Certificate for glowing-embers.co.uk

No. XEF53BB7A844A1ACD3F72D97ECE0604C2
 

Approved on
11/12/2012
Valid until
10/12/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for glowing-embers.co.uk



Excellent

4.78/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 319 Trusted Shops reviews collected in the last 12 months.
In total, glowing-embers.co.uk has already collected 705 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/11/2019
Date of order
17/11/2019
17/11/2019
Ordered new stove and accessories on Sunday afternoon and it was all delivered first thing on Tuesday morning
5.00
Excellent

Date of publication
17/11/2019
Date of order
14/11/2019
17/11/2019
Good product, good value, good service. Thank you
5.00
Excellent

Date of publication
13/11/2019
Date of order
13/11/2019
13/11/2019
Excellent customer service and good quality goods thank you
5.00
Excellent

Date of publication
13/11/2019
Date of order
13/11/2019
13/11/2019
Easy to navigate website with all the help I needed, prompt delivery and good quality products, which are working well
5.00
Excellent

Date of publication
11/11/2019
Date of order
11/11/2019
11/11/2019
Very easy company to deal with. We had to alter the delivery date but this was managed with no fuss. Great stove - Dovre 760 WD - absolutely delighted.
4.67
Excellent

glowing-embers.co.uk replies: 12/11/2019
Thank you so much for your lovely comments, we are so pleased to be of service. All the best with your installation!

Date of publication
09/11/2019
Date of order
09/11/2019
09/11/2019
Ordered new glass on Saturday arrived on the Tuesday. Fits like glove.
5.00
Excellent

Date of publication
09/11/2019
Date of order
09/11/2019
09/11/2019
Arrived quickly and is what I wanted. Very convenient to be able to order small quantities.
5.00
Excellent

Date of publication
07/11/2019
Date of order
06/11/2019
07/11/2019
Unfortunately the dimensions for the firebrick were incorrect .
This was unfortunate however what really impressed me was the handling of my problem.Enya speedily arranged express delivery of the replacement,was most apologetic and pleasant to deal with.
4.67
Excellent

glowing-embers.co.uk replies: 11/11/2019
Thank you for your kind feedback. We really are so sorry to you for the error on our part but we and Enya are so glad we could resolve this swiftly. We do hope to welcome you back to us again in the future.

Date of publication
06/11/2019
Date of order
06/11/2019
06/11/2019
Good price, quick accurate delivery, well packed with no damage, good quality products. Fire bricks cut to order made life so much easier and cheaper. Will use again.
5.00
Excellent

Date of publication
05/11/2019
Date of order
05/11/2019
05/11/2019
First rate items, cut to exact size.
5.00
Excellent

Date of publication
05/11/2019
Date of order
05/11/2019
05/11/2019
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5.00
Excellent

Date of publication
05/11/2019
Date of order
04/11/2019
05/11/2019
The stainless steel flue elbow you sld me is of good quality
4.33
Good

glowing-embers.co.uk replies: 11/11/2019
Thank you for your lovely comment, we are so pleased you are happy with the quality of the product!

Date of publication
05/11/2019
Date of order
05/11/2019
05/11/2019
Easy to use website , delivery very prompt
4.33
Good

glowing-embers.co.uk replies: 11/11/2019
Hello. Thank you for your comments, we are so pleased you are happy with everything. We hope to welcome you back to us again soon.

Date of publication
04/11/2019
Date of order
04/11/2019
04/11/2019
Lost a flue joining clamp when moving my log burner to fit a new floor. Got one here same make fit perfect good price fast delivery spot on.
5.00
Excellent

Date of publication
03/11/2019
Date of order
03/11/2019
03/11/2019
Very quick delivery service and correct product supplied. Would use again.
5.00
Excellent

Date of publication
31/10/2019
Date of order
31/10/2019
31/10/2019
The website was easy and reliable to navigate, and to order exactly what I wanted. I was able to pay simply and easily, and to select the delivery option that suited me. The goods arrived as expected, were well packaged and correctly labelled. The items were as I anticipated, and within half an hour of arriving, my stove was back in operation, with heating and hot water available to me.
5.00
Excellent

glowing-embers.co.uk replies: 01/11/2019
Thank you so much for your wonderful feedback, Phil. We hope to welcome you back to us again soon

Date of publication
31/10/2019
Date of order
31/10/2019
31/10/2019
easy to navigate the website and the order arrived as expected. Would be happy to use again
4.67
Excellent

glowing-embers.co.uk replies: 01/11/2019
We are so pleased you are happy with everything. If there is anything else we can do for you. We look forward to working with you again soon.

Date of publication
31/10/2019
Date of order
31/10/2019
31/10/2019
Difficult to discharge in a slow careful way.Setts so hard that excess requires coarse sandpaper to remove which destroys surrounding paintwork.Several areas needed topping up ,sanding and 5 layers of paint to look presentable.
3.33
Fair

glowing-embers.co.uk replies: 01/11/2019
We are so sorry to hear of the difficulty you have faced with your product, we will do all we can to put this right for you. A member of our Customer Service Team will be in contact with you shortly to resolve this matter.

