Certificate for dotjewellery.com

No. XC520FC05F8CDE0A3CC2FF1241254B84A
 
Approved on
01/08/2013
Valid until
31/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee
 

Reviews for dotjewellery.com


Excellent

4.99/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star
The score is calculated based on the 23 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 146 review have been collected.
    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/03/2018
Date of order
22/03/2018
22/03/2018
Ordered our wedding rings through dotjewellery and couldn't be happier. The silver bands are just what we wanted and they fit perfectly. Great customer service and speedy delivery to.
Thank you for your contribution to our special day
Chris and Kirsty
5.00
Excellent
Date of publication
13/03/2018
Date of order
11/02/2018
13/03/2018
Very good workmanship, producing exactly what was needed.
4.67
Excellent
Date of publication
05/03/2018
Date of order
05/03/2018
05/03/2018
Phoned as I wanted something that was not on the website. This was quickly priced - and ordered. The item arrived a week later and was exactly as requested. Will not hesitate to recommend dotjewellery.com and their professionalism, customer service and quality of work.
5.00
Excellent
Date of publication
13/02/2018
Date of order
29/01/2018
13/02/2018
Marvellous service, speedy and efficient. We ordered our wedding rings for our forthcoming wedding. We have not been disappointed by anything and have already given a recommendation to two work colleagues who also are getting married.
5.00
Excellent
Date of publication
31/01/2018
Date of order
30/01/2018
31/01/2018
My daughter in law wanted a snake necklace for Christmas and I was told that you could get them anywhere. However they were no longer available so I found your silver one and though it too narrow and unlikely to have an Lear decorat silver snake necklace and ordered it, but was worried tithe snake pattern would not show up on such a narrow chain which was true
5.00
Excellent
Date of publication
30/01/2018
Date of order
30/01/2018
30/01/2018
So happy I purchased my wedding ring from dot jewellery From start to finish they have been amazing sent me ring sizer and a demo ring in the post and fulfilled all my special requests regarding my ring , so happy with it . It's better than I could of imagined , highly highly recommend them Thank you again dot jewellery for my beautiful wedding ring :D :D
5.00
Excellent
Date of publication
28/12/2017
Date of order
14/12/2017
28/12/2017
no problems
5.00
Excellent
Date of publication
11/12/2017
Date of order
25/11/2017
11/12/2017
Expectations exceeded, therefore could not have been better all round.
5.00
Excellent
Date of publication
18/11/2017
Date of order
17/11/2017
18/11/2017
Extremely happy with titanium ring
5.00
Excellent
Date of publication
26/10/2017
Date of order
25/10/2017
26/10/2017
Everything about the experience with dotjewellery was excellent. The range of goods; ease of order; price; their willingness to comply with my request to notify me of the delivery date; speed of delivery and most of all quality of he product. My wedding rings was above expectation and I am so pleased with it. Cannot wait now to get married, wear it every day and show it off to everyone.
5.00
Excellent
Date of publication
06/10/2017
Date of order
03/10/2017
06/10/2017
Such an easy, friendly company to deal with. The wedding ring we bought for my husband, in matt gold is absolutely gorgeous - why go to a high street jewellers when you can get superb quality, friendly, helpful service and competitive prices from Dot
5.00
Excellent
Date of publication
03/10/2017
Date of order
02/10/2017
03/10/2017
I took a punt on this as I'd never heard of the before and came across them on a Google search. Well, so glad I did Customer service is very good and communications were quick and easy. My ring arrived very quickly and exactly as I'd chosen and more. Well worth the money and I'll most certainly be ordering again. May even take a trip to the shop next year for a custom built piece.
5.00
Excellent
Date of publication
01/10/2017
Date of order
25/09/2017
01/10/2017
Mike Devon
Dot jewellery were excellent from first to last, even though our order was at
short notice it arrive on the morning of our choice, we also recieved a phone
call the evening before to let us know our order had been dispatched
EXCELLENT SERVICE EXCELLENT PRODUCT
5.00
Excellent
Date of publication
24/07/2017
Date of order
23/06/2017
24/07/2017
Excellent service. Quality products. I bought two gold rings and they arrived well within time. They sent me a ring measuring thing so I could double check the measurement given by the local jewellers. The measuring device worked perfectly and the ring fits just as it should.
I highly recommend dotjewellery.com.
5.00
Excellent
Date of publication
21/07/2017
Date of order
20/07/2017
21/07/2017
I wish all of my wedding purchases had gone as smoothly Wonderfully quick, sensible advice, great product - perfect from start to finish.
Thank you so so much
5.00
Excellent
Date of publication
12/07/2017
Date of order
11/07/2017
12/07/2017
Absolutely over the moon with our wedding rings, They are exactly what we were hoping for.. very thick, solid and heavy.. nothing like we could of ever found in our local jewellers. Highly recommend to our friends and family and on the mamy wedding groups I'm a member of on Facebook.
5.00
Excellent
Date of publication
12/07/2017
Date of order
11/07/2017
12/07/2017
Fantastic company, my item was packaged really well. The customer services team was amazing. Will suggest to friends and family.
Overall, fantastic.
Thankyou
5.00
Excellent
Date of publication
11/07/2017
Date of order
07/07/2017
11/07/2017
Always take a chance when you buy off line but the quality of the rings I bought was excellent and very good value for money, saved me hundreds of pounds compared to high street prices.
5.00
Excellent
Date of publication
07/07/2017
Date of order
07/07/2017
07/07/2017
I ordered two gold wedding bands with a star cut ruby. One of which was
special order because of the size. They are both stunning and we could not be more pleased. The company were very helpful and responsive to my requests.
Definitely a pleasure to do business with. I would highly recommend dot.jewellery to everyone.
5.00
Excellent
Date of publication
25/06/2017
Date of order
23/06/2017
25/06/2017
I made a mistake with my ring size and needed to change this after I placed my order. Not a problem at all, a quick phone call was all it took. Beautiful quality ring and very well presented. Would use again
5.00
Excellent
Date of publication
23/06/2017
Date of order
23/06/2017
23/06/2017
I ordered a wedding ring from Dot Jewellery. I received what I ordered but then decided to change the shape and re-size it. They were so patient with me and professional. I'm absolutely thrilled with my new ring. It looks amazing and matches my engagement ring perfectly. I would recommend them to anyone wanting something special. Cannot fault their craftsmanship and service. Excellent So Happy
5.00
Excellent
Date of publication
27/05/2017
Date of order
26/05/2017
27/05/2017
As a retirement present to myself, I wanted my silver wedding ring made in platinum. I found dot jewellery online and found the website to be really useful and easy to use in order to recreate my ring. I sent an email to them as I wasn't sure what size to order. I received a rigid ring sizer and also got a phone call from Oliver to discuss my requirements. The ring is exactly what I wanted.
5.00
Excellent
Date of publication
27/05/2017
Date of order
26/05/2017
27/05/2017
Very knowledgeable and very helpful. And the rings received were beautiful. I can't say enough good things about dotjewellery.

Thank you. Will definitely use you again and tell my friends. (:
5.00
Excellent
dotjewellery.com customer reviews

dotjewellery.com

Products at dotjewellery.com

dotjewellery.com was certified by Trusted Shops on 01/08/2013.

Contact
The Green, Rhossili
SA3 1PL Swansea
United Kingdom
Tel: 01792 391 300
enquiries@dotjewellery.com
dotjewellery.com
Owner
L K Matthews Ltd
The Green, Rhossili
SA3 1PL Swansea
United Kingdom
Trade register
United Kingdom 04676919
Authorized representative
Steven Campbell-Kelly
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with dotjewellery.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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