Certificate for glowing-embers.co.uk

No. XEF53BB7A844A1ACD3F72D97ECE0604C2
 

Approved on
11/12/2012
Valid until
10/12/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for glowing-embers.co.uk



Excellent

4.83/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 132 Trusted Shops reviews collected in the last 12 months.
In total, glowing-embers.co.uk has already collected 383 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
13/11/2018
Date of order
13/11/2018
13/11/2018
It's exactly what I needed,quick post well packed.
Thsnks
5.00
Excellent

Date of publication
13/11/2018
Date of order
13/11/2018
13/11/2018
Absolutely love these Wooden Animals. Have been looking around for xmas present and was unsure about buying on-line. However these have far exceeded my expectations, there are bigger than they look in the photos and the quality is superb. Will definitely be buying again, my sister is going to be thrilled.
5.00
Excellent

Date of publication
12/11/2018
Date of order
10/11/2018
12/11/2018
Good price, delivered on time and what I needed. Would use again.
5.00
Excellent

Date of publication
10/11/2018
Date of order
10/11/2018
10/11/2018
Good delivery time and very reasonably priced.
4.67
Excellent

Date of publication
10/11/2018
Date of order
10/11/2018
10/11/2018
Would have liked a time slot for delivery
4.33
Good

Date of publication
08/11/2018
Date of order
08/11/2018
08/11/2018
Easy ordering and quick delivery.
I would recommend this site.
5.00
Excellent

Date of publication
08/11/2018
Date of order
08/11/2018
08/11/2018
The quality of the lining and the cowl itself was of very good quality I thought. The delivery was next day and not an extra. Hopefully the liner will last many years - no more 'crap wood' though
5.00
Excellent

Date of publication
07/11/2018
Date of order
07/11/2018
07/11/2018
Flue parts look good quality and packed well. Had an issue with the next day delivery as courier had been changed without my knowledge and I missed it but customer service sorted it out for the Saturday but they didn’t turn up. This wasn’t Glowing Embers fault and they done there best to resolve it. I will still order again to complete the rest of my twin wall flue.
4.00
Good

Date of publication
07/11/2018
Date of order
07/11/2018
07/11/2018
Very satisfied with the product also the service.I would not hesitate to get anything i might in the future.
5.00
Excellent

Date of publication
06/11/2018
Date of order
06/11/2018
06/11/2018
Replacement glass for woodburner
Easy just put the size in and it calculates the price.
Product was spot on definatley use glowing embers again.
5.00
Excellent

Date of publication
05/11/2018
Date of order
05/11/2018
05/11/2018
Cant fault it - order perfectly executed. Great value for money and perfect fitting firebricks.
5.00
Excellent

Date of publication
02/11/2018
Date of order
02/11/2018
02/11/2018
Fantastic item, very lifelike and definitely worth the price. Packaged well and speedy delivery.
5.00
Excellent

Date of publication
01/11/2018
Date of order
31/10/2018
01/11/2018
Excellent delivery time
5.00
Excellent

Date of publication
01/11/2018
Date of order
01/11/2018
01/11/2018
I was told 5 working days delivery there in 3 service very good indeed
5.00
Excellent

Date of publication
01/11/2018
Date of order
01/11/2018
01/11/2018
Product delivered within 2 days. Stovepipe thermostat works perfectly and has immediately demonstrated that the stove doesn't need to be burning as hot as I've previously had it.
5.00
Excellent

Date of publication
01/11/2018
Date of order
01/11/2018
01/11/2018
The forks look as though they will be good quality, haven't used yet as it's October. Well packaged and delivered promptly. Good value for money
4.67
Excellent

Date of publication
31/10/2018
Date of order
31/10/2018
31/10/2018
Very helpful from the point of order to delivery. Two items omitted due to a computer glitch were immediately dispatched and arrived the next day, a Saturday.
5.00
Excellent

Date of publication
31/10/2018
Date of order
31/10/2018
31/10/2018
I received the stove and materials yesterday after ordering on Friday. The stove was installed and running yesterday. I just thought I would say how impressed I am with your telephone support, delivery and stove.
5.00
Excellent

Date of publication
31/10/2018
Date of order
31/10/2018
31/10/2018
fantastic service literally ordered one day and it arrived the next
5.00
Excellent

Date of publication
30/10/2018
Date of order
30/10/2018
30/10/2018
Excellent service and terrific value. What more could you require. New stove glass and can see the fire now. Packed well and delivered very promptly.
5.00
Excellent

Date of publication
30/10/2018
Date of order
30/10/2018
30/10/2018
Received next day with thanks
5.00
Excellent

