Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

616 reviews in the last 12 months5,783 total reviews  

4.10
Good

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Most relevant positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Most relevant negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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14 May 2024
 Verified review
The item was not as described. Not enough filling provided & even after buying more filling, bean bag looked nothing like picture on website. Received 10% refund
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Answer by Big Bertha Original
14 May 2024
Thank you for your feedback.
12 May 2024
 Verified review
Provide more filling - had to go to customer services and request another box as what was supplied wasnt enough. They did this quickly and without any fuss.
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Answer by Big Bertha Original
14 May 2024
Thank you for contacting customer services, we hope the sofa is good now.
6 Jun 2024
 Verified review
The quality and comfort is good, I expected the bean bag to be slightly bigger, also its not very easy to shape it to required position.
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Answer by Big Bertha Original
11 Jun 2024
Thank you for your feedback.
1 Oct 2024
 Verified review
Cushion must be measured diagonally because it’s not the size I thought and therefore doesn’t fit the gap it was supposed to!
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Answer by Big Bertha Original
15 Oct 2024
Customer Service has emailed you regarding this issue a couple of weeks ago but still no reply from you. Let us know if you need further assistance. Thank you
20 Dec 2023
 Verified review
Arrived ahead of time, but did not expect it to be a “stuff it yourself” exercise. This requires two people and no cats!!!!
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Answer by Big Bertha Original
29 Dec 2023
We are sorry you feel this way and that the filling process was not easy this time. If you require further assistance, please send a photo of your item to sales@bigberthaorignal.com and they will be able to help.
1 Mar 2024
 Verified review
Pleased with the product but surprised I had to fill it myself! This information was not given when I ordered it.
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Answer by Big Bertha Original
1 Mar 2024
Thank you for your review :) !
2 Apr 2024
 Verified review
The beans don't stay in any of the right places so it ends up like a blob which my daughter struggles to get into.
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Answer by Big Bertha Original
15 Apr 2024
Sorry to hear this! Please send a photo to customer services, they will be able to help.
5 Jun 2024
 Verified review
Not enough beans for the footstools. I had to buy extra from Amazon to get them to be usable. Very disappointing
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Answer by Big Bertha Original
14 Jun 2024
Customer service has been in touch about the order, we hope this has been resolved now. Thank you.
2 Jun 2024
 Verified review

Could be improved but the quality is good !

I don't see why the bean bag couldn't have been ready filled and it could also have a higher seating position !
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Answer by Big Bertha Original
11 Jun 2024
Thank you for your feedback!
25 Jan 2024
 Verified review
I like everything about it. The only reason I gave 4 stars and not 5 is that it is a little short of filling.
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Answer by Big Bertha Original
26 Jan 2024
Thank you for your review! Customer service will be able to help with the filling issue, just send a photo of the item to sale@bigberthoriginal.com and they will sort it for you! :)
6 Jan 2024
 Verified review
Lovely Beanbag chair, If the cover was removable/separate from the inside cover so it could be washed easily.
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Answer by Big Bertha Original
12 Jan 2024
Thank you for your feedback 🙂
29 Nov 2023
 Verified review
Was smaller than expected for the price I paid OK I got it for £49 but originally was £84 not worth the money
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Answer by Big Bertha Original
6 Dec 2023
Thank you, the sizes are stated online. Let us know if you need further assistance.
15 Mar 2024
 Verified review
We lost a lot of polystyrene balls when trying to fill it, but it is great quality and my grandson loves it.
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Answer by Big Bertha Original
15 Mar 2024
Thank you⭐! If you need a bit more filling, please send a photo of your item to sales@bigberthaoriginal.com, our team will be happy to help!
13 Mar 2024
 Verified review
Liked the material however far smaller than anticipated.....also more beans required
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Answer by Big Bertha Original
15 Mar 2024
Thank you for contacting our customer service team, your return request is in process.
16 Nov 2023
 Verified review

It’s okay

It was big just what I wanted but not soft enough. It’s okay
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Answer by Big Bertha Original
16 Nov 2023
Thank you for your comment, let us know if you need further assistance
2 Mar 2024
 Verified review
Polystyrene balls were loose outside packaging bag and in the box. Messy getting them in the item.
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Answer by Big Bertha Original
5 Mar 2024
We are sorry to hear there was an issue with the filling process. If you need further assistance, please send a photo of your item to sales@bigberthaorignal.com and they will be able to help.
5 Dec 2023
 Verified review
Not as tall as I would’ve liked for an adult size chair. Comfy but difficult to get out of!
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Answer by Big Bertha Original
7 Dec 2023
Thank you for your feedack! We hope you enjoy it
26 Jan 2024
 Verified review
Lovely fabric but would have like the foot stool to have been pre-filled with the beans!!
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Answer by Big Bertha Original
26 Jan 2024
Thank you for your review :) Let us know if you need further assistance
13 Jun 2024
 Verified review

Lack of beans

There aren't enough beans provided to make the sofa comfortable. It's also quite pricey.
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Answer by Big Bertha Original
21 Jun 2024
Customer Service contacted you 14.06 about the issue with your order please check your email and let us know if you require further assistance
8 Dec 2023
 Verified review
Needed more stuffing, not sufficient and sags quite a bit when grandchild sits on it
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear this, please send a photo of your item for review to sales@bigberthaoriginal.com and they will help you with the filling. Thank you