Certificate for glowing-embers.co.uk

No. XEF53BB7A844A1ACD3F72D97ECE0604C2
 

Approved on
11/12/2012
Valid until
10/12/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for glowing-embers.co.uk



Excellent

4.78/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 313 Trusted Shops reviews collected in the last 12 months.
In total, glowing-embers.co.uk has already collected 590 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/07/2019
Date of order
16/07/2019
16/07/2019
GREAT TURN AROUND
5.00
Excellent

Date of publication
14/07/2019
Date of order
14/07/2019
14/07/2019
Quick delivery and product exactly as ordered. Would not hesitate to use again.
5.00
Excellent

Date of publication
13/07/2019
Date of order
13/07/2019
13/07/2019
Needed parts to extend a woodburner flue. Parts arrived quickly and fitted perfectly.
5.00
Excellent

Date of publication
12/07/2019
Date of order
12/07/2019
12/07/2019
All very good
5.00
Excellent

Date of publication
08/07/2019
Date of order
08/07/2019
08/07/2019
Product, two cans of copper BBQ paint arrived 2 days after submitting the order.

Well packaged to avoid damage.

Paint went on really well, single coat to cover existing black paint and surface rust discoloration. Finish is superb and brings added colour and brightness to the garden.

Can't rate customer service, as to this point there's, fortunately been no need to contact them.
5.00
Excellent

Date of publication
03/07/2019
Date of order
03/07/2019
03/07/2019
Not yet fitted, but at first glance looks like I got a Good Buy
Many Thanks
Bob Jones
5.00
Excellent

Date of publication
03/07/2019
Date of order
01/07/2019
03/07/2019
This item was better than expected.
Delivery was very quick and the quality of service was really good too.
Thank you
5.00
Excellent

Date of publication
03/07/2019
Date of order
03/07/2019
03/07/2019
First class service used before
5.00
Excellent

Date of publication
03/07/2019
Date of order
03/07/2019
03/07/2019
Can't fault service - thank you.
5.00
Excellent

Date of publication
30/06/2019
Date of order
30/06/2019
30/06/2019
Ordered a fire pit and lanterns. Needed to amend my order which was no problem. Good service, would use again.
5.00
Excellent

Date of publication
30/06/2019
Date of order
30/06/2019
30/06/2019
Love the modern look and easy to fit
5.00
Excellent

Date of publication
29/06/2019
Date of order
29/06/2019
29/06/2019
Great service
5.00
Excellent

Date of publication
26/06/2019
Date of order
26/06/2019
26/06/2019
excellent quality, good communication
5.00
Excellent

Date of publication
25/06/2019
Date of order
25/06/2019
25/06/2019
The quality of the product purchased was wholly sub-standard.
1.67
Poor

glowing-embers.co.uk replies: 26/06/2019
Thank you for your feedback. We are so sorry to hear of the disappointment caused to you. We will be contacting you now to resolve this straight away.

Date of publication
23/06/2019
Date of order
23/06/2019
23/06/2019
Very quick email to confirm when I would like delivery and pallet delivery came as planned - great product
5.00
Excellent

Date of publication
18/06/2019
Date of order
18/06/2019
18/06/2019
Stacey really helped me today , I’m new to candle making so have lots of questions.. Stacey seems to know everything you need to know about everything candlely .. superb help .. thank you x
5.00
Excellent

Date of publication
16/06/2019
Date of order
16/06/2019
16/06/2019
Always lovely to visit the shop and see Stacey she’s so helpful as I’m new to candle making I do ask a lot of questions and nothing is too much trouble for her
5.00
Excellent

Date of publication
15/06/2019
Date of order
15/06/2019
15/06/2019
Great
5.00
Excellent

Date of publication
14/06/2019
Date of order
14/06/2019
14/06/2019
So lovely scents and quick delivery. Very good communication too. I'm very satisfied. Many thanks.

Je recommande absolument cette boutique. Les fragrances sont un délice, à des prix très raisonnables, la livraison pour la France est très rapide et le service client au top. Merci pour tout
5.00
Excellent

Date of publication
12/06/2019
Date of order
12/06/2019
12/06/2019
I bought the items for my daughter-in-laws birthday....she loved them
5.00
Excellent

Date of publication
11/06/2019
Date of order
11/06/2019
11/06/2019
Great service and product,speedy delivery,will shop here again.
5.00
Excellent

Date of publication
10/06/2019
Date of order
10/06/2019
10/06/2019
Very pleased with the product, the delivery and the price. The Parcelforce tracking system however doesn't work - you get a notification that they are going to deliver....but it never updates after that point ( I have had the same for other deliveries by parcel force).
4.67
Excellent

glowing-embers.co.uk replies: 11/06/2019
Many thanks for your kind words. However, we are really sorry to hear of the disappointment caused with Parcel Force's tracking. We will investigate this to find out the cause and speak with them. Thank you for taking the time to leave us this feedback!

