Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Ok, I was supplied with a defective product. The return possibility was accepted, though it will cost me £6.50. It won’t get back back to their warehouse for two weeks, so I can’t get my refund, less the £6.50, for sometime. And that in turn means I can’t buy an equivalent item elsewhere until I get the refund. I have had much better service from other companies
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear you received a defective product. When you apply for the return labels via our Guarantee department return labels have no cost given that you have provided pictures or video of the problem with the product.
We have looked into this case and see that no picture nor video was provided, therefore, we cannot void the returns costs until we receive the parcel and confirm the product's fault.
If the product is indeed faulty upon inspection, then you will receive a full refund of the order.
Kind regards,
Team Fishdeal.
22 Dec 2023
Verified review
Mail order fishing site that fails to make order delivery????
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear you have had issues with the delivery.
Unfortunately, couriers often send back parcels to us due to damage, missing labels lost in transport and/or other issues with the parcels. Sadly they do not notify us of this and we only know of this when you contact us.
We are already in talks with the couriers to find a way of them contacting us about this and clarifying the reasons for returning the parcel so that we can help our customers correctly.
Kind regards,
Team Fishdeal.
21 Dec 2023
Verified review
Not yet received my order , which was ordered on 9th December
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear you had problems with the delivery of the parcel.
We see that you placed your order on the 7th and we gave to the courier on the 8th. Until that moment we did everything we could to ship the parcel for the delivery on time. Sadly, the courier was dealing with delays consequence of the Black Friday season and the parcel was tock at their depo.
When you contacted and started an investigation with the courier to find the best solution for you. However, this investigation is still open and the courier has not to given a solution yet.
We see that our customer service has helped you with a full refund of the order.
We are in constant communication with the courier and further measurements will taken in the future to avoid this from happening.
Kind regards,
Team Fishdeal.
16 Dec 2023
Verified review
Broken ring because of poor packaging
Package your products correctly
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear that your delivery was damaged.
Sadly, it is well known that couriers are not careful enough with the parcels during transport.
We see that you returned the parcel and we gave you a full refund for it.
We have also contacted the courier and raise a claim to try to avoid these issues in the future.
Kind regards,
Team Fishdeal.
16 Dec 2023
Verified review
I'm still waiting for my item. 2 weeks!!!
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi,
How annoying to hear that your parcel was delivered with a delay.
You places the order on the December 2nd and we gave to the courier on the 3rd. Unfortunately, the courier had delays as consequence of the Black Friday season and this affected the delivery times.
Sadly we also depend on the couriers to deliver the orders and if they have delays, there is nothing we can do about this.
We will keep working to have a better a communication when this cases happen.
Kind regards,
Team Fishdeal.
11 Dec 2023
Verified review
because you said delivery was 2-5 days, its now nearly 3 weeks and its in Holland.
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
We have looked into this case and we see that your order was delayed by the courier due to the Black Friday season.
While our delivery times are 2-5 working days, unfortunately we also depend on the courier to deliver on time and if they have unexpected delays, then this affects the delivery times.
Sadly the couriers do not contact us t let us know of these delays and therefore w e cannot contact our customers with this information.
We of course will keep working on finding a solution to this and try to avoid in the future.
Kind regards,
Team Fishdeal.
8 Dec 2023
Verified review
Order still not received c
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
We have taken a look into your order and after starting an investigation with the courier, we sent you as second parcel.
Did everything went well with the second parcel?
Kind regards,
Team Fishdeal.
7 Dec 2023
Verified review
Paid for item not in stock no refund as of yet
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
We have looked into this case and we found that our team placed the refund for the product on the same day you requested it.
Normally refunds can take around 24-48 hours to be back in your account, however, if weekends or holidays are in between, then the refund can take a little longer.
Kind regards,
Team Fishdeal.
5 Dec 2023
Verified review
My product was broken on delivery poor customer service.
My product was broken on delivery. I responding with email regarding a new product. No body has got back to me with my broken item.
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for leaving us a review.
We have looked into the case of your order and we see that our team solved this by doing a refund of the damaged product.
We also see that you contacted us via our guarantee form. This messages are normally taken care off within 24-36 hours of filing the guarantee claim.
Kind regards,
Team Fishdeal.
14 Nov 2023
Verified review
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
We have noticed that you given us a low score. We would like to know the reason of this so that we can work on improving for the future.
Kind regards,
Team Fishdeal
27 Oct 2023
Verified review
My order didn’t arrive even though according to DPD it was delivered to my address, it wasn’t and after waiting 4 weeks for it to arrive I’m very disappointed to say the least.
Report review
15 Oct 2023
Verified review
One item didn’t arrive and now I’m waiting on another item that hasn’t arrived
Report review
14 Oct 2023
Verified review
Haven’t received my order after 10 working days when it said it would take 3 to 5 working days hence the reason for 1 star
Report review
1 Oct 2023
Verified review
Got a pair of studded waders every stud fell out
Report review
17 Sept 2023
Verified review
The rod rack I ordered was not as described or as pictured. My request for a refund was ignored.
Report review
13 Sept 2023
Verified review
I've made two orders so far and none of them was delivered!
Report review
4 Sept 2023
Verified review
Very poor service. Item was apparently shipped 16 days ago. I've checked with the courier and they haven't even received the item yet. I've had no update to explain why there is a delay in this transaction.
Report review
14 Aug 2023
Verified review
ordered ultimate 3 rod pod, didn't come with back rests, so ordered them. as it was a 3 rod pod, seem to me the back rest to accompany the rodpod would also come in 3's. had many discussions with one staff member who fin ally came up with I only ordered 1, why would I do that for 3 rods. No common sense, if they came singly that should have been made clear.
Report review
11 Aug 2023
Verified review
Not yet received order purchased on 28/7/23 so cannot rate
Report review
6 Aug 2023
Verified review
Late postage, item sent was wrong,messed about trying to return item still trying.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.