FixPart.co.uk

Reviews:

Ordered because delivery was claimed to be 2 or 3 days. Got it in 6. Royal Mail were quick once they'd received it.

Ordered a belt for a tumble dryer and the estimated delivery was 2/3 days. What they don't tell you is the parts are coming from France and of course received the part way over the estimated period (8 days in fact) by which time I had to courier another belt from a different supplier who was not only cheaper (ebay) but significantly quicker as the machine was needed urgently. Communication very poor, would not recommend.

One week after placing the order and my money being taken I have not received any notification of shipping, so apart from initial e-mail confirming my order I have heard nothing further. I consider this lack of communication to be poor and I would not use this company again.

Why do the parts come from france ? Fixpart UK ??

Order line did not allow a house name for delivery this has resulted in delivery failure.

The product was ordered ages ago and has not reached the UK yet let alone reaching us.

Failed to respond to my message within a reasonable time frame. Shouldn’t be expected to wait for days on end to get a reply

I ordered a part for my electric shaver last week the postage and packing was £9 + this is only a small part that would fit my letter box and I am still waiting

Unless you know the part Number of what you need it difficult to workout what you need. The part I ordered eas not what I needed. I found the Mrbean2cup Website that has a schematic drawing so you can select the right part.

Speed up the service and reduce the costs £18.00 for a little bit of plastic. The Phrase over a barrel comes to mind, Dick Turpin even wore a mask.

Part ordered turned out not compatible for what was required, description which included measurements would have informed me that this part was not the correct one.

Part was not the right size

The supposed "1 day delivery service" (see attached screenshot) cost an extra £6.95 and was sent using "Chronopost". It in fact arrived 4 days later. The tracking provided was incomprehensible and FixaPart have NO Customer Service phone number. The Courier also only use an"AI Bot" to supposedly deal with late/non delivery! Very frustrating! Our order did finally turn up but was delivered very late. It was extremely over priced and the very expensive (next day) delivery simply a lie! The Customer Service department is useless and they don't read any emails you send before they reply! FixaPart insist the website stated "4 day delivery"... see for yourself the attached screenshot for the truth! Don't trust this company!

Hard to review the product when it has not even arrived yet. Ordered 6 days ago

The part supplied was for a EUROPEAN APPLIANCE AND NOT ENGLISH SO COULD NOT USE STILL IN PACKAGE PERHAPS YOU WOULD LIKE A REFUND

When ordering part, Web page indicated that UK based Company with next day which is false information.

Whilst delivery time of the order was good, I’ve given the poor rating because I’ve sent several emails in relation to the order and they haven’t responded. Their communication in relation to specific issues is rubbish. And yes I did check my junk mail but I’ve received nothing. I keep getting emails about surveys, discounts and setting up an account but you don’t reply to what matters - ie customer queries.

I ordered a part for a steam iron as you stipulated on your website delivery 1-3 days which wouldn’t be bad with no iron. However, I have now been waiting 7 days with no forecast and your tracking shows it may have left France 🤔 I wrongly assumed this was a Uk company so there wouldn’t be problem with delivery. I have contacted you by email, again no response apart from the standard reply you had received it.

Paid for three items and only received two advised them straight away no apology or resolution yet. Get the impression they are trying to ignore and dismiss the issue and hope I go away not a quick response. Not good customer after sales and no way to speak to a real person

Understand and correctly catalogue your products. Several times I tried to source a shelf for my Indesit fridge. I received 3 product numbers, two of which looked correct and one completely wrong. After some too’ing and fro’ing, I received a message that the parts are no longer stocked and try the manufacturer???