Date of publication
28/10/2018
Date of order
26/10/2018
28/10/2018
Good service all correct
5.00
Excellent

Date of publication
27/10/2018
Date of order
27/10/2018
27/10/2018
Very pleased with both items
5.00
Excellent

Date of publication
27/10/2018
Date of order
27/10/2018
27/10/2018
The glass was delivered well before expected, all of which were individually packaged for safety. Very good service indeed.
5.00
Excellent

Date of publication
26/10/2018
Date of order
26/10/2018
26/10/2018
We were very happy to get it so quickly and everything was fine. My husband couldn't use the glue for the fire rope for the windows as he was not able to take them off to lay flat but he managed to use some fire resistant mastic.
Regards LL
5.00
Excellent

Date of publication
26/10/2018
Date of order
26/10/2018
26/10/2018
Our Polish, Kratki stove arrived weighing over 400kg arrived uncreated on a pallet with no protection other than a thin sheet of bubble wrap. Unsurprisingly
the glass was cracked. The replacement took nearly 2 months to arrive.
When installation information was requested it arrived in Polish and you were unable to provide English an translation. We expect more with such an expensive stove.
3.00
Fair

glowing-embers.co.uk replies: 27/10/2018
Thank you for your comments and I am so sorry to hear your stove arrived with broken glass and this is of course unacceptable and is being discussed with Kratki. Regrettably, when sourcing a stove directly from a reputable manufacturer overseas, timescales can be slightly longer if requiring replacement or spare parts.

Date of publication
24/10/2018
Date of order
24/10/2018
24/10/2018
The mastic arrived very promptly and was applied the next day. Time will tell if it survives the temperatures but it seems to be very good
5.00
Excellent

Date of publication
24/10/2018
Date of order
24/10/2018
24/10/2018
correct goods sent when they said they would
,thats all I ever ask .
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
The fire rope and glue, which I ordered recently arrived the next day. This is a good service. The rope fitted in the doors to my log burner perfectly. This was no doubt due to the wonderful advice on how to measure the correct size and also the application to the doors.The quality of the rope was superb and fitted perfectly. I am now a happy bunny with watching the fire in my burner.
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
First rate 5 stars
5.00
Excellent

Date of publication
22/10/2018
Date of order
22/10/2018
22/10/2018
Very helpful customer service, talked me through what I needed and even steered me toward cheaper products instead of what I planned to use. Arranged a delivery date and the products turned up, very easy to install and all working perfectly.
5.00
Excellent

Date of publication
22/10/2018
Date of order
20/10/2018
22/10/2018
Good quality and attractive design
5.00
Excellent

Date of publication
21/10/2018
Date of order
21/10/2018
21/10/2018
Excellent service highly recommended
5.00
Excellent

Date of publication
21/10/2018
Date of order
21/10/2018
21/10/2018
Very quick delivery and excellent customer service.
Would highly recommend Glowing Embers
5.00
Excellent

Date of publication
20/10/2018
Date of order
20/10/2018
20/10/2018
Needed replacement glass for our log burner. Email enquiry answered next day. Sent template for bespoke glass. Telephoned to place order. Very knowledgeable and polite sales person who answered all my questions. Order arrived 2 days later and my log burner is now up and running again. Perfect fit Thank you for excellent customer services
5.00
Excellent

Date of publication
20/10/2018
Date of order
20/10/2018
20/10/2018
Excellent value and very quick delivery.
5.00
Excellent

Date of publication
20/10/2018
Date of order
20/10/2018
20/10/2018
Good quality and attractive design
5.00
Excellent

Date of publication
19/10/2018
Date of order
19/10/2018
19/10/2018
Excellent service
5.00
Excellent

Date of publication
19/10/2018
Date of order
19/10/2018
19/10/2018
Found Glowing Embers on the Net and ordered flat adhesive fire rope for my wood burner. The process was easy and the product was exactly what I wanted at a competitive price. Would recommend Glowing Embers and would be my first port of call in future
4.67
Excellent

Date of publication
19/10/2018
Date of order
19/10/2018
19/10/2018
The Heron I ordered was just as described in the online shop and it was delivered in the time frame I was given so I was very pleased with my purchase
5.00
Excellent

glowing-embers.co.uk customer reviews

glowing-embers.co.uk

glowing-embers.co.uk was certified by Trusted Shops on 11/12/2012.

Contact
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
enquiries@glowing-embers.co.uk
glowing-embers.co.uk
Owner
Volsom LTD
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorized representative
Richard Fewings
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with glowing-embers.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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