Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

610 reviews in the last 12 months5,711 total reviews  

4.15
Good

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Most relevant positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Most relevant negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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1 Mar 2024
 Verified review
It's nothing like the photo. Those granules are dangerous for children and difficult to stuff into the cover
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Answer by Big Bertha Original
5 Mar 2024
Sorry to hear this, our customer service contacted you to help, waiting for your reply.
12 Oct 2023
 Verified review
Ordered beanbag footstool. Received footstool covers and styrofoam balls instead. No instructions either.
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Answer by Big Bertha Original
19 Oct 2023
We are sorry the instructions were missing. Let us know if you need further assistance with the filling process.
23 Mar 2024
 Verified review
The item I received was damaged. Should have been checked before shopping to customer
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Answer by Big Bertha Original
12 Apr 2024
Apologies, we could have helped with a refund or exchange, but the item was binned before contacting us.
3 Mar 2024
 Verified review
Much smaller than we imagined. Size should be clearer on the website
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Answer by Big Bertha Original
6 Mar 2024
We are sorry to hear this. Every item has a diagram with an image and the sizes. If you need further assistance, please contact sales@bigberthaoriginal.com
19 Mar 2024
 Verified review
The product was not suitable. Too expensive for this type of item
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Answer by Big Bertha Original
22 Mar 2024
Our customer service contacted with options regarding your order but unfortunately the item has been thrown away, we cannot help further.
26 Sept 2023
 Verified review
Bag needs filling by customer and really needs 2 people.
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Answer by Big Bertha Original
29 Sept 2023
Sorry to hear there was an issue with the filling process. Please email us at sales@bigberthaoriginal.com if you have any questions about this process, we can help.
22 Mar 2024
 Verified review
Too expensive poor practises
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Answer by Big Bertha Original
17 Apr 2024
Our team contacted you, waiting to hear back from you.
4 Dec 2023
 Verified review
Expensive and very small
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Answer by Big Bertha Original
6 Dec 2023
We are sorry to hear you are not happy with the item, ee cannot see any communication from your order. Please email sales@bigberthaoriginal.com. You have a 30-day period for returns or exchanges, still time and they can check alternative options for you.
1 Dec 2023
 Verified review
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Answer by Big Bertha Original
6 Dec 2023
We cannot find any communication from your order, please email sales@bigberrthaoriginal.com and they will be able to help.