fishdeal.co.ukReviews

: 3,614Excellent

4.58

Reviews for fishdeal.co.uk

1,862 verified reviews in the last 12 months

3,614 total reviews
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the most relevant positive review


4 months ago
I was initially worried when I realised , having already placed my order, that the company was based in the Netherlands! However, I needn't have worried at all. When I emailed to check about possible extra customs charges they replied promptly and reassured me that these are covered by the courier. I was very impressed with their response time to my query, the great prices and quality of the products and the tracked, fast delivery which kept me informed by email and gave me a specified time slot on the day of delivery. (I received 2 separate deliveries as my order was split) Great company - I will definitely use them again!
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9 months ago
Ordered three Fox Eos 12,000 reels an opening two reels seem to be new but The third had greasy fingerprints and bait on it The line was still attached and and the bail arm was bent someone swapped my new reel for this one also the second rule the end to reverse was broken I informed Fishdeal Who said they would consider sending me a returns sticker that was over a week ago and I’ve still heard nothing from them One good Real out of three and it seems that I feel that I should not be allowed to exchange them absolutely no customer care whatsoever so disappointed my advice is to stay clear of this company effectively someone in the packing room has stolen my reel And this company still can’t do me the courtesy of changing or even apologising for what’s going onAlso I made eight orders on the same day to different companies and this one was over a week later than all the others poor poor poor
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Reviews for fishdeal.co.uk

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(31)
 Verified review
8 days ago
Sent my goods to the wrong courier have waited nearly two weeks to receive my goods
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24 days ago
Very poor customer service Make no effort to help you if you have a problem. Quality of goods is not great either Avoid
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1 month ago
Delivery took nearly 2 weeks to come. I had no communication from your end. I had to do the digging to find out where my stuff was. Another delivery company was used which is great that you acted on it. But I didn’t get anything else for the inconvenience. I was ment to use the fishing gear for a day I had planned but couldn’t because of it arriving too late. However I will use you again always give the chance
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2 months ago
My item arrived damaged, I have contacted but not had any response about an exchange or refund. Very poor customer service.
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2 months ago
Post I too slow
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2 months ago
Quoted 2-5 working days on every item but took 12 working days to arrive
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3 months ago
Waited 7 days for items, not delivered. I got a refund within 48 hours which is the only positive I can take from them. Another positive I found was I found the same items cheaper elsewhere.
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3 months ago
Poor communications, had to email because my parcel took 2 weeks to arrive.
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3 months ago
Ordered 4 items 17.5.22…State 2-5 days delivery…Had a courtesy email stating goods will take slightly longer due to (same as many other companies) shipping etc… To then have 1 item delivered by the same company delivering the exact same item I had ordered 2 of, days apart… To then be told after emailing them that the other 2 items are being delivered by another company to which I have yet to hear anything from…Yeah track your parcel…It’s on route…Really… Take 2-5 days delivery off your checkout…That’s an improvement…
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3 months ago
Rod was slow to arrive when it did arrive due to poor weak packing the tip was broken, as I wanted to use it and had been waiting already I fixed it myself. I would suggest that when being sent abroad that u need to increase your packaging to withstand the stresses of delivery. But very pleased with the rod anyway .
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3 months ago
Too long delivery.
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4 months ago
I tried several times over a three day period, to contact the company with regards to returning a package I received which was not suitable, ( my mistake ordered wrong size) Finally received return details, and sent package back, now awaiting my refund!!!
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4 months ago
Slow delivery to uk never said items were in Netherlands so i waited ovet a week for them
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4 months ago
Items was broken, and only refunded 20,%
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6 months ago
Still waiting for my order placed on 25th January. Can't give a better review until I've received it
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6 months ago
Box damaged nothing in it
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8 months ago
Crab rubbish all the sell broke no white meat.
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8 months ago
Poor communication and slow. I've ordered from Fishdeal twice, lured by the cheap prices. The first time the order was massively delayed without any explanation. The second time although the money was taken from my card the order was not received nor acknlowdged. It took several days for a reply to my query, and several emails later to get a refund. No apologies and left me struggling to get my son's Christmas present on time. Also the first email I got was in Dutch and had a different reference number to the English version that arrived shortly afterwards. Not conducive to confidence. I shan't order from them again despite the low prices.
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8 months ago
Yeah nothing to state item was coming from overseas when ordering. 2 weeks later item still isn't even in the country. Asking for reviews before I've even received the item. So here it is. I wouldn't purchase anything from you again. I wouldn't recommend you and I wish I'd never ordered from you.
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8 months ago
I order 1 miuras mini mouse spotted bullhead a get different lure (colour)in the right box
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