Certificate for dotjewellery.com
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
01/08/2013
Valid until
31/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for dotjewellery.com
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- Delivery
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- Goods
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- Customer service
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Experience with dotjewellery.com
Excellent service. Quality products. I bought two gold rings and they arrived well within time. They sent me a ring measuring thing so I could double check the measurement given by the local jewellers. The measuring device worked perfectly and the ring fits just as it should.
I highly recommend dotjewellery.com.
I highly recommend dotjewellery.com.
I wish all of my wedding purchases had gone as smoothly Wonderfully quick, sensible advice, great product - perfect from start to finish.
Thank you so so much
Thank you so so much
Absolutely over the moon with our wedding rings, They are exactly what we were hoping for.. very thick, solid and heavy.. nothing like we could of ever found in our local jewellers. Highly recommend to our friends and family and on the mamy wedding groups I'm a member of on Facebook.
Fantastic company, my item was packaged really well. The customer services team was amazing. Will suggest to friends and family.
Overall, fantastic.
Thankyou
Overall, fantastic.
Thankyou
Always take a chance when you buy off line but the quality of the rings I bought was excellent and very good value for money, saved me hundreds of pounds compared to high street prices.
I ordered two gold wedding bands with a star cut ruby. One of which was
special order because of the size. They are both stunning and we could not be more pleased. The company were very helpful and responsive to my requests.
Definitely a pleasure to do business with. I would highly recommend dot.jewellery to everyone.
special order because of the size. They are both stunning and we could not be more pleased. The company were very helpful and responsive to my requests.
Definitely a pleasure to do business with. I would highly recommend dot.jewellery to everyone.
I made a mistake with my ring size and needed to change this after I placed my order. Not a problem at all, a quick phone call was all it took. Beautiful quality ring and very well presented. Would use again
I ordered a wedding ring from Dot Jewellery. I received what I ordered but then decided to change the shape and re-size it. They were so patient with me and professional. I'm absolutely thrilled with my new ring. It looks amazing and matches my engagement ring perfectly. I would recommend them to anyone wanting something special. Cannot fault their craftsmanship and service. Excellent So Happy
As a retirement present to myself, I wanted my silver wedding ring made in platinum. I found dot jewellery online and found the website to be really useful and easy to use in order to recreate my ring. I sent an email to them as I wasn't sure what size to order. I received a rigid ring sizer and also got a phone call from Oliver to discuss my requirements. The ring is exactly what I wanted.
Very knowledgeable and very helpful. And the rings received were beautiful. I can't say enough good things about dotjewellery.
Thank you. Will definitely use you again and tell my friends. (:
Thank you. Will definitely use you again and tell my friends. (:
Very easy transaction supported with great communications. I could not be more delighted with my purchase and choice of supplier. Proves that good old customer service is still alive and kicking. Very well done.
We received an acknowledgement of our order for a ring immediately, with a quoted delivery date. The order was received well within the quoted time and was well packed. The ring itself is very well made and a perfect fit.
5 service from a 5 company.
5 service from a 5 company.
I asked for a special order ring to match my fiance's ring design, in a slightly narrower width. The company produced exacty what I ordered and both rings were delivered safely within less than two weeks. They are perfect. This company was pleasant and professional to deal with and I recommend them to any bride and groom who would like special rings at good prices.
I was delighted with the wonderful service on this special ring which is a perfect fit.
I was informed of progress every step of the way and hopefully will have another piece in the future.
I was informed of progress every step of the way and hopefully will have another piece in the future.
A very pleasant experience, our rings are superb, excellent quality and delivered on the day we was expecting, overal we can not fault them or the service, We would recommend to anyone, we love our rings thank you.
Dotjewellery.com.made buying my new ring a very pleasant experience, I'm a reluctant online shopper but they guided me through the process and everything ran smoothly and I love my new piece of jewellery, well done
As was concerned about delivery date being in time for my wedding, I called them, they were very responsive and understanding. Contacted them again and they knew who I was, our previous conversation and confirmed delivery date. Beautiful ring arrived on stated date and now on my brides finger in Uganda.
Very friendly and efficient service. Couldn't have been dealt with better, and excellent quality goods. I would recommend them in a heartbeat
This company is excellent. Their customer service and product is of the highest quality. They resized our ring (our fault) so quickly and with no fuss. Please be assured this is the company to go to
Our ring was beautiful; not the 'high end' on their website BUT we were treated exactly the same as though we'd paid thousands. This company is a very rare find & we're so happy we did.
Our ring was beautiful; not the 'high end' on their website BUT we were treated exactly the same as though we'd paid thousands. This company is a very rare find & we're so happy we did.
Excellent ring and even better customer service when the ring was rushed over for the wedding Huge thanks to Dot Jewellery
Fantastic service from dotjewellry
Great choice and options for rings and website very easy to use
We really appreciated the measuring gauge sent in the post enabling us to double check that we had selected the right sizes
Very quick delivery
Highly recommended
Great choice and options for rings and website very easy to use
We really appreciated the measuring gauge sent in the post enabling us to double check that we had selected the right sizes
Very quick delivery
Highly recommended
We ordered the wrong size and panicked a little about returning/exchanging in time. The team was very reassuring, the exchange and delivery both times were super quick. The ring is perfect, excellent quality and we can wait to get married.
Was very pleased with the customer service and regular updates re my purchase. The goods were of excellent quality and fully lived up to my expectations. Will definitely shop here again.
Extremely happy. The advice I was given about my engagement ring that had become worn after 34 years () was very helpful. I left the ring with Dot jewellery
and was assured it would be with me in three weeks, but it surprised me by arriving early in the post, beautifully wrapped , looking as good as the first day it was put on my finger
and was assured it would be with me in three weeks, but it surprised me by arriving early in the post, beautifully wrapped , looking as good as the first day it was put on my finger
Very satisfied, customer service is excellent, the ring I ordered is beautiful and fits perfectly. Would definitely recommend this company to Friends and family
dotjewellery.com
dotjewellery.com was certified by Trusted Shops on 01/08/2013.
Contact
The Green, Rhossili
SA3 1PL Swansea
United Kingdom
SA3 1PL Swansea
United Kingdom
Tel: 01792 391 300
enquiries@dotjewellery.com
dotjewellery.com
Owner
L K Matthews Ltd
Suite D, Astor House, 282 Lichfield Road
B74 2UG Sutton Coldfield, West Midlands
United Kingdom
Suite D, Astor House, 282 Lichfield Road
B74 2UG Sutton Coldfield, West Midlands
United Kingdom
Trade register
United Kingdom 04676919
Authorized representative
Steven Campbell-Kelly
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with dotjewellery.com in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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Customer reviews