Certificate for glowing-embers.co.uk
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
11/12/2012
Valid until
10/12/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for glowing-embers.co.uk
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- Delivery
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- Goods
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- Customer service
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Experience with glowing-embers.co.uk
Slight problem with delivery which was resolved after I phoned customer services. The prices however of the products I bought were the best I found online so I was happy with the order. Customer Services were also extremely helpful.
First time purchaser and required lots of info. Got great help and support from staff at Glowing embers. Smooth process from enquiry to delivery.
Products purchased areally of very good quality.
Would recommend Glowing Embers.
Products purchased areally of very good quality.
Would recommend Glowing Embers.
glowing-embers.co.uk replies: 13/07/2017
Thank you ever so much for your kind words and great to hear you are happy with the levels of service received from Glowing Embers. Please do not hesitate to contact the customer services team if we can assist with absolutely anything in the future.
Very quick dispatch and delivery- I had a query about my order so phoned them and the chap on the phone was friendly, knowledgeable and helpful. Excellent prices too compared to local retailers who couldn't get the items in stock anywhere near as fast as Glowing Embers could get them to my door. I really couldn't ask for more
Very good service, speedy delivery and excellent customer service ,more than happy to help with any queries about your order.10out of 10.
Glowing Embers did what they said they would do, when they said they would do it: there can be no better service, surely?
The fire is just what we wanted; simple clean lines. It looks substantial and also quite modern. It is not up and running yet so cannot comment on the actual effectiveness but it looks very good so far.
The service was excellent with helpful friendly staff.
The service was excellent with helpful friendly staff.
glowing-embers.co.uk replies: 09/06/2017
Thank you so much for the 5 star review! Happy to hear you are pleased with your new stove's looks, but please do not hesitate to let us know if we can help with anything further.
Very competitive prices. Never having fitted a flue system before the advice received was prompt and reassuring. Arrived as promised and the system is fitted and works perfectly. Customer service is obviously very important to Glowing Embers. Recommend them to anyone.
Sandy Abel. Scotland
Sandy Abel. Scotland
Would highly recommend this company easy to order and pay , kept update by email along the process , very quick and efficient delivery and well packaged extremely pleased with the high quality woodland animals for my garden I ordered , and at a very competitive price well done glowing embers you got 5 star from me and will definitely use again and recommend to friends and family
Would highly recommend
I bought the Woolly Mammoth 5, the sales team were very knowledgeable and talked me through what stove would best suit my needs and all the parts I would need for install, it arrived exactly when they said and I am extremely happy with it.
All in all, dealing with Glowing Embers has been a quick and hassle free process, I would highly recommend.
I bought the Woolly Mammoth 5, the sales team were very knowledgeable and talked me through what stove would best suit my needs and all the parts I would need for install, it arrived exactly when they said and I am extremely happy with it.
All in all, dealing with Glowing Embers has been a quick and hassle free process, I would highly recommend.
All other companies take note that Glowing Embers are the bench mark for how to run a company.. Great helpful customer service and fantastic advise. Ordered a Henley Druid 5 burner with three free gifts plus a full flue kit on Tuesday at 5.15pm and it arrived on my doorstep on Thursday at midday.. Druid 5 not fitted yet but it looks great and can't wait to get it fired up. Thank you Glowing Embers
1st order very good 2nd order item missing company would not except
mistake would make sure every parcel is video when being opened or being risked called a liar new customers be careful and don't get caught out like I did
Delivery on 2nd order promised in 2 days took 7 after numerous phone calls
M
mistake would make sure every parcel is video when being opened or being risked called a liar new customers be careful and don't get caught out like I did
Delivery on 2nd order promised in 2 days took 7 after numerous phone calls
M
glowing-embers.co.uk replies: 01/11/2016
So sorry to hear your second order with us wasn't as smooth as your first but all orders are double checked prior to despatch. In this particular case you were issued a full refund on the item without question whilst we investigated what occured with the courier.
Thank you delivery was on time everything was perfect will recommend you to friends and family thanks again
Thanks very much for my flues. I've just got around to installing them. Excellent quality and great value for money. Thanks to Diane for all the time you spent advising me, too.
I found dealing with Glowing embers an excellant experience , the website is easy to negotiate , delivery first class , would recommend this company . The after sales also is top class , with emails and phone calls to ensure satisfaction.
glowing-embers.co.uk
glowing-embers.co.uk was certified by Trusted Shops on 11/12/2012.
Contact
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
CM7 3JQ Braintree, Essex
United Kingdom
Tel: 01376 555182
enquiries@glowing-embers.co.uk
glowing-embers.co.uk
Owner
Volsom LTD
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorized representative
Richard Fewings
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with glowing-embers.co.uk in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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Customer reviews