Reviews for glowing-embers.co.uk
4.72/5.00
Excellent
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glowing-embers.co.ukReviews
: 1,768ExcellentCertified
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Contact
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorised representative
Richard Fewings
This is how we ensure that reviews come from real consumers.
the most relevant positive review
2021-06-14T13:28:45Z 1 year ago
I'm glad I found this website. After many hours searching for stove items , I came across Glowing Embers. It had everything I needed, firebricks cut to size, stove rope and even heat proof screed. I rang to ask several questions about my items and the lady I spoke to was very courteous, knowledgeable and friendly. I shall certainly be using them again. Delivery took about 4/5 days, perfect for me.
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Answer by glowing-embers.co.uk
2 months ago
Thank you for sharing this great review about our shop! We are thrilled that you enjoyed your experience.
the most relevant critical review
2022-03-31T19:51:46Z 2 months ago
Incorrect order - received door handles instead of air brick set!! Apparently the item codes were transposed. Had similar problems last time I had delivery from you with original burner delivery in 2019 as received widescreen woolly mammoth instead of standard one - total nightmare sorting than one out as you were asking me to carry it outside myself for return pickup. 5 stars for you call centre staff though - really pleasant and helpful
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Answer by glowing-embers.co.uk
2 months ago
We're terribly sorry to hear that you have had this issue with your order but I can see that we have now sent the correct items and we hope that this hasn't caused you too much inconvenience
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-06-14T13:28:45Z 1 year ago
I'm glad I found this website. After many hours searching for stove items , I came across Glowing Embers. It had everything I needed, firebricks cut to size, stove rope and even heat proof screed. I rang to ask several questions about my items and the lady I spoke to was very courteous, knowledgeable and friendly. I shall certainly be using them again. Delivery took about 4/5 days, perfect for me.
glowing-embers.co.uk- Logo - reviews
Answer by glowing-embers.co.uk
2 months ago
Thank you for sharing this great review about our shop! We are thrilled that you enjoyed your experience.
Read more
2022-03-31T19:51:46Z 2 months ago
Incorrect order - received door handles instead of air brick set!! Apparently the item codes were transposed. Had similar problems last time I had delivery from you with original burner delivery in 2019 as received widescreen woolly mammoth instead of standard one - total nightmare sorting than one out as you were asking me to carry it outside myself for return pickup. 5 stars for you call centre staff though - really pleasant and helpful
glowing-embers.co.uk- Logo - reviews
Answer by glowing-embers.co.uk
2 months ago
We're terribly sorry to hear that you have had this issue with your order but I can see that we have now sent the correct items and we hope that this hasn't caused you too much inconvenience
Read more
What other customers say about their experience with glowing-embers.co.uk
2022-05-10T15:04:24Z 11 days ago
Went through design carefully and made adjustments where necessary to ensure it all worked together. Suggested improvements and ways to reduce cost.
Verified review|
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Answer by glowing-embers.co.uk
Yesterday
Thank you for your review, we are so happy to hear you had a 5* experience with us. We hope to see you shopping with us again soon.
2022-05-08T17:38:57Z 13 days ago
best price i could find for custom cut wood burning stove "fire bricks", fast delivery, well packaged, perfect fit,
Verified review|
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Answer by glowing-embers.co.uk
Yesterday
Thank you for your 5* review. The entire team really appreciate it.
2022-05-16T14:27:10Z 5 days ago
My order was easy to place and despatched promptly. Just what I needed.
Verified review|
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Answer by glowing-embers.co.uk
Yesterday
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about us.
2022-05-08T14:35:04Z 13 days ago
Easy to order and very fast delivery
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Answer by glowing-embers.co.uk
Yesterday
We are thrilled to receive such great rating, thank you.
2022-05-18T18:16:55Z 3 days ago
nothing
Verified review|
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Answer by glowing-embers.co.uk
Yesterday
We are incredibly grateful that you took the time out to leave us a 5-Star review.
2022-03-24T23:09:43Z 2 months ago
Very quick to respond to my e-mail about my order. Very helpful and delivery was very quick. My order was received in perfect condition an it was all correct. Excellent service.
Verified review|
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Answer by glowing-embers.co.uk
1 month ago
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
2022-04-12T10:03:05Z 1 month ago
Fast delivery and great prices.
