glowing-embers.co.ukReviews
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Reviews for glowing-embers.co.uk
4.81/5.00
Excellent
How is the rating calculated?
What other customers say about their experience with glowing-embers.co.uk
I was so happy to receive my order earlier than expected and so meet a birthday deadline. And the decoupage birds are lovely - a good price too.
Excellent
Fantastic service during Corona Virus. Others did not answer phone or email, but this team are set up home working and getting orders out on time.
Perfect! And a really speedy service! Thank you.
Excellent service and received my order very quickly thank you
Excellent service
Rapid delivery
Excellent service and items as expected. Many thanks.
Seemless transaction and delivery, excellent service
Was missing parts, customer services did sort the problem but delayed the install by a few days . Great quality and price though, would definitely use again.
Answer by glowing-embers.co.uk
1 month ago
I am so sorry to hear you didn’t receive the 5” reducing plate in your order, I can see customer services resolved this straight away for you. I am glad you have now received this part, please know we have started an investigation with our courier in regards to this so we can prevent this from happening with future orders.
Great product and service. Unfortunately, you sent me a satin finish item instead of a Matt piece, and as I was desperate to make the repair, I used it. I made it fit, and bolted it to the existing Matt flute, so I hope all goes well. Not sure where the mistake occured: I could not make the website take the order, so I called out in. Perhaps something got lost in the process.
Answer by glowing-embers.co.uk
1 month ago
Thank you ever so much for the positive rating but we are sorry to hear you did not receive the finish of pipe you were expecting and for our part of any potential miscommunication. We hope to welcome you back again soon and please know, if you had not had to use the item immediately, we would have been more than happy to assist in returning the part and providing a more suitable option.
I order items from the site was given a estimated arrival and they arrived on time. Well wrapped as it was glass for my stove that I had ordered cut to size. Absolutely perfect fit and no worries that it would have been broken with how extremely well it was packaged
Failed 2 delivery attempts, first was lost by courier second time was delivered to Northern England when I live in wales. Item took 3 weeks to be delivered even though money was removed from account.
Item came directly from supplier so not entirely Glowing Embers fault but they handled the order so have responsibility. Customer service was average until manager stepped in
Answer by glowing-embers.co.uk
1 month ago
I am so sorry to hear you had these issues with your delivery, I can see in our notes our customer service team worked as quickly as they could to resolve this for you. Please know it is currently being investigated with the manufacturer as this should not have happened to you, I am so sorry for any inconvenience this may have caused you and I am glad to see this has now been resolved.
Arrived earlier than expected, east to fit once I had the right tools
Will be using Glowing Embers for all my needs from now
Excellent service..nice product
On placing order in person at showroom we were told lead time would be 10-14 days which we accepted. Next day we received a phone call to say delivery would be following day. Amazing. Only down side was driver was supposed to phone or text 1hr before but this did not happen. Apart from this congratulations to all concerned will definitely reccomend.
Answer by glowing-embers.co.uk
1 month ago
Despite the slight issue with the lack of contact from the courier driver, thank you ever so much for the glowing review. And although beyond our control, we do request drivers contact our customers and so we are sorry this did not happen on this occassion and we are looking into the matter.
everything was fine with delivery and quality.
First class plus 10 customer service, excellent quality products at a decent price,
always feel totally confident when I order from GLOWING EMBERS.
Tony, verified customer
Answer by glowing-embers.co.uk
6 days ago
Thank you Tony for your glowing review!
great service, thanks
Glowing Embers themselves were very easy to deal with and they dispatched my order promptly. They were let down by Royal Mail who left the delivery in my shed without bothering to put a card through the door to let me know.
Answer by glowing-embers.co.uk
2 months ago
I am so sorry Royal Mail didn’t leave you a calling card, this shouldn’t have happened. Please know I have raised this with our Royal Mail account manager to try and prevent this from happening again. I am however glad to hear you did receive your order.
Reviews for glowing-embers.co.uk
4.81/5.00
Excellent
How is the rating calculated?
Trustmark for glowing-embers.co.uk
Status:
certified since: 12/11/12
updated on: 4/8/20
glowing-embers.co.uk is checked and certified according to the Trusted Shops quality criteria
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- Clear ordering process
glowing-embers.co.uk is checked and certified according to the Trusted Shops quality criteria
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Details about glowing-embers.co.uk
Contact
Volsom LTD
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorised representative
Richard Fewings