Dr Fox PharmacyReviews

: 27,819ExcellentCertified

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Dr Fox Pharmacy- Logo - reviews
Dr Fox Pharmacy- Logo - reviews

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Dr Fox Pharmacy - Prescription medicine posted direct

Dr Fox Pharmacy provides medicine on prescription following an online health assessment. Orders are reviewed by UK doctors and medicine is posted from our registered pharmacy. The service is safe, convenient, confidential, and managed by experienced GPs who also work in the NHS.
Contact
Index Medical Ltd
Boyce's Building, 40-42 Regent Street
BS8 4HU Bristol
United Kingdom
Trade register
United Kingdom 06797903
Authorised representative
Mr D. Broughton

Reviews for Dr Fox Pharmacy

4.93/5.00
Excellent
How is the rating calculated?

5,207 reviews in the last 12 months

95 %
4 %
< 1 %
< 1 %
< 1 %
27,819 total reviews

the most positive review


9 months ago
I found the product I wanted on the Dr Fox site, at a much lower cost than elsewhere. I returned the on-line medical questionnaire, and within one day was told that my responses were suitable for the product. I paid for the product, and within 2 days, I received it through the post. It has proven to be a very good treatment. I class this as great service and will certainly use this company again.
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the most critical review


3 months ago
I have for years been telling Dr Fox their website is dysfunctional! It doesn't allow ordering of two of the same product (eg two 32 x 100mg packs). This means either making a repeat order or ordering 1 x 32, 1 x 16, etc on the same order at added cost to the customer. The only justification offered is this is to stop over ordering. This could easily with controlled with a quantity cap per order!
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Read the most positive or most critical review

Positive
Critical
9 months ago
I found the product I wanted on the Dr Fox site, at a much lower cost than elsewhere. I returned the on-line medical questionnaire, and within one day was told that my responses were suitable for the product. I paid for the product, and within 2 days, I received it through the post. It has proven to be a very good treatment. I class this as great service and will certainly use this company again.
Read more
3 months ago
I have for years been telling Dr Fox their website is dysfunctional! It doesn't allow ordering of two of the same product (eg two 32 x 100mg packs). This means either making a repeat order or ordering 1 x 32, 1 x 16, etc on the same order at added cost to the customer. The only justification offered is this is to stop over ordering. This could easily with controlled with a quantity cap per order!
Read more

What other customers say about their experience with Dr Fox Pharmacy

 Sort order relevance 
19 days ago
Quicker delivery Cheaper product
 Verified review|
5 days ago
Product didn’t work
 Verified review|
Dr Fox Pharmacy- Logo - reviews
Dr Fox Pharmacy- Logo - reviews
 Answer by Dr Fox Pharmacy
5 days ago
Hello. Thank you for your review, we are very sorry to hear that the medication did not work well for you. All our medicine is genuine, UK licensed, and posted from our registered UK pharmacy. If the medicine did not work, please consult your regular doctor as you may need tests and alternative treatment. We will contact you directly regarding a resolution. Best regards
3 months ago
I have for years been telling Dr Fox their website is dysfunctional! It doesn't allow ordering of two of the same product (eg two 32 x 100mg packs). This means either making a repeat order or ordering 1 x 32, 1 x 16, etc on the same order at added cost to the customer. The only justification offered is this is to stop over ordering. This could easily with controlled with a quantity cap per order!
 Verified review|
6 months ago
Scam You sent a different product that you sell in the website. To use in a different part of the body. Sent me a cream that I can buy in any shop 4 times cheaper. Never again and I will tell all my contacts how you make so much money cheating the consumer
 Verified review|
Dr Fox Pharmacy- Logo - reviews
Dr Fox Pharmacy- Logo - reviews
 Answer by Dr Fox Pharmacy
6 months ago
Thank you for taking the time to leave a review and I am sorry you are not happy with your order. The pharmacy sent the product you ordered but you are welcome to return it for a full refund. Kind regards
1 year ago
Let me dwn on a good paying customer .If they rang my Doctor's they would know everything fine on medication i was ordering regular.I could put more but won't
 Verified review|
Dr Fox Pharmacy- Logo - reviews
Dr Fox Pharmacy- Logo - reviews
 Answer by Dr Fox Pharmacy
1 year ago
Thank you for this review. There is a pattern of over-ordering, but we will contact you through you account to arrange a check with your GP to see what can be done. Sorry for the inconvenience. Best Regards
5 months ago
Sent two email my last order have not got it but still take your money .no one got back two me not a good way two treat people,
 Verified review|
Dr Fox Pharmacy- Logo - reviews
Dr Fox Pharmacy- Logo - reviews
 Answer by Dr Fox Pharmacy
5 months ago
Thank you for your review and very sorry to hear you are not happy with our service. The item was damaged in transit by Royal Mail and a replacement was sent out after you had alerted us to this. After reviewing communications I can see all emails were responded to promptly. Our customer service staff will contact you again.
5 months ago
Paid four tables they never come ,sent two email they do not get back two you
 Verified review|
6 months ago
All good nothing wrong difficult to improve such a simple operation.
 Verified review|
Dr Fox Pharmacy- Logo - reviews
Dr Fox Pharmacy- Logo - reviews
 Answer by Dr Fox Pharmacy
6 months ago
Thank you for taking the time to leave a review. We think you may have selected one star in error. This happens sometimes. Kind regards
1 year ago
From order to fast delivery Dr Fox is excellent.
 Verified review|
Dr Fox Pharmacy- Logo - reviews
Dr Fox Pharmacy- Logo - reviews
 Answer by Dr Fox Pharmacy
1 year ago
Thank you for your review. We think you may have ticked one star by mistake? This can sometimes happen. Kind regards
6 months ago
Follow through on commitments
 Verified review|
Dr Fox Pharmacy- Logo - reviews
Dr Fox Pharmacy- Logo - reviews
 Answer by Dr Fox Pharmacy
5 months ago
Thank you for your review and very sorry to hear you are unhappy. Your order was placed afternoon of 27th January, dispatched 28th, and delivered on the 29th. We have not received any communication from yourself regarding any aspect of this order - as far as we can determine we have followed through on our commitments. Our customer service team will make contact to resolve.
1 year ago
Very unhelpful people.
 Verified review|
Dr Fox Pharmacy- Logo - reviews
Dr Fox Pharmacy- Logo - reviews
 Answer by Dr Fox Pharmacy
1 year ago
Hello. Thank you for your review. We are very sorry to hear that you are not happy with the service you have received. We will contact you to resolve any issues you may have. Best regards
8 months ago
Never received items
 Verified review|