FixPart.co.uk

Reviews:

Several days after ordering received bit cancellation message with little explanation. No refund a week later.

On every item you view on their website you will see that it's "in stock" and promises something like "2 working day delivery". For many of the items this appears to be true (hence the positive reviews here). But, the problem is that it will say this even for items that are not in stock. Rather than be honest and up front with you, giving you the opportunity to source the part elsewhere, they will just claim it's in stock when they know full well it isn't. Allowing you to purchase it and then be left in a state of limbo while you wait for your part that is suddenly coming from a different country and is going to take weeks to arrive. This is what happened to me, I was in desperate need of a part to fix our washing machine and was happy to see that FixPart had it and I could get it in a couple of working days. But, when I received the tracking information I was surprised to see it was coming from France and had an estimate of a few weeks. Then when I contacted customer service to question the situation, I received a reply telling me how to find my tracking information, which I already had and was not in the slightest what my email was asking! Since we couldn't wait that long, I ended up having to order another one from Samsung directly at substantial extra cost to myself. And I still haven't even received the one from FixPart! If you look at the other negative reviews here you will see many people with the same story. It seems that most people get their part with little fuss, but there are plenty of us who have been lied to like this. I certainly won't be using this company again and I would recommend no one else does either. For one, it's not worth the risk, just get the part from somewhere that is trustworthy (because you may end up having to do that anyway). And for two, they're happy to lie to their customers and I personally don't want to give my money to a company like that.

Very poor customer service it’s allowed me to order a part and wasn’t in stock with a four week delivery date which did not tell me before I purchased. I’ve sent several emails for a refund with no response.

I haven’t had the item yet according to the tracking it’s still waiting in depo Liverpool

Ordered the part needed after asking what colour it would be, you were unable to give me a colour or a guaranteed return policy if it was wrong. Item got delivered in the wrong colour which was very poor as I was forced it to ordered on the chance it was correct. After contacting the company about the issue I received the standard return policy which is no good to me as the cooker door is the wrong colour and not really giving me any options to resolve.

Be clear that you are not a Uk company despite a misleading web address. It’s not your fault but post brexit any part you ship will get stuck in customs and not be delivered without a big delay

Bought a complete lamp holder for a amica fridge recieved and no lamp holder !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’ Wot was the point of that Bulb melted bulb holder and clear plastic lense so I now have to buy lamp holder and wait prob another week not impressed sorry you have been good in the past .

Part I ordered was a power wash tip, and it was not clear (pics or description) if this was a complete replacement or just a cap. But.... with returns I thought worth a try. Turns out it was just an overpriced outer, and the returns department are now messing about and have still not agreed a return.

I had to pay extra postage upon arrival

Delay when ordered as it came from another supplier I was told and then FedEx failed to deliver 6 weeks from ordering to delivery What do you think??

More photographs and description details for products on the website.

Not satisfied

Have not received the item yet so hard to give feed back

Product was very fake and fragile already came bent dented no way to make pipe smaller

No Parts ever received. You have asked for a rating, but no part has ever arrived. Actually send the parts then your rating might improve.

The part that was sent it absolutely useless for what was required. I had checked that the ring was appropriate for the Krups model. However, it is far too small to replace the gasket ring. I total waste of £15

Item still not delivered

When I was ordering delivery was 1 -3 days. But when I'd placed the order it became 1 to 2 weeks, but it actually took 4 weeks. Just tried to fit it, the door seal is the right size and I fitted it ok. But it just does not seal the door. The old seal is smooth on the front face, the new seal has a series of ridges along the front face. It also has a slight flap that the old seal did not have.