19:44:49Z 9 months ago
Hi, I tried twice to order my stove online using the interest free finance, both times the order was unsuccessful. I called the support team. They told me to place the order again and it will go through to the finance page, it didn’t. I was told the finance company would call me for the first payment, they didn’t.
Pity, price was good. You’ve failed at the easiest part taking my money, sorry :(
glowing-embers.co.uk- Logo - reviews
Answer by glowing-embers.co.uk
9 months ago
So sorry to hear of your experience when trying to place an order using our interest free finance. If a customer ever experiences an issue with an application, we would succesfully process this for you and manually supply all the documentation you need to sign. I can see we called you and left a voicemail but sadly, have not heard back.
What other customers say about their experience with glowing-embers.co.uk
2021-10-20T10:17:08Z 5 days ago
Ordered some 'cut to size' vermiculite for my log burner. I had to shape a few angles here and there but minimal waste and overall very hapy with the outcome. The item was soundly packaged and nothing was broken. When I need to replace again, I'll be back for more! The price was very reasonable too. Much cheaper than buying the actual set of bricks which would have been around £40-£50 more.
Verified review|
2021-10-08T09:34:15Z 17 days ago
Great company! They were very helpful, and obviously expert in their field, when I phoned for some guidance about choosing the correct flue lining to stove-pipe adaptor. All the equipment supplied is top quality, all sent very quickly, very well packed and protected, and the best prices for all the parts! I'm incredibly pleased with everything.
Verified review|
2021-10-22T16:51:47Z 3 days ago
Hi
I am returning a stove pipe as the upper diameter does not fit my flue.
This is in no part due to glowing ember - different stove manufacturers have slightly different size and unluckily this one does not match.
Delivery and customer service for the return was prompt and straightforward.
Thanks
Rob
Verified review|
2021-10-11T09:17:57Z 14 days ago
The stove looks great, but it’s hard to judge until it’s lite which will be awhile.
The delivery was to our front door, BUT WE HAD NO IDEA IT WAS COMING! And weren’t in at the time! Luckily I had dropped into site and noticed it before a weekend of very bad weather.
Verified review|
2021-10-10T16:26:50Z 15 days ago
Goods excellent delivery packaged very well but not notified when arriving was left on driveway in front of window where my daughter found it early afternoon from work - we were away on holiday- we were fortunate it was still there and it was a dry day
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2021-10-19T11:13:00Z 6 days ago
Excellent products, all fitted up perfectly, easy and simple. Postage was super fast, and most importantly cheap, I was quoted 4x the postage cost from a rival company prior to placing my order. Can’t recommend enough! Well done!
Verified review|
2021-10-01T12:56:02Z 24 days ago
Goods were excellent. Have used this type of product before and did expect
heat resistant tape for for ends of the rope but found that this was not at all necessary. Perfect for the job.
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2021-10-05T16:24:22Z 20 days ago
Top notch well made goods and an excellent service all round . The next day delivery service was also great , I would have no hesitation using Glowing Embers again !
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2021-09-29T11:32:57Z 1 month ago
Great product and quick response from customer service. Wish delivery was a bit quicker hence 4 stars but would use again and recommend Glowing Embers
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2021-10-06T17:47:19Z 19 days ago
Really helpful plenty of options soon sorted. Reasonable price happy with the item soon put to use. Thank you
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2021-10-14T13:35:56Z 11 days ago
Eecellent product
Arived 24 hours after my order was completed
I would use this company again
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2021-10-22T15:52:40Z 3 days ago
Fast, safe delivery, good quality products and excellent service and value
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2021-10-12T13:50:01Z 13 days ago
Good value and glass was delivered much earlier than expected, thank you!
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2021-10-22T21:33:12Z 3 days ago
Recommended by a friend and delighted by the service and quick delivery
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2021-09-29T11:24:13Z 1 month ago
Great products and prices, delivered really fast - many thanks.
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2021-10-24T10:19:44Z Yesterday
Fast service, good quality item, would definitely use again.
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2021-09-27T07:53:07Z 1 month ago
Great price and super-fast delivery - very well packed too.
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2021-10-03T14:41:44Z 22 days ago
Speedy service and cut to the size we needed. Thanks
Verified review|
2021-10-22T19:17:50Z 3 days ago
Very happy with both the order and customer service
Verified review|
2021-10-01T08:41:56Z 24 days ago
Product as described and delivered very quickly.
Verified review|
Reviews for glowing-embers.co.uk
4.66/5.00
Excellent
How is the rating calculated?
Trustmark for glowing-embers.co.uk
Status:
updated on: 25/10/2021
certified since: 11/12/2012
glowing-embers.co.uk is checked and certified according to the Trusted Shops quality criteria
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Details about glowing-embers.co.uk
glowing-embers.co.uk- Logo - reviews
Contact
Volsom LTD
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorised representative
Richard Fewings