FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
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Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
2 days ago
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10 Apr 2024
Verified review
Poor descriptions and unhelpful help
The parts more often than not did not have the part number or measurements listed in the item descriptions.
The staff gave incorrect advice when contacted, including suggesting obviously wrong parts, saying that a part listed as fitting the device wasn't suitable and suggesting completely unrelated parts (e.g. saying that I should be replacing a hose with a pump?!?)
On the positive side, the part I received was the one that I ordered which according to the website was what I needed, and the order arrived very quickly with good packaging.
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23 Mar 2024
Verified review
New fridge seal for Bosch Fridge Freezer
When I was ordering delivery was 1 -3 days. But when I'd placed the order it became 1 to 2 weeks, but it actually took 4 weeks.
Just tried to fit it, the door seal is the right size and I fitted it ok. But it just does not seal the door. The old seal is smooth on the front face, the new seal has a series of ridges along the front face. It also has a slight flap that the old seal did not have.
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Answer by FixPart.co.uk
25 Mar 2024
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
3 Apr 2024
Verified review
Only the price was any good
I failed to notice that this company appears not to be based in the UK. Appallingly slow dispatch and delivery, to the extent that I went and bought the required part from another company, (which took only 3 days to deliver). Price ok. Can't comment on the part because I didn't use it.
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2 Apr 2024
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The part that was sent it absolutely useless for what was required. I had checked that the ring was appropriate for the Krups model. However, it is far too small to replace the gasket ring. I total waste of £15
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17 Apr 2024
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You cannot speak to anyone, I only got computer generated emails, I will now only use companies that I am able contact via phone. I am not sure the reasoning of not having a call number for customer services.
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Answer by FixPart.co.uk
18 Apr 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
23 Mar 2024
Verified review
In my view, extortion.
Whilst your delivery was speedy, £22.02 Inc p.p for ONE tiny 10x3.5 mm. 0 ring seal was extortionate. Please can you explain how you can justify this cost for something t hat cost you less than 5p? !!!!!
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Answer by FixPart.co.uk
25 Mar 2024
Good day, for all our shipments we charge the same amount for shipping costs. In return, you get that the parcel is delivered in good condition, adequately protected and also you get a tracking link that allows you to follow the shipment. If you have any further questions, please let us know. Bram, FixPart customer service
13 Apr 2024
Verified review
Delay when ordered as it came from another supplier I was told and then FedEx failed to deliver 6 weeks from ordering to delivery
What do you think??
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3 Apr 2024
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Delivery forecast
Ordered a fridge part on 26/03/24 it said 1-3 days for delivery, now 3rd April still no sign of it, not sure if it is your fault or Royal Mail.
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3 Apr 2024
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No Parts ever received.
You have asked for a rating, but no part has ever arrived. Actually send the parts then your rating might improve.
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4 Apr 2024
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Product was very fake and fragile already came bent dented no way to make pipe smaller
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27 Mar 2024
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System says enter 1 if you have a house name only. Parcel sent to house no 1!
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24 Mar 2024
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Asking for a "compliment" before the product has been received is a bit odd!
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Answer by FixPart.co.uk
25 Mar 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
11 Apr 2024
Verified review
Need more photographs and description…
More photographs and description details for products on the website.
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9 Apr 2024
Verified review
Have not received the item yet so hard to give feed back
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Answer by FixPart.co.uk
12 Apr 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
25 Mar 2024
Verified review
Item still not delivered
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Answer by FixPart.co.uk
27 Mar 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
22 Mar 2024
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Still waiting for my part
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10 Apr 2024
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Not satisfied
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17 Apr 2024
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13 Apr 2024
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