glowing-embers.co.ukReviews

I am so sorry to hear you didn’t receive the 5” reducing plate in your order, I can see customer services resolved this straight away for you. I am glad you have now received this part, please know we have started an investigation with our courier in regards to this so we can prevent this from happening with future orders.

Thank you ever so much for the positive rating but we are sorry to hear you did not receive the finish of pipe you were expecting and for our part of any potential miscommunication. We hope to welcome you back again soon and please know, if you had not had to use the item immediately, we would have been more than happy to assist in returning the part and providing a more suitable option.

I am so sorry to hear you had these issues with your delivery, I can see in our notes our customer service team worked as quickly as they could to resolve this for you. Please know it is currently being investigated with the manufacturer as this should not have happened to you, I am so sorry for any inconvenience this may have caused you and I am glad to see this has now been resolved.

Despite the slight issue with the lack of contact from the courier driver, thank you ever so much for the glowing review. And although beyond our control, we do request drivers contact our customers and so we are sorry this did not happen on this occassion and we are looking into the matter.

I am so sorry Royal Mail didn’t leave you a calling card, this shouldn’t have happened. Please know I have raised this with our Royal Mail account manager to try and prevent this from happening again. I am however glad to hear you did receive your order.

Thank you for your feedback and I am so sorry to hear you were unhappy with the sealants ordered. If notified of its intended use, we could have advised further on the suitability of this item for your requirements, but all technical data is provided online stating that this product is not to be used where direct contact to flames occurs.