Certificate for dotjewellery.com

No. XC520FC05F8CDE0A3CC2FF1241254B84A
 

Approved on
01/08/2013
Valid until
31/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for dotjewellery.com



Excellent

4.94/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 17 Trusted Shops reviews collected in the last 12 months.
In total, dotjewellery.com has already collected 167 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
26/08/2019
Date of order
27/07/2019
26/08/2019
Excellent
5.00
Excellent

Date of publication
28/07/2019
Date of order
28/06/2019
28/07/2019
Honestly the easiest/helpful shopping experience. For something as big as your wedding day, dot jewellery were amazing, even sending a ring sizer before they dispatched. Thank you
5.00
Excellent

Date of publication
09/07/2019
Date of order
09/07/2019
09/07/2019
We have been married for 30 years and wanted to buy new wedding rings. Having found exactly what we wanted on dotjewellery web site we decided to take the plunge The service provided was excellent from first placing the order to receiving our rings, which are absolutely perfect. I can highly recommend dotjewellery and would not hesitate to buy from them again. Thank you so much. Extremely happy.
5.00
Excellent

Date of publication
17/06/2019
Date of order
18/04/2019
17/06/2019
The staff were so helpful when we were choosing our rings. Neither of us had a clue what we were doing and the staff at dot jewellery were so forthcoming with advice, it really made us feel at ease ordering our rings from them. Our rings arrived and were exactly as we wished and fit perfectly. Any queries were answered in a timely manor and staff were always courteous and friendly. Would recommend
5.00
Excellent

Date of publication
03/05/2019
Date of order
03/05/2019
03/05/2019
A fantastic company that made 2 beautiful wedding rings of our own design
They were extremely helpful letting us know what was possible as they were made up of two colour gold's
They turned out to be better than we could of imagined
5.00
Excellent

Date of publication
23/04/2019
Date of order
18/04/2019
23/04/2019
After looking forever for a wedding ring I finally came across DotJewellery, they custom made my dream wedding band and stayed in constant contact to make sure everything was perfect.
I highly recommend them, thankyou so much
5.00
Excellent

Date of publication
18/04/2019
Date of order
18/04/2019
18/04/2019
Very helpful advice and very pleasant to deal with
4.00
Good

Date of publication
18/04/2019
Date of order
18/04/2019
18/04/2019
Excellent service the wife was really pleased
5.00
Excellent

Date of publication
18/04/2019
Date of order
18/04/2019
18/04/2019
Excellent service the ring fitted perfectly and is fine quality
5.00
Excellent

Date of publication
08/03/2019
Date of order
06/02/2019
08/03/2019
Excellent service
5.00
Excellent

Date of publication
07/03/2019
Date of order
16/02/2019
07/03/2019
very pleased with my new wedding ring i recieved this week prompt delivery packaged very well.cannot rate this company high enough.would reccomend to every one.thankyou to dot jewellery also my husband for buying it for me kind regards
mrs laverty from kent
5.00
Excellent

Date of publication
04/02/2019
Date of order
04/02/2019
04/02/2019
Enjoyed the experience, ordered the ring, they then sent a size guide to be on safe side. Contact was good as needed to change the size. The ring is so nice only place I was able to match engagement ring.
5.00
Excellent

Date of publication
23/01/2019
Date of order
22/01/2019
23/01/2019
Fantastic customer service, my ring is exactly as I ordered it along with a beautifully done inscription, perfect just can not fault it in any shape or form. I am really delighted with this company and wouldn't hesitate to recommend them to my family and friends.
5.00
Excellent

Date of publication
14/12/2018
Date of order
13/12/2018
14/12/2018
It is always worrying trying a new online shop for the first time, especially for such an important purchase but I needn't have worried After selecting from a beautiful collection, I received my ring well within the estimated time. I am very pleased with both the ring and the service and wouldn't hesitate to use them again. Thank you
5.00
Excellent

Date of publication
11/12/2018
Date of order
11/12/2018
11/12/2018
A lovely shop in a beautiful location. The customer service was excellent and they spent time going through all the details to ensure that we both got the wedding rings we wanted. The rings have now arrived and are stunning. An excellent service all round.
5.00
Excellent

Date of publication
11/12/2018
Date of order
11/12/2018
11/12/2018
Oliver at Dot Jewellery completely remodelled a problematic engagement ring for us and it is absolutely beautiful. Excellent friendly, helpful customer service and high quality work. I would recommend to everyone
5.00
Excellent

Date of publication
26/11/2018
Date of order
27/10/2018
26/11/2018
Excellent service and product. Will use again in the future and highly recommend to other users.
5.00
Excellent

dotjewellery.com customer reviews

dotjewellery.com

dotjewellery.com was certified by Trusted Shops on 01/08/2013.

Contact
The Green, Rhossili
SA3 1PL Swansea
United Kingdom
shck@dotjewellery.com
dotjewellery.com
Owner
L K Matthews Ltd
The Green, Rhossili
SA3 1PL Swansea
United Kingdom
Trade register
United Kingdom 04676919
Authorized representative
Steven Campbell-Kelly
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with dotjewellery.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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