P H is one of my favourite shops.P H has an excellent range of products which are easy to order. They are often on special offer too. Although I appreciate that the orders come from abroad I feel that the delivery times are unreasonable. My current order has been delayed further and is not expected to arrive until February exactly 3 months after I made the order. There are many times that I would like to make an order but cannot guarantee it’s arrival before it is needed. This is disappointing.
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1 month ago
I have to say I am rather disappointed about the Service, I placed an order for 3 pair of shoes, by the amount they have taken off my account I could see that only 2 will be shipped - but no information from Peter Hahn at all so I contacted customer service and got told yes 3.pair is late, will follow. During the whole despatch & delivery I have not received any updates or information which service will deliver my order .. the delivery just turned up at some point. This is a sad service for a company like Peter Hahn - others do much better..sorry Peter Hahn . .and by the way I am still waiting for my Refund on the late pair of shoes I had send back & according to the tracking you had received already on Monday .. today is Friday ..
Ordering easy and products superb quality although I usually only buy in the sale or if I have discounts as they are pricey. Sizes are accurate and footwear good quality leather.
Please review pricing strategy as garments are excessively costly compared to similar retailers in UK and outside UK.
Only other grumble is products take a long time to arrive and I never receive a text to say when they are due to be delivered.
2 months ago
Quality of clothing Excellent. Order tracking abysmal unless you ring up for a tracking number, even then most likely you'll see it stuck at Woodford for a long time. So give it 14 working days not 8 to avoid disappointment.
Contacting Customer Service by email gets nothing but an Automated reply not when you need something sorting out
Over the years I have bought a number of garments from Peter Hahn. Frequently I have ordered over the phone & have always had friendly & courteous dealings. The pieces I have bought are good quality & timeless.
I rely a lot on their sales as I find the clothes on the expensive side & I am on a pension. I enjoy wearing their clothes.
1 month ago
Good quality good price, good fit, nice styles and as I have difficulty with getting small sizes I am delighted with my purchases. All from the comfort of my own home which is a bonus! In the past I have never found sending for clothes very satisfactory but full marks to Peter Hahn. Thank you.
The trousers I bought recently are such a good fit. I have to study well all the lengths of your trousers because my inside leg is 25 in’s. You don’t cater for this length but the modern trousers are being worn at ankle length so I am lucky to be able to find a length which suits me.
Great range and quality of products. Purchases carefully packed and beautifully presented.
I think it is good using the postal service rather than couriers.
Occasionally, time between order and delivery is rather slow - probably due to demand.
2 months ago
Quality of clothes is great. The returns system (I’d ordered more than one size) worked efficiently.
However I do find the delivery times slow compared to other companies. Also sizing varies a great deal according to manufacture.
Sometimes a little slow on delivery. Goods nicely packaged & always good quality
Easy to contact by email & always very polite helpful replies
Very good customer service.
Refunds always very prompt. A very satisfied customer
The Quality of merchandise 5 Stars, after sales service excellent , I would recommend Peter Hahn to you all, used during lockdown and I am still shopping on line with them. Yours sincerely MRS M M Groombridge.