Certificate for glowing-embers.co.uk

No. XEF53BB7A844A1ACD3F72D97ECE0604C2
 

Approved on
11/12/2012
Valid until
10/12/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for glowing-embers.co.uk



Excellent

5.00/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 16 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 251 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
27/10/2017
Date of order
27/10/2017
27/10/2017
Good communication and delivery. I purchased the sheildmaster twin wall pipe, quality was good and the clamp that secures the pipe together has been modified compared to the earlier pipes i have purchased and are now a lot better.
5.00
Excellent

Date of publication
27/10/2017
Date of order
26/10/2017
27/10/2017
Total peace of mind,first class sales team.
5.00
Excellent

Date of publication
17/10/2017
Date of order
17/10/2017
17/10/2017
Really helpful company, good price and FANTASTIC product. Love it.
5.00
Excellent

Date of publication
08/10/2017
Date of order
08/10/2017
08/10/2017
Great service, prompt, good quality . Nice to have follow up call to check everything ok.
5.00
Excellent

Date of publication
06/08/2017
Date of order
04/08/2017
06/08/2017
Excellent service goods and after care.
Exceptionally good service from the courier whom went over and above
Highly recommended
5.00
Excellent

Date of publication
13/07/2017
Date of order
13/07/2017
13/07/2017
Slight problem with delivery which was resolved after I phoned customer services. The prices however of the products I bought were the best I found online so I was happy with the order. Customer Services were also extremely helpful.
5.00
Excellent

Date of publication
10/07/2017
Date of order
10/07/2017
10/07/2017
First time purchaser and required lots of info. Got great help and support from staff at Glowing embers. Smooth process from enquiry to delivery.
Products purchased areally of very good quality.
Would recommend Glowing Embers.
5.00
Excellent

glowing-embers.co.uk replies: 13/07/2017
Thank you ever so much for your kind words and great to hear you are happy with the levels of service received from Glowing Embers. Please do not hesitate to contact the customer services team if we can assist with absolutely anything in the future.

Date of publication
24/06/2017
Date of order
24/06/2017
24/06/2017
very prompt delivery excellent products very pleasant shopping experience
5.00
Excellent

Date of publication
23/06/2017
Date of order
23/06/2017
23/06/2017
Very quick dispatch and delivery- I had a query about my order so phoned them and the chap on the phone was friendly, knowledgeable and helpful. Excellent prices too compared to local retailers who couldn't get the items in stock anywhere near as fast as Glowing Embers could get them to my door. I really couldn't ask for more
5.00
Excellent

Date of publication
22/06/2017
Date of order
22/06/2017
22/06/2017
Very good service, speedy delivery and excellent customer service ,more than happy to help with any queries about your order.10out of 10.
5.00
Excellent

Date of publication
20/06/2017
Date of order
20/06/2017
20/06/2017
Fast efficient service, good quality burner.
5.00
Excellent

Date of publication
20/06/2017
Date of order
20/06/2017
20/06/2017
Glowing Embers did what they said they would do, when they said they would do it: there can be no better service, surely?
5.00
Excellent

Date of publication
20/06/2017
Date of order
20/06/2017
20/06/2017
Very clear website that ensured I had everything that I needed for my stove.
5.00
Excellent

Date of publication
09/05/2017
Date of order
08/05/2017
09/05/2017
The fire is just what we wanted; simple clean lines. It looks substantial and also quite modern. It is not up and running yet so cannot comment on the actual effectiveness but it looks very good so far.
The service was excellent with helpful friendly staff.
5.00
Excellent

glowing-embers.co.uk replies: 09/06/2017
Thank you so much for the 5 star review! Happy to hear you are pleased with your new stove's looks, but please do not hesitate to let us know if we can help with anything further.

Date of publication
08/05/2017
Date of order
08/05/2017
08/05/2017
Very competitive prices. Never having fitted a flue system before the advice received was prompt and reassuring. Arrived as promised and the system is fitted and works perfectly. Customer service is obviously very important to Glowing Embers. Recommend them to anyone.

Sandy Abel. Scotland
5.00
Excellent

Date of publication
04/05/2017
Date of order
04/05/2017
04/05/2017
Would highly recommend this company easy to order and pay , kept update by email along the process , very quick and efficient delivery and well packaged extremely pleased with the high quality woodland animals for my garden I ordered , and at a very competitive price well done glowing embers you got 5 star from me and will definitely use again and recommend to friends and family
5.00
Excellent

glowing-embers.co.uk customer reviews

glowing-embers.co.uk

glowing-embers.co.uk was certified by Trusted Shops on 11/12/2012.

Contact
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
enquiries@glowing-embers.co.uk
glowing-embers.co.uk

Owner
Volsom LTD
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorized representative
Richard Fewings
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with glowing-embers.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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