FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
15 Aug 2023
Verified review
Still havent received my order ????
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12 Aug 2023
Verified review
Ordered a small rubber door seal and am still waiting for it 10 days later and it's still at Southampton so will be lucky if I get by next week , it's a good job I'm no hurry for it
Speed up delivery !!!!!!!
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8 Aug 2023
Verified review
LG Dishwasher baskets
The courier failed to deliver the first time, didn't ring the door bell or knock.
Had to pay for the second delivery again.
On checking the lower basket I noticed one of the wheels was bent. I took photos and sent them with the email.
A week later I'm still waiting for a response.
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5 Aug 2023
Verified review
Got wrong part after 2 week wait, not best time to review advised you I want yo return part anx haveca refund still not had answer.
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Answer by FixPart.co.uk
7 Aug 2023
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Bram, FixPart customer service
28 Jul 2023
Verified review
Part not arrived and no update to tell me when
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Answer by FixPart.co.uk
31 Jul 2023
Good day, I am sorry to hear that you have not received your order. I see that it should have been delivered. We have contacted you to sort things out. Bram, FixPart customer service
24 Jul 2023
Verified review
Not delivered
Still not received the part ordered 11 days ago
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Answer by FixPart.co.uk
25 Jul 2023
Good day, I am sorry to hear that your order has not been received. We are in contact with the carrier and have also contacted you. Bram, Customer Service FixPart
AG
Andy G.
Staindrop
20 Jul 2023
Verified review
1 to 3 working days does not happen
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Answer by FixPart.co.uk
21 Jul 2023
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
18 Jul 2023
Verified review
I have only just received the motor (18 07 2023) which was ordered on the 8 July 2023.
But my main gripe was the packaging. The motor was in a small cardboard box with one bag of air to stop it moving about.
This did not last very long judging by the state of the box, and must have been rattling around for some time.
Regards Mark Padbury.
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Answer by FixPart.co.uk
20 Jul 2023
Good day, I am sorry to hear that the product was not delivered in good condition. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
16 Jul 2023
Verified review
Waiting time was long, part arrived damaged. Still waiting on an answer so I can send it back for a refund. No point using these guys if your appliance is broken as it takes to long to get a part or response.
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Answer by FixPart.co.uk
17 Jul 2023
Good day, I am sorry to hear that the product was not delivered in good condition. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart Customer service
12 Jul 2023
Verified review
I ordered a part which was the wrong part. I then requested a return . I did not get a reply . I have tried to get in touch to return the item again and it will not let me. There is a mistake with the order number. I emailed again and got no response.
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3 Jul 2023
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1 Jul 2023
Verified review
Not based in UK, though the name suggests it.
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14 Jun 2023
Verified review
Delivery time was nothing special for £6.95. Delivered 3 top drawer guides for a Hisense dishwasher and the cost was an eye watering £60! I wouldn’t mind if the parts were not prone to fail. 3 drawer runners have fallen apart where the plastic in the wheel mechanism have disintegrated. Dishwasher is only 3.5 years old and these parts are seriously flawed. Steer clear of American Hisense manufactured crap.
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Answer by FixPart.co.uk
15 Jun 2023
Good day, I am sorry to hear that you are not satisfied. We have a cheaper alternative available for many products. If you would like more information about this, please let us know. Michèle, FixPart customer service
30 May 2023
Verified review
My part has not turned up and your delivery time states 2 to 4 days, it has been 8 now which is double that time.
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Answer by FixPart.co.uk
31 May 2023
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Michèle, FixPart customer service
29 May 2023
Verified review
I was told 4 to 5 days to delivery. It is the 29th May now and I ordered the part 22nd May and was shipped the same day. Still haven't received part.
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Answer by FixPart.co.uk
31 May 2023
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Michèle, FixPart customer service
29 May 2023
Verified review
My two items arrived in an acceptable time frame. One (fridge door tray) was broken in two places when I unpacked, I took photos and sent to Fixpart. I received an acknowledgement of my email but no customer service or solution and I’m writing this 6days later.
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Answer by FixPart.co.uk
31 May 2023
Good day, I'm sorry to hear that. We have reshipped the product to you free of charge. If there is still something wrong with the product, please let us know. Michèle, FixPart customer service
25 May 2023
Verified review
I ordered a part on the 18/5/23 and up to the present time (25/5) the part has not arrived. Upon using the tracking system it appears that it yet to arrive in the UK from France. Disappointed to say the least
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Answer by FixPart.co.uk
31 May 2023
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery took a bit longer than expected, for which we apologise. If there is still something wrong with the product, please let us know. Michèle, FixPart customer service