FixPart.co.uk

Reviews:

Part said delivery within 1-3 days. It wasn’t so was of no use as needed to source elsewhere when it was obvious the agreement would not be met

The part sent to me was not the part I wanted. The part sent (a small washer) was totally overpriced with an exorbitant postal fee

I ordered two filters for my fridge/freezer, but only one arrived, so I emailed the company, but have not had any reply.

Extortionately expensive. Over £17.00 Inc delivery for a very small rubber seal. See photo for ridiculous packaging.

Delivery was slow and part is incorrect. Doesn’t fit despite triple checking it was for the same model I have

I ordered oven shelf a grill pan shelf came they said they didn't have what I wanted iv return for a refund

Change your website to not state next day delivery when it takes a week to arrive, false advertising

I ordered and paid for 4 cup racks. Only 1 was delivered Please dispatch the other 3

Deliver the product. I ordered the spare part a week ago...it hasn't arrived.

Part did not fit, even though exact model number was used.

The part that I ordered is inadequate, poor quality

Does not understand the problem with my order.

Advertised a part they didn't have.

Deliver my parcel.!!

Goods not delivered

Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.

I ordered a replacement LG fridge - freezer door basket using the online form (no phone number or online chat available). On arrival the new part was the wrong one. I sent a mail to customer services and was asked to to send photos of the old part, the new part, their appliance numbers, and the LG fridge number. I then received a very long email. This told me that the correct part was no longer available (the fridge -freezer is less than 7 years old) and long instructions on how I could return the new part for a refund. This included the demand that I pay the postage costs. This is disgraceful conduct. YOU sent me the wrong part but expect ME to pay for it's delivery and return. After the revelations of the Post Office scandal one would expect other companies to ensure ethical practice. The correct measures for you to take are: 1. An apology for the inconvenience caused by YOUR mistake 2. A full refund of the postage costs for delivery and return. I have not yet returned replacement part as I have not yet been assured that postage costs will be refunded. I find the behaviour of your company beyond belief and await your response with interest.

Your website states that you deliver within 1 working day, and you would leave a note to reschedule delivery if nobody is home. You tried to deliver my part, nobody was home and you did NOT do any of the above. Instead, you said the package was returned. I was then asked to pay a second delivery charge, which I reluctantly did. After waiting 2 WEEKS FOR YOUR DELIVERY AND THE TRACKING SHOWING IT HAD "LEFT FRANCE" FOR A FULL 7 DAYS, I contacted you and you said there was some fault with updating the tracking but my parcel would be delivered soon. I waited another 5 days and contacted you again. Now I have been told that it has been returned as nobody was home! Nobody has tried to deliver anything. I can prove it as we have security cameras which log 24/7. I want a full refund and I will NEVER shop with you again. I advise everyone to not shop with you as your company and your service are appalling. I wouldn't give you one star but there is no option for zero stars.

I got in contact with Fixpart providing them with a photo of my fridge number to ensure I recieved a compatible part. I was sent a link bought the item, when I received it I took it out to fit and it was way too big. I tried to fill out a return label and it says I can't return it, I also haven't recieved a message I sent them last week. Useless part, nearly £30 down and still haven't been able to resolve the issue. I'm really not happy. As you can see clearly the model I gave and what they sent are not compatible. Don't use.

I sent a request to clarify whether the part (fridge shelf) I ordered contained hinges as per the advert. It took 6 emails to get the answer that yes the part contains the hinges I required. https://fixpart.co.uk/product/samsung-da67-02303b-insert I ordered the part and it arrived without the hinges. I am so frustrated that the help service was difficult to get an answer from and when I did they failed to provide the correct answer.