Dr Fox PharmacyReviews

: 26,651ExcellentCertified

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Dr Fox Pharmacy - Prescription medicine posted direct

Dr Fox Pharmacy provides medicine on prescription following an online health assessment. Orders are reviewed by UK doctors and medicine is posted from our registered pharmacy. The service is safe, convenient, confidential, and managed by experienced GPs who also work in the NHS.
Contact
Index Medical Ltd
Boyce's Building, 40-42 Regent Street
BS8 4HU Bristol
United Kingdom
Trade register
United Kingdom 06797903
Authorised representative
Mr D. Broughton

Reviews for Dr Fox Pharmacy

4.93/5.00
Excellent
How is the rating calculated?

6,205 reviews in the last 12 months

95 %
4 %
1 %
< 1 %
< 1 %
26,651 total reviews

What other customers say about their experience with Dr Fox Pharmacy

Sort order Latest first 
Sent two email my last order have not got it but still take your money .no one got back two me not a good way two treat people,
 
 Verified review|
 Answer by Dr Fox Pharmacy
1 month ago
Thank you for your review and very sorry to hear you are not happy with our service. The item was damaged in transit by Royal Mail and a replacement was sent out after you had alerted us to this. After reviewing communications I can see all emails were responded to promptly. Our customer service staff will contact you again.
Follow through on commitments
 
 Verified review|
 Answer by Dr Fox Pharmacy
1 month ago
Thank you for your review and very sorry to hear you are unhappy. Your order was placed afternoon of 27th January, dispatched 28th, and delivered on the 29th. We have not received any communication from yourself regarding any aspect of this order - as far as we can determine we have followed through on our commitments. Our customer service team will make contact to resolve.
1 month ago
Scam You sent a different product that you sell in the website. To use in a different part of the body. Sent me a cream that I can buy in any shop 4 times cheaper. Never again and I will tell all my contacts how you make so much money cheating the consumer
 
 Verified review|
 Answer by Dr Fox Pharmacy
1 month ago
Thank you for taking the time to leave a review and I am sorry you are not happy with your order. The pharmacy sent the product you ordered but you are welcome to return it for a full refund. Kind regards
2 months ago
All good nothing wrong difficult to improve such a simple operation.
 
 Verified review|
 Answer by Dr Fox Pharmacy
2 months ago
Thank you for taking the time to leave a review. We think you may have selected one star in error. This happens sometimes. Kind regards
4 months ago
Never received items
 
 Verified review|
7 months ago
Let me dwn on a good paying customer .If they rang my Doctor's they would know everything fine on medication i was ordering regular.I could put more but won't
 
 Verified review|
 Answer by Dr Fox Pharmacy
7 months ago
Thank you for this review. There is a pattern of over-ordering, but we will contact you through you account to arrange a check with your GP to see what can be done. Sorry for the inconvenience. Best Regards
8 months ago
From order to fast delivery Dr Fox is excellent.
 
 Verified review|
 Answer by Dr Fox Pharmacy
8 months ago
Thank you for your review. We think you may have ticked one star by mistake? This can sometimes happen. Kind regards
8 months ago
Very unhelpful people.
 
 Verified review|
 Answer by Dr Fox Pharmacy
8 months ago
Hello. Thank you for your review. We are very sorry to hear that you are not happy with the service you have received. We will contact you to resolve any issues you may have. Best regards
9 months ago
I ordered champix tablets and the royal mail sent it back because it was refused a signature-I was home all day and nobody has knocked on my door
 
 Verified review|
 Answer by Dr Fox Pharmacy
9 months ago
Hello. We are very sorry to hear that your parcel has not arrived. Please accept our apologies for this. We will contact you directly to resolve this issue and ensure that you receive your parcel. Best regards
9 months ago
Excellent service
 
 Verified review|
 Answer by Dr Fox Pharmacy
9 months ago
Hello, thank you for taking the time to leave a review. We think you may have selected 1 star by mistake. This happens sometimes.
Package on time as promised,top marks 5.00
 
 Verified review|
 Answer by Dr Fox Pharmacy
9 months ago
Thank you for this review and kind words. We think one star has been clicked instead of five stars. This happens sometimes. Best regards.
10 months ago
Sai delivery would be 1-2 days... then after a week of waiting told me it was unavailable
 
 Verified review|
 Answer by Dr Fox Pharmacy
10 months ago
Thank you for your comments and we are sorry for the inconvenience this caused. Our turnaround is usually 1-2 days (Mon-Fri) but unfortunately the pharmacy was having some trouble obtaining stock of your medication and this is what caused the delay. Our admin team spoke to you about this and your order was cancelled and refunded.
10 months ago
Good service
 
 Verified review|
 Answer by Dr Fox Pharmacy
10 months ago
Thank you for this review and kind words. We think one star has been clicked instead of five. This happens sometimes. Best regards