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Top positive review
7 Sept 2023
Verified review
I'm still a loyal customer regardless of the things you have change on the website which, in my opinion, have been changed for the worse. For instance, now to book a flight the choice states the price as "from £..." and when you click it's a lot more expensive than you thought it was. Then, in order to look for the real price you have to go one by one instead of having the whole selection by date and real price at once of almost the whole month as it used to be. Also, now it's more confusing with the choice of light, standard and flex. If you go by the price and click on light, it tells you you cannot buy luggage at this point so you don't know how much it's going to cost you afterwards. By then, you change your first choice and look for another date or price. If you change your mind and try to go back to the first choice, invariable it is more expensive than the first time you clicked on it. I don't think you are really trying to get the best service for the customer but you do manage to confuse and alienate them.
The webpage for paying via Visa debit wouldn't load properly, so had to pay via PayPal for which there is a charge.
Also, my partner booked her ticket on the App and was quoted a cheaper price than my online booking for exactly the same date and trip, how is this fair!
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Reviews for airfrance.co.uk
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16 Jun 2023
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Multiple issues with App and website
Multiple issues with both the App and the website making it virtually impossible to book anything. Seems like both have been this way for a very long time. V frustrating experience
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3 Dec 2023
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Website not working very well. Experience not smooth at all. Quite surprising from a brand like AirFrance. Even Ryanair knows how to build a website for a better user experience.
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19 Oct 2023
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the website is horribly unresponsive
the website is horrible. very unresponsive. I can't find my booking using the booking details, the only way I can access it is by clicking on the link in the confirmation email.
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7 Dec 2023
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Communication with passengers important. Not a word to us or announcements as to why we were delayed. Aircraft deployed not what passengers expected. Poorly treated.
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28 Jun 2023
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Unable to enter my passenger details from Flying Blue. Also, system has imported my passport information into my wife's booking and this cannot be easily changed.
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12 Dec 2023
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Booking cancelled: "technical error" with fare
Booking cancelled because of "technical error" with fare - not impressed after having spent considerable time researching options and making the booking
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14 Oct 2023
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Trying to make contact with Air France customer services department is so difficult. I've been on the phone waiting online for over 1 hour and 10 minutes
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24 Jul 2023
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Poor customer service and on the online website kept timing us out and not allowing us to book so we have ended paying an additional £110 for the flights
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20 Aug 2023
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Historically a very goor airline, now crap!
Historically a very goor airline. Now the staff don’t care about even Elite Plus travellers and do the bate minimum in terms of customer expectation.
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