Date of publication
07/06/2019
Date of order
07/06/2019
07/06/2019
Everything was first class apart from delivery,a stove weighing approximately 160 kilograms arrived in a Mercedes sprinter van that had been loaded with a fork truck with just the driver.
There was no way him and me could unload this quite bulky and very heavy load without help which I sent for.
This is not good practice or very safe to manhandle such a heavy load from a vehicle.
4.33
Good

glowing-embers.co.uk replies: 10/06/2019
Thank you for your feedback. We are so sorry our courier delivered this on an unsuitable vehicle. This should have been delivered on a lorry with a tail lift. Thank you for letting us know, we will address this with them immediately. We hope you love your new Stove

Date of publication
03/06/2019
Date of order
03/06/2019
03/06/2019
Good product and good service
5.00
Excellent

Date of publication
30/05/2019
Date of order
30/05/2019
30/05/2019
Product as described, good price and very prompt delivery.
5.00
Excellent

Date of publication
29/05/2019
Date of order
29/05/2019
29/05/2019
Wall air-vent was delivered very quickly and did exactly what I needed it to do.
5.00
Excellent

Date of publication
29/05/2019
Date of order
29/05/2019
29/05/2019
Adhesive was no good OK if you can remove the door I had to go out to buy hot point rope adhesive so I lost out on a good deal
4.50
Excellent

glowing-embers.co.uk replies: 30/05/2019
Thank you for your feedback. We are so sorry this was not suitable for your application. We do explain how to use the product in the product description, to ensure our customers know how to apply this successfully. We are sorry for any disappointment caused.

Date of publication
23/05/2019
Date of order
23/05/2019
23/05/2019
Received our Burner yesterday. (Henley Druid 12kw Multifuel Wood Burning Boiler Stove.) Delivered on time. Great service. Updates during shipment. Helpful customer service. Fire is excellent. Just like the photos, packed perfectly and safely delivered to the front of our house - We knew it was curbside delivery - Not a problem.
Will be purchasing accessories to go with the Burner from yourselves.
5.00
Excellent

Date of publication
20/05/2019
Date of order
19/05/2019
20/05/2019
We ordered a custom sized piece is glass. It arrived perfectly packaged, and accurately cut. Delivery was quick. Good service
5.00
Excellent

Date of publication
17/05/2019
Date of order
15/05/2019
17/05/2019
Very impressed with everything from ordering through to the very speedy delivery. Thank you.
5.00
Excellent

Date of publication
17/05/2019
Date of order
17/05/2019
17/05/2019
Speedy delivery
Great product
5.00
Excellent

Date of publication
16/05/2019
Date of order
16/05/2019
16/05/2019
Brilliant service with next day delivery. Thank you
5.00
Excellent

Date of publication
16/05/2019
Date of order
16/05/2019
16/05/2019
Great service
5.00
Excellent

Date of publication
14/05/2019
Date of order
14/05/2019
14/05/2019
Easy to order replacement glass and prompt delivery
5.00
Excellent

Date of publication
10/05/2019
Date of order
10/05/2019
10/05/2019
Great product at an amazing price. Will definitely buy from again.
5.00
Excellent

Date of publication
09/05/2019
Date of order
09/05/2019
09/05/2019
Excellent service I ordered this and it arrived the next day and I live in N. Ireland.
5.00
Excellent

Date of publication
07/05/2019
Date of order
07/05/2019
07/05/2019
First class service from ordering to delivery. Have purchased from Glowing Embers previously and would definately recommend their quick and efficient service
5.00
Excellent

Date of publication
07/05/2019
Date of order
07/05/2019
07/05/2019
Good quality cover for the chimenea bought from ALDI.
5.00
Excellent

Date of publication
06/05/2019
Date of order
06/05/2019
06/05/2019
brilliant all round
5.00
Excellent

Date of publication
05/05/2019
Date of order
05/05/2019
05/05/2019
Easy to use website, quick delivery and better value than JLP
5.00
Excellent

glowing-embers.co.uk customer reviews

glowing-embers.co.uk

glowing-embers.co.uk was certified by Trusted Shops on 11/12/2012.

Contact
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
enquiries@glowing-embers.co.uk
glowing-embers.co.uk
Owner
Volsom LTD
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorized representative
Richard Fewings
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with glowing-embers.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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