FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
Good
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
2 May 2024
Verified review
I haven’t had the item yet according to the tracking it’s still waiting in depo Liverpool
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Answer by FixPart.co.uk
6 May 2024
Good day, I am sorry to hear that you have not received your order. I see that it should have been delivered. We have contacted you to sort things out. Bram, FixPart customer service
5 days ago
Verified review
Wrong part arrived, emailed but not yet received a response!!!!
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Answer by FixPart.co.uk
5 days ago
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
6 days ago
Verified review
At the time of writing the part has still not been received
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Answer by FixPart.co.uk
5 days ago
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
6 days ago
Verified review
Your sending a feed back before I even got the parts
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Answer by FixPart.co.uk
5 days ago
Hello, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery has been slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
27 Apr 2024
Verified review
I had to pay extra postage upon arrival
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9 days ago
Verified review
My items have yet to arrive.
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Answer by FixPart.co.uk
8 days ago
Good day, I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
5 days ago
Verified review
Poor
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2 days ago
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22 Mar 2024
Verified review
The issue was my uncertainty!!
I had a quick response to my request for a replacement motor for my washing machine . This was identified and I ordered the spare, lead time was about a week . Spare took three days to arrive .
The motor was physically the same however , the identification label on my old motor differed , to the new one, there was some uncertainty if it was correct! ( 570W against 2000W) a couple of emails later it was confirmed that the new motor was the correct one for my machine , spare fitted OK and operational. The issue was my uncertainty
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5 Apr 2024
Verified review
Samsung bits come from France!
Was not until the order had been placed that I was made aware that the drain pump for my Samsung / Ecobubble was coming from France. (All u-tube entries indicated that this was the problem). However the pump arrived after 4 days and was duly fitted - (Part was as described but did not solve the problem / engineer subsequently attended) - engineer indicated that the mother board was faulty and not economical to replace.
New Bosch washing machine being fitted today.
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12 Apr 2024
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Happy customer.
Very pleased to find the spare part I needed for my hoover (Much better site and service than the actual Hoover one)
Address section could be better- eg put house name or number in box., not a separate box for house name.
Swift delivery and polite email correspondence. Thank you.
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21 Mar 2024
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Great range of parts - slow support, not much detail
Great range of parts, information on the parts is sparse. The webchat (the only way to ask for info) is slooowww - each time you ask a question its a next day response.
I took a chance that the part I was looking at was the right one and it was.
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MF
Michele F.
Braintree
30 Mar 2024
Verified review
Bosch hoover head
Very good fast delivery. Initially had an issue paying as didn’t say it wouldn’t except a debit card just kept emailing the next day saying sale wasn’t complete but as soon as I used a credit card it was fine .
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17 Apr 2024
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A reliable service
The part fitted my microwave and has solved the problem. A good service but they should provide more realistic timelines for delivery. Mine took 7 days as it was coming from France
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9 Apr 2024
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The Good: they delivered a part from France in an unbelievably quick time. The part fitted fine but they lost a star by not responding to a query I made.
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8 Apr 2024
Verified review
I was frustrated that the part I ordered came from France and I had to wait several days more than the 3 days quoted online.
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3 Apr 2024
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Delivery
As I thought I was ordering from a UK company I was surprised that the part came from France and took so long.
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7 Apr 2024
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It is an invaluable service to provide a continuing source of parts which the parent company fails to support
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15 Apr 2024
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The delivery was as stated but I thought the parts where expensive for 2 plastic dishwasher legs .
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18 Apr 2024
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Great service and customer service was very responsive to any queries I had.
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