FutureShop.co.ukReviews:
1,430 reviews in the last 12 months17,911 total reviews
Excellent
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Top positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Top negative review
9 Jun 2023
Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
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RH
Robert H.
Leicester
Reviews for FutureShop.co.uk
3 May 2024
Verified review
Always good advice, quality products, & excellent delivery. But I personally can sometimes find the same
products quite a bit cheaper elsewhere on line. Still an excellent company to use.
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Answer by FutureShop.co.uk
9 days ago
Hi Neil,
Thank you for your review of Future Shop. We are glad to hear that you have consistently received good advice, quality products, and excellent delivery from our company. However, we understand that you may sometimes find our products at a lower price elsewhere online.
We strive to offer competitive prices and will continue to work towards providing the best value for our customers. Thank you for choosing Future Shop.
11 days ago
Verified review
Good cables, arrived promptly, but a little expensive.
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Answer by FutureShop.co.uk
9 days ago
Hi Charles,
Thank you for choosing Future Shop for your cable needs! We are glad to hear that your cables arrived promptly and that you are satisfied with the quality.
While we strive to offer competitive pricing, we understand that our products may not always be the most affordable option. We appreciate your feedback and will continue to work on providing the best value for our customers.
9 days ago
Verified review
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Answer by FutureShop.co.uk
4 days ago
Thank you for your review of Future Shop! We are glad to hear that you had a positive experience with our company. We strive to provide our customers with excellent service and quality products.
9 days ago
Verified review
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Answer by FutureShop.co.uk
4 days ago
Thank you for leaving a review for Future Shop. We value your feedback and are happy to hear that you had a positive experience with us. We strive to provide top-notch products and services to our customers, and we're glad that we met your expectations.
26 Apr 2024
Verified review
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Answer by FutureShop.co.uk
1 May 2024
Thank you for the 4-star review! We're glad to hear that you had a positive experience with us. Your feedback is valuable to us as we continuously strive to improve our services.
MC
Mike C.
Bedford
22 Apr 2024
Verified review
Still not delivered
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables….
Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
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Answer by FutureShop.co.uk
30 Apr 2024
Dear Michael,
Thank you for your message, we just wanted to ensure you were happy with the cables that were delivered to you on the 24th of April,
Please do not hesitate to contact us if we can be of further assistance,
With kindest regards,
FutureShop
3 May 2024
Verified review
Ordered 4 different lengths of cable.
Ordered 4 different lengths of cable, quality seems good but no indication of which cable was which so ended up having to untangle and measure each one to find out. A piece of tape marked up or something as they were cut to length and packed would have helped.
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Answer by FutureShop.co.uk
3 May 2024
Dear John,
Thank you for your message via Trusted Shops, we want to also to thank you for your order.
We very much appreciate your feedback and suggestions regarding the labelling of cut cable lengths.
We will ensure that this insight is tabled at our next operational meeting, We have also passed your suggestion to our head of operations for consideration.
Thanks again John, and enjoy your music
Kindest regards
Future Shop
4 days ago
Verified review
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Answer by FutureShop.co.uk
3 days ago
Dear Matthew,
Thank you for leaving feedback via Trusted Shops, We also want to thank you for your other communications with the team.
We very much appreciate your feelings about the delay to your last prospective order, We are so sorry that the delivery cycle did not meet your expectations and was outside our normal service levels.
We have also written to you with more details and suggestions via our Service Desk team,
With kindest regards,
Future Shop.
SW
SangKeun W.
Sungnam City
16 Apr 2024
Verified review
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Answer by FutureShop.co.uk
19 Apr 2024
Thank you for your 4 star review of Future Shop! We are glad to hear that you had a positive experience with us. We strive to provide top-notch products and excellent customer service to all of our customers. We appreciate your support and hope to have you as a satisfied customer in the future. Thank you for choosing Future Shop.
11 Apr 2024
Verified review
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Answer by FutureShop.co.uk
19 Apr 2024
Thank you for your review of Future Shop! We are glad to hear that you had a positive experience with our company. We strive to provide the best products and service to our customers.
5 Apr 2024
Verified review
I ordered a 9.5m speaker cable. The ends are terminated with banana plugs but 3 or the 4 atlas cobalt jackets were loose in the box. With a twisted cable, I don't even know what the polarities are at the end of the cable with no atlas cobalt jackets attached.
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Answer by FutureShop.co.uk
5 Apr 2024
Good Morning,
Thank you for your message, We were really sorry to hear that the barrels on your speaker cables were detached on arrival, Our operations team are working on a solution for you and we will be sending you a replacement cable.
We have sent you more detailed information by email, and will ensure that you have all the help you need,
Kindest regards,
FutureShop.
22 Mar 2024
Verified review
Pour un français comme moi, c’est beaucoup trop cher.
Malgré tout, c’est un bon site.
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Answer by FutureShop.co.uk
25 Mar 2024
Hi Pierre,
Thank you for your review of Future Shop. We apologise if our prices do not meet your expectations as a French customer. However, we are glad to hear that you still find our site to be a good one.
28 Feb 2024
Verified review
Compared to the majority of large online retailers futureshop has a degree of specialist knowledge that is refreshingly welcome from staff who are also very involved and interested in your purchase without being patronising.
They also carry a large range of quality hifi brands but of course cannot give you a personal audition of the product you wish to purchase. For this you need a local hifi dealer which for some of us are increasingly unavailable.
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Answer by FutureShop.co.uk
1 Mar 2024
Hi Neil,
It's wonderful to hear that you appreciate the specialist knowledge and genuine interest our staff bring to each interaction. We understand the importance of having knowledgeable guidance when making purchasing decisions, especially in areas like high-fidelity audio where personal auditioning is typically preferred.
While we may not be able to offer in-person auditions, we strive to provide as much information and assistance as possible to help you make informed choices.
14 Mar 2024
Verified review
It is great related to the time for delivery. However, the speaker cable delivered is not fully matching the description. Ordered spade plugs. Delivered banana plugs.
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23 Feb 2024
Verified review
Good shop!
Very prompt & helpful when answering questions.
Wide range of products & competitive prices
Quick despatches.
Good to buy from.
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Answer by FutureShop.co.uk
25 Feb 2024
Hi Steve,
Thank you for your glowing review! We're thrilled to hear that you found our service prompt, our product range satisfactory, and our prices competitive. We strive to provide excellent customer service, so it's fantastic to know that you had a positive experience with us.
JS
Jake S.
London
28 Feb 2024
Verified review
Refund options could be clearer. Nothing on the printed enclosed label
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Answer by FutureShop.co.uk
1 Mar 2024
Hi Jacob,
Thank you for bringing this to our attention. We apologise for any confusion regarding our refund options and will definitely look into making them clearer.
Your feedback is valuable to us, and we want to ensure that our customers have a seamless shopping experience.
4 Mar 2024
Verified review
Great advice but then didn't ship the order.
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18 Mar 2024
Verified review
Excellent service
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Answer by FutureShop.co.uk
21 Mar 2024
Thank you for the positive review! At Future Shop, we strive to provide excellent service to all our customers.
14 Mar 2024
Verified review
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Answer by FutureShop.co.uk
14 Mar 2024
Thank you for your review of Future Shop! We're glad to hear that you had a positive experience with us and gave us 4 stars. We strive to provide top-notch products and services to our customers.
24 Feb 2024
Verified review
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Answer by FutureShop.co.uk
25 Feb 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there's anything we can do to make your experience even better next time, please let us know.