peterhahn.co.ukReviews:
1,204 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
7 Jun 2023
Verified review
I realise it's difficult to get clothes quickly from Germany it would be good to have a faster service.I think that the customer service is very good and helpful on the telephone.
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Our standard delivery timescale is 8-10 working days because we ship our items rather than fly them to the UK. We will of course pass your comments to our Head Office and we apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
MA
Monique A.
Poole
8 Aug 2023
Verified review
Trustworthy Company
Everything is fine other than delivery is quite slow and it would be nice if they acknowledge that any return has been received. I do feel that they are a trustworthy company.
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8 Nov 2023
Verified review
Wrong shoe fitting sent.
I ordered two pairs of shoes . I received a pair with wrong fitting. I had to send it back. There is no communication that the second pair of shoes ordered was out of stock.
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Answer by peterhahn.co.uk
8 Nov 2023
Thank you for your review, We are sorry to hear you have not received a second pair of shoes please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you Alternatively, contact via email at service@peterhahn.co.uk, We look forward to hearing from you we are sorry for any inconveniences caused Kind Regards, Your PETER HAHN Team
HS
Hernibs S.
Northern Ireland
9 Jun 2023
Verified review
Recently the customer service has been less than perfect. Website being updated and some features not available...i.e. seeing my account. hoping this will be rectified soon.
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KD
Karen D.
LITTLEHAMPTON
18 Oct 2023
Verified review
They have a great range of brands which aren't readily available in shops. My only gripe is that delivery is slow and there are no updates on when the delivery will arrive.
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31 Jul 2023
Verified review
Non-standard sizes
Very wide choice, but sizes are very different from standard ones. I ordered a pair of jeans and had to get a size 22 to fit me, whereas I normally have size 18 or even 16.
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14 Dec 2023
Verified review
I can only give my opinion on the last item I ordered which was a lime green sweater which I thought was too much money at approximately £85 for the quality of the item
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Answer by peterhahn.co.uk
14 Dec 2023
Thank you for your review, We are very sorry to hear you are not happy with the quality of the clothing you have received, Inside the parcel there is a free post return label you can use to return your item for a full refund if needed if you can also put a cover note within the parcel with the reason for retruning your item, Once we receive your return item back we can process your refund, In the meantime if we can be of any further assistance do not hesitate to contact us, We are sorry for an inconviances caused Kind Regards, Your PETER HAHN Team.
23 Jun 2023
Verified review
Only one out of two items ordered have arrived, a month after placing the order.
New computer systems installed need removing and revert to previous system that worked!
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
3 Sept 2023
Verified review
Deliveries are taking such a long time, and not being able to view my orders online then having to ring and wait 10 minutes for them to answer the phone is very poor !
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We apologise for your account online being temporarily unavailable, we are working hard to fix this issue. Stock permitting orders should arrive within 8-10 working days. Our phone lines are busy at present, however you can contact us by email at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
6 May 2023
Verified review
Normally swift delivery was slightly slower than usual for our last order. Slight signs of manufacturing quality control not up to the past standard on recent orders.
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30 Jun 2023
Verified review
Goods are excellent but delivery very poor. You order something and takes weeks to come. Very annoying when you are hopi g for it for summer and arrives nearer autumn
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14 Nov 2023
Verified review
Good company
Delivery can be rather slow after being notified goods are on the way. Goods are always well packaged.you are notified in any delays good company to deal with
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AW
Anne W.
Cardiff
5 May 2023
Verified review
Quality and range of products from very expensive to, in my case, affordable. My only issue is the delivery is slow as long as you know this plan accordingly.
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VW
VALERIE W.
Wetherby
6 Jul 2023
Verified review
It is a pity that you have to wait so long before you receive the goods, under the circumstances it is to be understood. Generally the quality is excellent.
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8 Oct 2023
Verified review
Delivery times are poor, items take weeks and weeks to arrive. The processing of returned goods is also much too slow. Items are always of good quality.
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SM
Susan M.
Etchingham
8 Aug 2023
Verified review
It's always been a fantastic place to find the best fashion.
Just lately , the delivery has been slow but hopefully it will
be back to normal very soon.
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8 Sept 2023
Verified review
Beautiful collection of items sold. Good quality, described accurately and fairly priced. Lost 2 stars for the slow delivery and lack of communication.
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We are sorry for the lack of communication, but our IT team are working hard to ensure all automated emails are sent once more. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
1 Jun 2023
Verified review
I entered a voucher number with an order, but it was not acted upon.
I ordered an item 3 weeks ago, and it still hasn’t landed, yet it was ‘in stock’.
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
29 Sept 2023
Verified review
Delivery times are too long!
Customer service - waiting time on the phone to speak to a member is long, but helpful staff when you do get connected
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review. We are very sorry to hear your order took longer than expected Typically items should be delivered in 8-10 working days, stock permitting. We are currently experiencing a large number of queries due to technical issues, but rest
assured that we are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
8 Jun 2023
Verified review
Very slow delivery
Ordered goods on 11th May nothing arrived yet had an email apology but no estimated time to expect anything summer may be over before I get anything
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.