Certificate for dotjewellery.com

No. XC520FC05F8CDE0A3CC2FF1241254B84A
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for dotjewellery.com



Excellent

4.97/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 23 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 125 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
As a retirement present to myself, I wanted my silver wedding ring made in platinum. I found dot jewellery online and found the website to be really useful and easy to use in order to recreate my ring. I sent an email to them as I wasn't sure what size to order. I received a rigid ring sizer and also got a phone call from Oliver to discuss my requirements. The ring is exactly what I wanted.
5.00
Excellent

Very knowledgeable and very helpful. And the rings received were beautiful. I can't say enough good things about dotjewellery.

Thank you. Will definitely use you again and tell my friends. (:
5.00
Excellent

On time and what I ordered in perfect order.
5.00
Excellent

Very easy transaction supported with great communications. I could not be more delighted with my purchase and choice of supplier. Proves that good old customer service is still alive and kicking. Very well done.
5.00
Excellent

Highly recommend this company for their friendly professionalism & quality products.
5.00
Excellent

We received an acknowledgement of our order for a ring immediately, with a quoted delivery date. The order was received well within the quoted time and was well packed. The ring itself is very well made and a perfect fit.

5 service from a 5 company.
5.00
Excellent

I asked for a special order ring to match my fiance's ring design, in a slightly narrower width. The company produced exacty what I ordered and both rings were delivered safely within less than two weeks. They are perfect. This company was pleasant and professional to deal with and I recommend them to any bride and groom who would like special rings at good prices.
5.00
Excellent

I was delighted with the wonderful service on this special ring which is a perfect fit.
I was informed of progress every step of the way and hopefully will have another piece in the future.
5.00
Excellent

A very pleasant experience, our rings are superb, excellent quality and delivered on the day we was expecting, overal we can not fault them or the service, We would recommend to anyone, we love our rings thank you.
5.00
Excellent

Dotjewellery.com.made buying my new ring a very pleasant experience, I'm a reluctant online shopper but they guided me through the process and everything ran smoothly and I love my new piece of jewellery, well done
5.00
Excellent

As was concerned about delivery date being in time for my wedding, I called them, they were very responsive and understanding. Contacted them again and they knew who I was, our previous conversation and confirmed delivery date. Beautiful ring arrived on stated date and now on my brides finger in Uganda.
4.33
Good

Very friendly and efficient service. Couldn't have been dealt with better, and excellent quality goods. I would recommend them in a heartbeat
5.00
Excellent

This company is excellent. Their customer service and product is of the highest quality. They resized our ring (our fault) so quickly and with no fuss. Please be assured this is the company to go to
Our ring was beautiful; not the 'high end' on their website BUT we were treated exactly the same as though we'd paid thousands. This company is a very rare find & we're so happy we did.
5.00
Excellent

Excellent ring and even better customer service when the ring was rushed over for the wedding Huge thanks to Dot Jewellery
5.00
Excellent

Delighted
5.00
Excellent

Totally satisfied would definitely recommend thanks. Rich
5.00
Excellent

Fantastic service from dotjewellry
Great choice and options for rings and website very easy to use
We really appreciated the measuring gauge sent in the post enabling us to double check that we had selected the right sizes
Very quick delivery
Highly recommended
5.00
Excellent

We ordered the wrong size and panicked a little about returning/exchanging in time. The team was very reassuring, the exchange and delivery both times were super quick. The ring is perfect, excellent quality and we can wait to get married.
5.00
Excellent

Was very pleased with the customer service and regular updates re my purchase. The goods were of excellent quality and fully lived up to my expectations. Will definitely shop here again.
5.00
Excellent

Extremely happy. The advice I was given about my engagement ring that had become worn after 34 years () was very helpful. I left the ring with Dot jewellery
and was assured it would be with me in three weeks, but it surprised me by arriving early in the post, beautifully wrapped , looking as good as the first day it was put on my finger
5.00
Excellent

Very satisfied, customer service is excellent, the ring I ordered is beautiful and fits perfectly. Would definitely recommend this company to Friends and family
5.00
Excellent

I was thrilled to receive my patterned wedding ring. It is really beautiful. Customer service was amazing. I had a very tight time scale but my ring was delivered as promised. Thank you all so much.
5.00
Excellent

What a brilliant company They sell excellent quality goods at reasonable prices. There customer service has been amazing, I ordered a ring last minute which couldn't be completed by the date I wanted (my own fault) I was sent a loan ring to use on the day and for me to double check the size. The postage was even paid by them. Communication was great. I couldn't recommend a better company
5.00
Excellent

dotjewellery.com customer reviews

dotjewellery.com

dotjewellery.com was certified by Trusted Shops on 01/08/2013.

Contact
The Green, Rhossili
SA3 1PL Swansea
United Kingdom
enquiries@dotjewellery.com
dotjewellery.com

Owner
L K Matthews Ltd
Suite D, Astor House, 282 Lichfield Road
B74 2UG Sutton Coldfield, West Midlands
United Kingdom
Trade register
United Kingdom 04676919
Authorized representative
Steven Campbell-Kelly
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with dotjewellery.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.