peterhahn.co.uk

Reviews:

Have always loved your jeans so a fan. Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.

I have found Peter Hahn reliable, good and usually quite prompt in delivery, although just now I am experiencing a slight delay having ordered a couple of items.

Since your disastrous IT issues of many months I have held back from ordering, just so much hassle and failed orders and failed system. I started today with hope, IMMEDIATELY the registration I was forced to do failed everywhere, I have been a very busy customer of Peter Hahn for decades, still I need to do this farcical 'registration over and over, nothing 'customer number' on any emailed order conf, NOTHING and as recently as September, NO customer number so delving for paper ones. ALSO you keep promising free P&P but it NEVER comes and nowhere to delete it! COME ON PH, get your act together!! You used to be perfection ...and now what happened?

Fantastic collection of good quality clothes and shoes. Everything I have bought, which is plenty, has been lovely. The website is very well thought out with the filters so you can find exactly what you are looking for. Also hovering on the colour choices without having to click and go into the product I like. Takes a bit longer than usual for delivery which is why I gave 4 stars. But a brilliant shopping experience.

Some of your telephone ladies are incredibly and genuinely warm and helpful. Some of the men are helpful. P Hahn is reliable and trustworthy and I love some of the offers. Some clothing has become bizarre. They have constant catalogues and are looking for new ideas. At 5 feet 11 inches I should prefer more 36 inch skirts and dresses. The nylon tape around your cardboard packaging invariably cuts into the box and distorts it and can leave it partially open

I ordered a pair of sandals on the 5th June (Size 3) and was informed that there was a slight delay in delivery. When I had not received them on the 30th June I contacted them to be informed that they did not know how long the delay would be. I cancelled my order. I would have liked to be informed earlier, so that I could have found alternatives. The size is difficult to find. I am pleased with the promptness which the query was processed.

For some reason I found difficulty in applying the Promotion Code, in contrast to the voucher code, which was very clear and easy to apply. It would also be very helpful if you could indicate approximately how long until the item will be delivered. Could there be advice given concerning safe place of delivery if I'm out, eg. Porch or in alcove. Would it be possible to text or email me when the item was despatched?

The quality is excellent, and it's great that PH has a free return service. Although it can take time for orders to arrive, that's because they're coming (in the case of my orders) from Germany. The reward for waiting is in the quality. Perhaps PH could be a bit more proactive in warning customers of the time scales where relevant - I was worried with my first order, but now that I know, it's fine.

I love the catalogues, website, quality and range BUT I hate the long delay between ordering and receipt of the goods. I placed an order for two in stock items three weeks ago and still haven't had them. This is really very poor customer service . I understood that there was recently a reorganisation which was intended to improve the situation - it clearly hasn't.!

My wife is a great fan of all the fashion especially her latest purchase of a twinset along with her other items over a number of years and will continue to do so. Very good quality. On the trouser level 28" does not suit petite it should be around 27" to suit smaller person. Keep up good work. Thanks Alex.

Peter Hahn has an excellent website & is incredibly efficient once an order is made. Most items are actually out of my price range but there are frequent opportunities to grab something nice. I especially appreciate having such stylish items in bigger sizes -- many ranges only go to 18 max.

I just don’t like this year’s fashions. Plus delivery times are ludicrously long. My last order took over a month. It was only a top which could have been putinthe post and arrived in two days. There’s clearly a big problem in the Company.

I find their delivery times very slow. I appreciate they come from Germany but so do Madeleine & they are quite quick. However, the quality if PH clothes are good.

Good choice and quality of products. Data on posting and tracking of an order is standard nowadays for most online shopping. Given how long it takes for items to reach the UK from Germany it would be particularly useful to have this information rather than having to check with customer service as to whether an order has been processed and likely delivery date.

Long-standing customer & to date I’ve always been delighted with my purchases. The occasional returns have been straightforward and delivery notification is good. Quality has always been exceptional ,long lasting & timeless. Over the years I’ve had many fabulous prints & styles which I still love & wear to date which remain age appropriate and flattering.

It would be great if the orders could come faster , it takes up to two weeks to receive an order from the time of ordering, however due to the fact that things come from Germany it would be great if my order could arrive quicker, I note that you’ve started to inform me about items leaving the warehouse and on its way which is a great improvement.