Certificate for glowing-embers.co.uk

No. XEF53BB7A844A1ACD3F72D97ECE0604C2
 

Approved on
11/12/2012
Valid until
10/12/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for glowing-embers.co.uk



Excellent

4.75/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 12 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 235 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Would highly recommend
I bought the Woolly Mammoth 5, the sales team were very knowledgeable and talked me through what stove would best suit my needs and all the parts I would need for install, it arrived exactly when they said and I am extremely happy with it.
All in all, dealing with Glowing Embers has been a quick and hassle free process, I would highly recommend.
5.00
Excellent

Excellent service start to finish, thanks so much for your help.
5.00
Excellent

All other companies take note that Glowing Embers are the bench mark for how to run a company.. Great helpful customer service and fantastic advise. Ordered a Henley Druid 5 burner with three free gifts plus a full flue kit on Tuesday at 5.15pm and it arrived on my doorstep on Thursday at midday.. Druid 5 not fitted yet but it looks great and can't wait to get it fired up. Thank you Glowing Embers
5.00
Excellent

1st order very good 2nd order item missing company would not except
mistake would make sure every parcel is video when being opened or being risked called a liar new customers be careful and don't get caught out like I did
Delivery on 2nd order promised in 2 days took 7 after numerous phone calls

M
2.00
Poor

glowing-embers.co.uk replies: 01/11/2016
So sorry to hear your second order with us wasn't as smooth as your first but all orders are double checked prior to despatch. In this particular case you were issued a full refund on the item without question whilst we investigated what occured with the courier.

Thank you delivery was on time everything was perfect will recommend you to friends and family thanks again
5.00
Excellent

Item received well packaged and as described.
5.00
Excellent

Thanks very much for my flues. I've just got around to installing them. Excellent quality and great value for money. Thanks to Diane for all the time you spent advising me, too.
5.00
Excellent

I found dealing with Glowing embers an excellant experience , the website is easy to negotiate , delivery first class , would recommend this company . The after sales also is top class , with emails and phone calls to ensure satisfaction.
5.00
Excellent

Very good all round - telephone service particularly helpful & friendly. Would recommend
5.00
Excellent

Brilliant little stove
5.00
Excellent

Got exactly what I ordered now fitted no problem
5.00
Excellent

Excellent service
5.00
Excellent

glowing-embers.co.uk customer reviews

glowing-embers.co.uk

glowing-embers.co.uk was certified by Trusted Shops on 11/12/2012.

Contact
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
enquiries@glowing-embers.co.uk
glowing-embers.co.uk

Owner
Volsom LTD
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorized representative
Richard Fewings
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with glowing-embers.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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