Dr Fox Pharmacy

Reviews:

Sorry about this delivery issue, we were both let down by Royal Mail. It is fine to return the extra parcel when you return from holiday.

Sorry to hear you have been dissatisfied with the delivery service from Royal Mail. Upon request, we can arrange for delivery without a signature, providing we have confirmation that there are no children or pets at the property. Please do get in touch if you would like us to arrange this for you.

Sorry to hear this medicine has not worked well for you. All our medicine is genuine, UK licensed and approved, and posted from our registered UK pharmacy. If you have a generic brand preference please let us know. Best regards

Hello. Thank you for your review, we think you may have clicked on one star by accident, this happens sometimes. We can see that your order arrived the day after ordering, however if there is any issue with your order please do not hesitate to contact us. Best regards

Thank you for your review and very sorry to hear you are unhappy with the treatment supplied and the service. We advise when making an order that "Generic brands supplied change depending on availability. If you have a manufacturer/brand preference please send a message after ordering." The previous brand supplied had been discontinued. Our customer service staff have offered a refund or exchange for a different generic brand.

Thank you for your review and very sorry we could not source the item you requested. All the pharmacy suppliers we work with do not currently have any stock, so we had to refund your order.

Hello, very sorry to hear you are not happy with your order. We will contact you directly to arrange an exchange for a different brand to try, or a refund. Kind regards

Hello. Thank you for your review, the refund was actioned on 21 March. We will contact you directly regarding this. Best regards

Thank you for your review. I can confirm that the price match was honoured and the price you paid was adjusted to reflect this. Kind regards

Thank you for your review and very sorry that you were not happy with the service. The patient identity check is mentioned both on the medical questionnaire ("I am over 18 and I agree to identity verification checks") and also the account registration page ("Identity verification: Use correct name and date of birth") prior to ordering. Patient identity can be confirmed with either a photo supplied of an ID document, or using an online 'soft' credit check using registered name, date of birth, and address. Our staff made multiple attempts to help verify your identity but the details requested were not provided, and the order was cancelled and refunded at your request.

Thank you for your review and sorry to hear the symptoms have not subsided. Please note a test can give a positive result for many weeks after treatment. Please consult your regular doctor as you may need additional tests and alternative treatment. All our medicine is genuine, UK licensed and approved, batch tested by quality controllers after manufacture, sourced through regulated supply chains, and posted from our registered UK pharmacy. Tablets may look different as made by different manufacturers but they all contain the same active medication. Our doctors have provided advice directly, and remain available to advise if required.

Hello. Thank you for your review. Sorry to hear this medicine has not worked for you. If the medicine did not work, please consult your regular doctor as you may need tests and alternative treatment. All our medicine is genuine, UK licensed and approved, and posted from our registered UK pharmacy. Whilst all brands are clinically identical, some patients do report a preference. We will contact you directly regarding an exchange. Best regards

Thank you for your review and very sorry we could not help you this time. Our online consultations are set up to provide safe and effective treatment which require honest and accurate responses. We are unable to provide the treatment you are looking for if it is listed for use for another medical problem.

Unfortunately we are now unable to provide service to your address as we seem to have multiple issues with deliveries, resulting in significant losses incurred (full refunds are issued every time). We want to ensure we can maintain our usual high standards, including delivery, which appear to have not been upheld for your previous orders. Apologies for this, we would suggest using an alternative online pharmacy supplier, or to contact your usual GP. Our staff are available by phone Mon-Fri 9am-5pm.

Thank you for your review. Our doctors sent messages to explain that prescribing guidelines for the treatment you requested do not permit a repeat within 3 months, and to consult your GP as tests and alternative treatment may be required. Best regards

Thank you for your review. Our doctors sent messages to explain that prescribing guidelines for the treatment you requested do not permit a repeat within 3 months, and to consult your GP as tests and alternative treatment may be required. Best regards

Thank you for your review. In this instance you ordered on a Sunday, the item was posted on the Monday, and delivered on the Tuesday. This is the 8th negative review of our service you have posted in the last 2 years, and we are unsure why you continue to make repeated orders? We acknowledge there have been issues in the past with Royal Mail deliveries to your address and we have switched to using a specialist courier for your account (at our expense). Other than suggesting using an alternate online pharmacy service which hopefully you will find less disappointing, there is not much more we can do to meet your needs. Best regards