fishdeal.co.uk

Reviews:

Hi, Thank you for your review. We have looked into this and we see that we received an empty message from you in the 25th, to which we replied asking how could we help you. We are still expecting a reply our message to you. We suggest to contact our team of customer service to help you accordingly. Kind regards, Team Fishdeal

Hi, Thank you for your review. Our delivery times are 2-5 working days. However, in some cases, the couriers may suffer some delays that are out of our hands. In this cases we have a process to follow to enquire with the courier and find the correct solutions for the customer. We apologise for the delay your parcel had suffer. Kind regards, Team Fishdeal

Cześć, Dziękujemy za recenzję. Przykro nam, że miałeś problemy z dostawą. Niestety, w przypadku niektórych produktów musimy je odzyskać, aby przetworzyć je w ramach gwarancji we właściwy sposób. Przepraszamy, jeśli uważasz, że zostałeś potraktowany nieprawidłowo. Pozdrawiamy, Zespół Fishdeal.

Hi, Thank you for your review. We are sorry to hear you have had a bad experience with our shop. From our side we do our best to ensure the parcels to be delivered in good form and with all the products ordered. In some cases, parcels might be opened during transport and loose products on the way. We are already taking action to fix this situations in our warehouse and with our couriers to avoid from happening in the future. Our apologies for the inconvenience this has caused you. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear you have had a bad experience with us. We looked into this case and we see the parcel was delivered to you on the 29th of February. If this is not correct, we suggest to contact our customer service team as soon as possible. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear the parcel was not delivered on time. We see the you have already contacted our team and they have solved this for you in the best way possible. Please concat our team once again if you happen to have any issues in the future. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We have looked into your order and see that it was placed on the 29th of January and delivered on February 10th. During the time you place the order the delivery times were 8-10 working days due to our company moving to a new working space and warehouse. By the end of last week, our services went back to normal and now delivery times are 2-5 working days if couriers do not suffer delays. Kind regards, Tem Fishdeal.

Hi, Thank you for your review. We have looked into your order and found that the courier returned the parcel to us due to incorrect address. We also see that our customer service team has already fixed this for you by refunding the order. If you decide to place a new order with us, we suggest to contact our team and confer the address is correct. Kind regards, Team Fishdeal

Good afternoon, You have ordered a so-called Crossdock product. This means that you could buy the product cheaper than anywhere else because it comes directly from the supplier's warehouse. This results in a delivery time of 6 to 10 working days. This was indicated when the order was placed. Therefore, the order was shipped later. We see in the tracking that your product has been delivered in the meantime. Our apologies for the inconvenience. We hope it will be clearer in the future.

Good day, That's annoying to hear! We always make every effort to pack and ship every order as quickly as possible. The majority of all orders are therefore delivered to the customer nicely within the specified time. This is also the reason why we state "1 to 3 working days" as the expected delivery date. You placed your order with us on 31-12-2023 and we shipped it to you the following day. So we have done everything possible to ship this order as soon as possible. We see that your shipment has unfortunately been delayed at dpd. Unfortunately, there is nothing we can do about this and we are dependent on dpd. Of course, we are responsible for this shipment and sincerely apologise for the delay. We hope to serve you better in the future.

Hi, We are sorry to hear the parcel has not been delivered. We have looked into our inboxes and we have not received any email from you regarding this situation. Please contact our team via info@fishdeal.co.uk wiht your order number and they will fix this for you. Kind regards, Team Fishdeal.

Hi, We are sorry to hear the parcel has been delivered in this state. After looking into this, we found that our customer service sent you an email on the 3rd at 14:51 asking what was the desired solution, to which there is no reply from you at the moment. We invite you to look in your inbox for the message from our team so that they can fix this right away. Kind regards, Team Fishdeal.