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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Quility of product was very poorly. Rivets had fallen out of drill holes.
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25 Jul 2023
Verified review
Products didn't arrive in uk after two weeks. Terrible communications and service.
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Answer by fishdeal.co.uk
26 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
25 Jul 2023
Verified review
Very poor, failed to deliver my order
Not a UK based company. My items were shipped twice from Europe, both times failing and were returned to sender. I gave up and got a refund.
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Answer by fishdeal.co.uk
26 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
21 Jul 2023
Verified review
try contacting customers and explaining why their order was cancelled before just issuing a refund with no explanation as to why and no reply to customers queries i have spent £100s on you fishing stuff but i can safely say i will not be spending an other penny on your website
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Answer by fishdeal.co.uk
26 Jul 2023
Hi,
Thank you for your review.
We sorry to hear you have had a bad experience with us.
We have reviewed this situation and we see that our team contacted you on July 13th informing you about the reason why the order was cancelled and refunded.
We also see that you contacted them asking about the order on the 14th and they replied to your email on the 17th explaining that they sent you the email on the 13 and added the explanation once again.
Until now, those emails have not received any reply from your side.
Can you tell us if you received any of our team's emails?
Kind regards,
Team Fishdeal
19 Jul 2023
Verified review
My delivery are allways held up or sent back nothing arrives on time
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Answer by fishdeal.co.uk
26 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
However, we are doing our best to fix these situations. We see that so far our customer service team has helped in good you inform.
We will keep working hard to clear all the delays and be able to go back to normality.
Kind regards,
Team Fishdeal
Kind regards,
Team Fishdeal.
16 Jul 2023
Verified review
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
We have noticed that you given us a low score.
We would like to know the reason of this so that we can work on improving for the future.
Kind regards,
Team Fishdeal
10 Jul 2023
Verified review
Don’t advertise products you don’t have
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. As consequence, this has caused a lot of stock errors in our system.
From our side we try to notify you of the stock error as soon as possible. If this took too long we apologise.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
3 Jul 2023
Verified review
never actually received the net bag i ordered well disappointed so who was at fault fishdeal or the courier company so in my opinion i am very concerned as to weather to purchase future gear will i ever receive the items
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
28 Jun 2023
Verified review
Waited for the 5 working days before i had to call them to find out where my parcel is. They then told me it wasnt in stock any more but never informed me of anything no tracking info no sorry we dont have in stock anymore. Inwas then offered a refund and within 2 mins of that call ending I received tracking info for the parcel which i was just told was being refunded. Now another week later and ive had to contact them again and im now being told its been stopped since the 22nd at some port! Which means they never had it in stock to begin with absolute jokers they are
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. As consequence, this caused stock errors and failed notifications from our part and we apologise for that. However, we can assure you that none of the information provided at the time was a lie nor intended to be rude towards you.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
27 Jun 2023
Verified review
The worst service, avoid at all cost
The worst service,
I was lied to about my order I was told I would get it within 2/7 days which never happened and it never left there country as they are not in the uk the staff are so rude and petty and think they can treat you like a child
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
26 Jun 2023
Verified review
Advised on 13th June order was dispatched. As of today, 26th June. Nothing received. Emailed company twice, still awaiting to be advised as to what has happened to my order.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
24 Jun 2023
Verified review
Still waiting for my order
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
21 Jun 2023
Verified review
Poor shipping and complications
I’m still waiting for my rod to turn up after 3 weeks and find it very difficult to get a response from the company about where my order is or why it hasn’t turned up yet!
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
16 Jun 2023
Verified review
Goods never arrived and poor communication.
At least refund promised quickly, although still waiting….
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
15 Jun 2023
Verified review
AVOID AVOID AVOID
Avoid at all cost, items returned to sender on 2 occasions, I thought that Co.uk would be UK based, how wrong was I, based in the Netherlands, sent from the Netherlands, items didn't even reach the UK, phone lines only open about an hour each day, and only on about 3 days each week, I did manage to get through, after phoning every hour on the hour, not even an apology from customer service, buy whatever you want elsewhere, then you might actually receive your goods
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. This has caused our inboxes and phones lines to be extremely busy and has taken us longer than usual to attend this situations.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
We would like to help you in your next order in case you decide to give us another opportunity.
Our apologies for the stressing and annoying time you have experienced.
Kind regards,
Team Fishdeal.
14 Jun 2023
Verified review
I purchased an telescopic rod to take on holiday, it turned up damaged, it then took 2 days to get returns paperwork from Fish Deal, since returning, I have not heard anything!, VERY DISSAPOINTED!!!!!
I purchased an extendable rod
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with us.
Has this already been fixed for you? If not, please contact our customer service team by e-mail and they will solve this as soon as possible. They will also offer you some compensation for the inconvenience.
Kind regards,
Team Fishdeal.
12 Jun 2023
Verified review
Been waiting for notification of when my order will be delivered for over two weeks
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
11 Jun 2023
Verified review
dissapointing
ordered items on buy one get one free promotion, 3 days later got an email theyre out of stock, unable to contact them for another week, after this the advisor was unable to offer me any solution other than wait 2-3 weeks or get a refund.
Really dissapointing
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
8 Jun 2023
Verified review
Didn’t have the item I had purchased in stock despite showing in stock on the website. They didn’t inform me of this until a few days later when I emailed them to ask where my order was. Also very slow to respond to emails. You get one reply a day. And don’t bother trying to call them, I was waiting for them to answer 45 min and no response.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. Due to this, we also experienced delays in answering emails and phones were ringing non stop which made not possible to attend all the calls.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
We apologise for the stressing and annoying time you experienced.
Kind regards,
Team Fishdeal.
7 Jun 2023
Verified review
very poor dispatch time , tell lies about orders stating its been despatch even stating a tracking number . when it was still in there wearhouse.
then giving an excuss about the Rod being to big to ship to the UK, unbelieveable statement.
Will never use this company ever again .
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
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