FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
3 Feb 2024
Verified review
Parts take to long to be delivered and the description isn’t correct the part which I was told would fit doesn’t
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Answer by FixPart.co.uk
5 Feb 2024
Good day, At the time of your order, we unfortunately did not have all products in stock (anymore). The products we did have in stock have already been sent to you, so you don't have to wait for those. The other part of the order will be delivered later. Bram, FixPart customer service
1 Feb 2024
Verified review
Part sent does not fit our machine but your on site checker confirmed it does.
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Answer by FixPart.co.uk
2 Feb 2024
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
27 Jan 2024
Verified review
Poor delivery time ridiculous price for a tiny bit of plastic which holds the freezer compartment closed this is the second one to break in year
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Answer by FixPart.co.uk
29 Jan 2024
Good day, I am sorry to hear that the product was not delivered in good condition. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
27 Jan 2024
Verified review
wrong part advertised
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Answer by FixPart.co.uk
29 Jan 2024
Good day, All our products are delivered as pictured on the website. If you have any questions about the correct product, please let us know. Bram, FixPart customer service
26 Jan 2024
Verified review
I was sent a 2 prong plug but I live in the uk. I queried it but not heard back!
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22 Jan 2024
Verified review
Still waiting for my part after 8 days. That's 8 days without an oven.
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21 Jan 2024
Verified review
Delayed delivery
I have received your request for feedback before the product has even arrived! I ordered on the 12th Jan - it is now 21st Jan and I’m still waiting.
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Answer by FixPart.co.uk
23 Jan 2024
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
20 Jan 2024
Verified review
Deliver in the time advertised
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18 Jan 2024
Verified review
When ordering it said that deliver three days,I got it today it took seven days
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Answer by FixPart.co.uk
19 Jan 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
17 Jan 2024
Verified review
States delivery as 1-3 days but takes 6-7 days
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Answer by FixPart.co.uk
19 Jan 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
16 Jan 2024
Verified review
Delivery not on time. No updates....I had to chase delivery to get an update/response. I had impression that part was being delivered from UK when, in fact, it was sourced and shipped from France - When ordering (& in follow up emails) I made clear that the part was needed urgently.....I feel misled with poor followup
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13 Jan 2024
Verified review
Supplied one expensive part for my fridge freezer but did not respond to my request for another part for the same appliance.
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12 Jan 2024
Verified review
Explain in your advert it’s one blade not 2 why would anyone replace just one blade
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11 Jan 2024
Verified review
So overpriced !
I needed a replacement drawer for a Liebherr freezer.
I bought what I thought was a complete drawer for £61.35 but found I needed a drawer front as well I was referred to the additional part which I then ordered for £69.01. A total of £130 for two flimsy pieces of plastic is an absolute rip off
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7 Jan 2024
Verified review
Order a door glass for £38 ended up buying a complete door £101 , which was the wrong door and wrong colour,. So I had to stripe the glass out and fit into old door. Now I am wondering what to do withwasher door with no glass.
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4 Jan 2024
Verified review
Product arrived broken
So far don't know as the part arrived broken and I am still trying to get them to accept responsibility. I sent pictures which they have said aren't clear enough so I sent more this morning. A real faff. Very aggravating.
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3 Jan 2024
Verified review
Took an order and payment for an item only for later to make contact to advise that they did not have the item and would not be able to source it.
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3 Jan 2024
Verified review
Improve your delivery time.
Improve your delivery time and keep your stated delivery promise
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Answer by FixPart.co.uk
4 Jan 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
2 Jan 2024
Verified review
Didn't receive my order after 2 weeks
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Answer by FixPart.co.uk
3 Jan 2024
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
1 Jan 2024
Verified review
Replacement glass oven door came broken. Lack of protection rap. Trying to get it replaced and communication very slow.
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Answer by FixPart.co.uk
3 Jan 2024
Good day, I'm sorry to hear that. We have reshipped the product to you free of charge. If there is still something wrong with the product, please let us know. Bram, FixPart customer service