Date of publication
30/10/2019
Date of order
30/10/2019
30/10/2019
Perfect service
5.00
Excellent

Date of publication
30/10/2019
Date of order
30/10/2019
30/10/2019
Very happy with my purchase and fast delivery, the adapter fitted perfectly, I can highly recommend.
The cheapest price I found on line for this a quality product.
5.00
Excellent

Date of publication
29/10/2019
Date of order
29/10/2019
29/10/2019
Fast and very efficient service
5.00
Excellent

Date of publication
29/10/2019
Date of order
29/10/2019
29/10/2019
Items delivered on time as always, with email alerts. can order from this company with no worries or hassle. You can order online or over the phone no probs, and items for sale are VERY competitive .
Above all piece of mind when you place your order with GLOWING EMBERS, cannot fault in any way.
Tony,
verified customer.
5.00
Excellent

Date of publication
28/10/2019
Date of order
25/10/2019
28/10/2019
Ordered black corner valves for next day delivery. Should have got them on Monday ( ordered Friday). Arrived Tuesday.
Got chrome ones instead of anthracite ordered
1.50
Poor

glowing-embers.co.uk replies: 28/10/2019
We cannot apologise enough to you for this experience. A member of our Customer Service Team will be in touch with you very soon, without fail to resolve this matter with you.

Date of publication
27/10/2019
Date of order
27/10/2019
27/10/2019
Excellent service
5.00
Excellent

Date of publication
25/10/2019
Date of order
25/10/2019
25/10/2019
Couldn’t be more pleased. Super fast delivery and excellent product. Will definitely use this company for future orders.
5.00
Excellent

Date of publication
24/10/2019
Date of order
21/10/2019
24/10/2019
Some of the flues had been damage. Hard to say if this was done in transit or before it had left the store. But was still useable
3.33
Fair

glowing-embers.co.uk replies: 28/10/2019
Thank you for your comments. We are really sorry to hear of this damage, we pride ourselves on the quality and care taken with our products and trust this has, sadly happened in transit. Please do not hesitate to speak to our Customer Service Team and we will be delighted to make this right for you.

Date of publication
24/10/2019
Date of order
23/10/2019
24/10/2019
fast efficient service, great communication, product as described Thank you
5.00
Excellent

Date of publication
23/10/2019
Date of order
23/10/2019
23/10/2019
Easy to use website, deliverd when promised, looks a decent part. Happy customer
5.00
Excellent

Date of publication
23/10/2019
Date of order
23/10/2019
23/10/2019
Quick Delivery of Glass Panels.
Good service
5.00
Excellent

Date of publication
23/10/2019
Date of order
23/10/2019
23/10/2019
Good clear website, easy to order. Very good service and delivery. Well packed and really pleased with the product which is now installed and up and running. Would recommend glowing embers as a company to deal with.
5.00
Excellent

Date of publication
23/10/2019
Date of order
23/10/2019
23/10/2019
Perfect service.
5.00
Excellent

Date of publication
21/10/2019
Date of order
20/10/2019
21/10/2019
Great service. Everything we need, very quick and very well packaged
5.00
Excellent

Date of publication
21/10/2019
Date of order
21/10/2019
21/10/2019
Had to cancel order after being advised item was not in stock after originally being told it was. Had to then wait 3 days for credit, before I could order somewhere else.
1.00
Very Poor

glowing-embers.co.uk replies: 22/10/2019
We are so sorry for any inconvenience caused to you, this was far from our intention to do so. Whilst this was available when you placed the order with us, it is with deep regret that the manufacturer then confirmed there were no more available due to popular demand. We actioned the full refund on the same day the order was cancelled, at your request but we do apologise for any delay.

Date of publication
21/10/2019
Date of order
21/10/2019
21/10/2019
very good service all round
5.00
Excellent

Date of publication
21/10/2019
Date of order
21/10/2019
21/10/2019
Very good service. Thanks.
5.00
Excellent

Date of publication
21/10/2019
Date of order
21/10/2019
21/10/2019
All good thanks very much
5.00
Excellent

Date of publication
21/10/2019
Date of order
21/10/2019
21/10/2019
Service and response was excellent only slight down mark was I thought the glass edge could have been finished a little better.
Thank you.
4.67
Excellent

Date of publication
20/10/2019
Date of order
18/10/2019
20/10/2019
Good quality item arrived as advised.
4.67
Excellent

glowing-embers.co.uk replies: 21/10/2019
Thank you so much for your lovely feedback. We hope to welcome you back to us again soon!

Date of publication
20/10/2019
Date of order
20/10/2019
20/10/2019
items arrived as stated
5.00
Excellent

Date of publication
20/10/2019
Date of order
20/10/2019
20/10/2019
Very polite customer service, was very pleased with the product I ordered and turned up the next day.
Thank you
5.00
Excellent

glowing-embers.co.uk customer reviews

glowing-embers.co.uk

glowing-embers.co.uk was certified by Trusted Shops on 11/12/2012.

Contact
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
enquiries@glowing-embers.co.uk
glowing-embers.co.uk
Owner
Volsom LTD
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorized representative
Richard Fewings
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with glowing-embers.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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