Certificate for dotjewellery.com

No. XC520FC05F8CDE0A3CC2FF1241254B84A
 

Approved on
01/08/2013
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for dotjewellery.com



Excellent

4.97/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 13 Trusted Shops reviews collected in the last 12 months.
In total, dotjewellery.com has already collected 156 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
04/02/2019
Date of order
04/02/2019
04/02/2019
Enjoyed the experience, ordered the ring, they then sent a size guide to be on safe side. Contact was good as needed to change the size. The ring is so nice only place I was able to match engagement ring.
5.00
Excellent

Date of publication
23/01/2019
Date of order
22/01/2019
23/01/2019
Fantastic customer service, my ring is exactly as I ordered it along with a beautifully done inscription, perfect just can not fault it in any shape or form. I am really delighted with this company and wouldn't hesitate to recommend them to my family and friends.
5.00
Excellent

Date of publication
14/12/2018
Date of order
13/12/2018
14/12/2018
It is always worrying trying a new online shop for the first time, especially for such an important purchase but I needn't have worried After selecting from a beautiful collection, I received my ring well within the estimated time. I am very pleased with both the ring and the service and wouldn't hesitate to use them again. Thank you
5.00
Excellent

Date of publication
11/12/2018
Date of order
11/12/2018
11/12/2018
A lovely shop in a beautiful location. The customer service was excellent and they spent time going through all the details to ensure that we both got the wedding rings we wanted. The rings have now arrived and are stunning. An excellent service all round.
5.00
Excellent

Date of publication
11/12/2018
Date of order
11/12/2018
11/12/2018
Oliver at Dot Jewellery completely remodelled a problematic engagement ring for us and it is absolutely beautiful. Excellent friendly, helpful customer service and high quality work. I would recommend to everyone
5.00
Excellent

Date of publication
26/11/2018
Date of order
27/10/2018
26/11/2018
Excellent service and product. Will use again in the future and highly recommend to other users.
5.00
Excellent

Date of publication
25/07/2018
Date of order
25/07/2018
25/07/2018
Can't rate them highly enough. Probably the best jewellers I've ever used ++++
5.00
Excellent

Date of publication
10/07/2018
Date of order
09/06/2018
10/07/2018
Excellent ring and service
5.00
Excellent

Date of publication
09/06/2018
Date of order
08/06/2018
09/06/2018
We arranged a weekend stay in the area to visit the shop and so pleased we did. The choice of wedding rings was excellent and we were well looked after and every option was explained. Rings arrived and packaged very well and they look excellent. Certainly not the high street stuff and for a good price too. Would definitely buy again although it would be a dress ring rather than another wedding one
5.00
Excellent

Date of publication
26/04/2018
Date of order
03/04/2018
26/04/2018
Excellent service
Couldn't have been more helpful, highly recommended, I'd definitely buy from them again
5.00
Excellent

Date of publication
22/03/2018
Date of order
22/03/2018
22/03/2018
Ordered our wedding rings through dotjewellery and couldn't be happier. The silver bands are just what we wanted and they fit perfectly. Great customer service and speedy delivery to.
Thank you for your contribution to our special day
Chris and Kirsty
5.00
Excellent

Date of publication
13/03/2018
Date of order
11/02/2018
13/03/2018
Very good workmanship, producing exactly what was needed.
4.67
Excellent

Date of publication
05/03/2018
Date of order
05/03/2018
05/03/2018
Phoned as I wanted something that was not on the website. This was quickly priced - and ordered. The item arrived a week later and was exactly as requested. Will not hesitate to recommend dotjewellery.com and their professionalism, customer service and quality of work.
5.00
Excellent

dotjewellery.com customer reviews

dotjewellery.com

dotjewellery.com was certified by Trusted Shops on 01/08/2013.

Contact
The Green, Rhossili
SA3 1PL Swansea
United Kingdom
shck@dotjewellery.com
dotjewellery.com
Owner
L K Matthews Ltd
The Green, Rhossili
SA3 1PL Swansea
United Kingdom
Trade register
United Kingdom 04676919
Authorized representative
Steven Campbell-Kelly
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with dotjewellery.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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