Everything packed well and labelled so no need to open everything to find the piece you need at the time
Verified review|
2022-04-09T22:04:04Z 1 month ago
Easy to order and very fast delivery, highly recommended 👌 A*****
Verified review|
2022-04-16T11:03:21Z 1 month ago
Outstanding service, excellent price and super fast delivery.
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2022-03-27T09:26:03Z 2 months ago
Great price fast and efficient delivery
Verified review|
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Answer by glowing-embers.co.uk
1 month ago
Thank you for your review. The entire team really appreciate it.
2022-03-30T19:09:20Z 2 months ago
Great service well packaged no issues
Verified review|
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Answer by glowing-embers.co.uk
1 month ago
We are incredibly grateful that you took the time out to leave us a 5-Star review.
2022-04-07T13:02:34Z 1 month ago
very easy order and quick to receive
Verified review|
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Answer by glowing-embers.co.uk
1 month ago
Thank you for your review, we are so happy to hear you had a 5* experience with us. We hope to see you shopping with us again soon.
2022-03-27T09:58:14Z 2 months ago
good communication quick delivery
Verified review|
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Answer by glowing-embers.co.uk
1 month ago
Thanks so much for sharing your experience with us. We hope to see you again soon.
2022-03-26T10:12:26Z 2 months ago
Very good quality and service!
Verified review|
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Answer by glowing-embers.co.uk
1 month ago
We are thrilled to receive such great rating, thank you.
2022-03-26T21:38:42Z 2 months ago
Very good!
Verified review|
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Answer by glowing-embers.co.uk
1 month ago
Thank you for your 5* rating!!
2022-03-22T21:32:12Z 2 months ago
Excellent
Verified review|
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Answer by glowing-embers.co.uk
2 months ago
We are thrilled to receive such great rating, thank you.
2022-03-31T19:51:46Z 2 months ago
Incorrect order - received door handles instead of air brick set!! Apparently the item codes were transposed. Had similar problems last time I had delivery from you with original burner delivery in 2019 as received widescreen woolly mammoth instead of standard one - total nightmare sorting than one out as you were asking me to carry it outside myself for return pickup. 5 stars for you call centre staff though - really pleasant and helpful
Verified review|
glowing-embers.co.uk- Logo - reviews
Answer by glowing-embers.co.uk
2 months ago
We're terribly sorry to hear that you have had this issue with your order but I can see that we have now sent the correct items and we hope that this hasn't caused you too much inconvenience
2022-04-04T20:28:02Z 2 months ago
Stove ordered Friday 4th March. Paid extra for 5 working day delivery. Missed that deadline. Still hadn’t arrived on Friday 18th March. I was on holiday the following week and the stove arrived on Tuesday 29th March. The stove handle had broken off. Still waiting for a replacement stove and unable to get a delivery date.
Verified review|
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Answer by glowing-embers.co.uk
2 months ago
I am so sorry to hear the delivery of your stove was delayed. Customer service did advise the new stove delivery date would be the 29th of March which I am glad to see was delivered. Customer service are currently awaiting a delivery date with regards to the handle, as soon as Aaron has any information he will contact you straight away as he promised he would do for you. I am so sorry for any inconvenience this may have caused you we are resolving this for you as quickly as possible.
2022-02-24T12:08:26Z 3 months ago
Excellent quality stoves and speedy delivery! Unfortunately I did not receive any prior notification that the stoves were to be delivered on Tuesday and they had been sitting at the front of my address for several hours as I had been away. Other than that I’m very happy with the purchase
Verified review|
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Answer by glowing-embers.co.uk
3 months ago
Thank you for leaving us a great review! Your feedback helps us to improve service for everyone.
2022-02-21T13:10:29Z 3 months ago
Excellent advice prior to purchase, and great prices. Had a slight issue with an item being left off of the order, and two bags of vermiculite being damaged in transit. Glowing Embers were more than happy to put things right quickly. I would definitely buy from them againZ
Verified review|
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Answer by glowing-embers.co.uk
3 months ago
Thank you so much for taking the time to leave us this amazing review
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Reviews for glowing-embers.co.uk
4.72/5.00
Excellent
How is the rating calculated?
Trustmark for glowing-embers.co.uk
Status:
updated on: 21/05/2022
certified since: 11/12/2012
glowing-embers.co.uk is checked and certified according to the Trusted Shops quality criteria
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Details about glowing-embers.co.uk
glowing-embers.co.uk- Logo - reviews
Contact
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorised representative
Richard Fewings