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Big Bertha Original
Reviews:

616 reviews in the last 12 months5,783 total reviews  

4.10
Good

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Most relevant positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Most relevant negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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7 Dec 2023
 Verified review

Fill it yourself

The product is nice but you have to fill it yourself, which I did not expect, especially because it is not cheap. It is impossible to fill it without spilling some beans, which go everywhere. I expected the bag to be double walled but it is not. Let's see how long it lasts...
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear this, we do mention item requires assembly on arrival, sorry this was not clear for you. Please email sales@bigberthaoriginal.com if you need further assistance with the filling process.
1 Jun 2024
 Verified review
Great end product but quite ridiculous expecting the customer to fill the lounger with loose polystyrene balls. Other lounger beanbags come pre filled. Filling each one took two people, quite a lot of time and weeks later we are still hoovering up stray balls.
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Answer by Big Bertha Original
11 Jun 2024
Thank you for your feedback, let us know if you require further assistance.
16 Feb 2024
 Verified review
Easy to order, arrives on time would have been 5 stars if they could package the replacement beans in a bag that doesn’t result in a high portion of the beans ending up all over the floor. Very difficult to fill. Once it’s done a great product
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Answer by Big Bertha Original
16 Feb 2024
Thank you for your review!
1 Dec 2023
 Verified review

OK but zip and fluff let it down

Managed to fill sofa ok with beads but was dissappointed with the zip, a proper zip pull would have been a lot easier than a bent paper clip, also a lot of fluff coming off cover. Altogether not the quality I was expecting.
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Answer by Big Bertha Original
6 Dec 2023
Apologies for the confusion, this is a safety zip, you should be able to see more details in the label attached but please contact us back if you require further information. Thank you.
13 Dec 2023
 Verified review
I like the finished product. However a month in and I'm still hoovering up the odd polystyrene type innards. Honestly I would rather pay more than endure having to stuff the seemingly abyss whose holes weren't wide enough.
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear there is an issue with the item. Is this faulty? or was due to the filling process? Please email sales@bigberthaoriginal.com if you need further assistance with the item.
16 Jan 2024
 Verified review
They had a problem delivering my order, this was the fault of Evri, they were quick to respond to my query and communicated quickly I did receive a full refund and I would use them again if they could guarantee delivery
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Answer by Big Bertha Original
17 Jan 2024
Thank you for your feedback and apologies for the issue with the courier.
7 Jan 2024
 Verified review
Quality product ! Did not like the fact we had to fill beanbag up ourselves ! Maybe if we were made aware before purchase, I probably would have still ordered, but felt better about the purchase.
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Answer by Big Bertha Original
12 Jan 2024
Thank you for your feedback and apologies if it was not clear before placing the order. We hope this does not prevent you from enjoying the product.
28 Dec 2023
 Verified review

‘LARGE’ ????

I ordered a large footstool. The quality of the fabric was nice but if that was large I wouldn’t like to see small and I also didn’t appreciate it hasn’t been filled and you’ve to do it yourself.
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Answer by Big Bertha Original
29 Dec 2023
Thank you for your feedback. Sizes are shown online, apologies if this was not clear for you before placing the order, but we can see a return service is in process.
27 Feb 2024
 Verified review
Lovely wee sofa but would be 5 stars if it had a liner so cover can be washed. Also brilliant if we didn't have to fill it when it arrived..it was easy to fill but still quite a lot of wastage.
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Answer by Big Bertha Original
1 Mar 2024
Thank you for your review! We are glad to hear you like it :)
4 Apr 2024
 Verified review

It’s a great product , the only thing is

It’s a great product , but I didn’t know the filling and cover is coming in the same box , but separated. I understand it helps to saves space in the box , but it was not easy to fill in 🙈
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review!
28 Mar 2024
 Verified review
Filling the beanbag was a little tricky and time consuming! (And messy) we used a jug in the end which worked, but it took a long time. Happy with it now it's filled up! Daughter loves it.
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Answer by Big Bertha Original
12 Apr 2024
Aww we hope she enjoys it 😊!
5 Dec 2023
 Verified review
Bean bag was awkward to fill and beans escaped all over the room, static stuck them to plastic bag making hard to get out. Would be better and have less plastic waste if delivered filled.
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Answer by Big Bertha Original
7 Dec 2023
Thank you for your feedback! Let us know if you need further assistance
23 Jun 2024
 Verified review

I thought the quality of product was ok but not great.

I thought the quality of product was not a great deal at full price. Probably ok value for money worth 50% off. The product is ok, basic cushion cover and a bag of polystyrene beads.
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Answer by Big Bertha Original
5 Jul 2024
Customer Service contacted about your review, let us know if we can help further.
6 Apr 2024
 Verified review
Great product but no where near enough filling. Had to buy more to make it keep some shape. Provided two bags of beans. Could easily take four of those and it would still be loose.
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review ! Our customer service has emailed you about this issue.
13 Mar 2024
 Verified review

The cushion cover was fantastic but…

The cushion cover was fantastic and well made, however, the inner pillow that we ordered extra didn’t really fill the cover, it was quite a bit smaller and don’t go to the corners
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Answer by Big Bertha Original
15 Mar 2024
Sorry about this, sometimes it takes a couple of days for the inners to expand. Please contact sales@bgberthaoriginal.com if you have further questions.
10 Apr 2024
 Verified review
My little girl is delighted with the chair, and it is good quality. However assembling it really is difficult, particularly if you don't have easy access to another adult to help!
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review! We hope the little one enjoy it very much 😎
11 Dec 2023
 Verified review

Filling is a nightmare

The beanbag is of good quality but doesn't come "assembled." You have to add the styrofoam balls to an empty sack and it's not easy! We had styrofoam balls all over the house.
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear this, we do mention item requires assembly on arrival, sorry this was not clear for you. Please email sales@bigberthaoriginal.com if you need further assistance with the filling process.
27 Mar 2024
 Verified review
Did not realize you had to fill your own bag with the beads supplied! What a mess with beads all over house. Should have been filled at warehouse not in customer's home.
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Answer by Big Bertha Original
12 Apr 2024
Sorry to hear this, we do mention assembly is required apologies if this was not clear before placing the order. Let us know if you require further assistance.
29 Dec 2023
 Verified review
The product is as advertised. They are a good size for my boys who are 60+ inches tall. There are enough beans for the inside, the covers are soft, and nicely colored.
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Answer by Big Bertha Original
29 Dec 2023
Thank you for your feedback ⭐!
3 May 2024
 Verified review
love the quality of the corduroy material hate the fact that it is virtually impossible to get the polystyrene balls inside ! wouldn't buy it again because of that
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Answer by Big Bertha Original
14 May 2024
Thank you for your feedback.