peterhahn.co.ukReviews:
1,204 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
13 Sept 2023
Verified review
Pleased with their products. But delivery still too slow. BREXIT?
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Answer by peterhahn.co.uk
14 Sept 2023
Thank you for your review, We are sorry you think our delivery period is too long. As per our terms and conditions, our delivery time scale is 8-10 working days from the date of dispatch. If you are looking to place an order, I would advise calling in advance to check the levels of the stock with one of our friendly agents on 0800 0542120. Alternatively, you can contact us via email at service@peterhahn.co.uk We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
21 Jun 2023
Verified review
Very good quality clothing but delivery times are extremely poor.
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. We will pass your comments to our Head Office regarding the delivery, we apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
9 Jun 2023
Verified review
significant delay in receiving order but quality of item is high
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
24 May 2023
Verified review
Difficulty in getting you to accept the correct email address
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Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We apologise for the inconvenience at this time and will of course pass your comments to our IT department. Kind regards, your PETER HAHN Team.
SM
S. M.
Cambridge
4 May 2023
Verified review
delivery is very slow, where is my order promised for 30/4/23?
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Answer by peterhahn.co.uk
5 May 2023
Thank you for your review. Please contact us at service@peterhahn.co.uk so we can chase your order for you. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
21 Sept 2023
Verified review
Very slow delivery and no update for out of stock items
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24 May 2023
Verified review
Delivery was slow - order took about 10 days yo arrive
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Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We are sorry to read your delivery time was longer than anticipated, as stated in our T&C's we do kindly ask 8-10 working days for your order to arrive. Kind regards, your PETER HAHN Team.
AE
Anne E.
Poole
24 Jun 2023
Verified review
The returns are credited rather slowly at the moment
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
BJ
beryl.james@icloud.com J.
Swansea
30 May 2023
Verified review
Quality and choice excellent. Delivery times appaing
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8 May 2023
Verified review
Rating
difficult to rate when you haven`t received the goods
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25 Aug 2023
Verified review
Delivery of orders
Some items ordered take too long to be delivered.
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review. As per our terms and conditions on our website, our delivery timescale is 8-10 working days for in stock items as all goods are shipped from Germany. We do apologise for recent delays and any inconvenience caused. Rest assured that we are working hard to iron out the issues with our new system and get back to our normal excellent level of service as quickly as we can. If we can be of any further assistance please contact us on 0800 0542120 Kind regards, your PETER HAHN Team
19 Jul 2023
Verified review
Delivery Times
Ordered in stock items take a month to arrive.
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Answer by peterhahn.co.uk
20 Jul 2023
Thank you for your review. Typically we ask to allow 8-10 working days for the order to arrive but as we have been dealing with a large backlog of queries we apologise sincerely should the delivery be delayed. We are working hard to resolve all technical issues to ensure your shopping experience is a more enjoyable one. Kind regards, your PETER HAHN Team.
23 May 2023
Verified review
Incredibly long waiting time for goods ordered
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Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We are sorry to read you have not yet received your order, please email us at service@peterhahn.co.uk with your name and address so we can chase this further for you. Kind regards, your PETER HAHN Team.
7 May 2023
Verified review
Takes too long for ordered items to arrive.
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Answer by peterhahn.co.uk
12 May 2023
Thank you for your review. As we have upgraded our systems, we kindly ask you to allow up to 14 working days for delivery at present. Please accept our apologies for the delay at this time. Kind regards, your PETER HAHN Team.
JF
Jenny F.
Farnham
28 Aug 2023
Verified review
Do not list items which are not in stock.
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review. We are sorry to read your item was unavailable, please be politely advised we prepare our catalogues and website from predictions we receive from our suppliers. Sadly these can be subject to change and we are still imbedding our new system which is causing some technical issues. We apologise sincerely, we regret letting any of our valued customers down. Kind regards, your PETER HAHN Team.
JL
Jackie L.
Rugby
27 Sept 2023
Verified review
Too many over embellished tops & jumpers.
Too many over embellished tops & sweaters
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review, and we appreciate your feedback. Fashion and style can be very individual and, whilst we appreciate that these items may not be to your taste, they are proving very popular this season. We try to provide a wide range of styles to appeal to a wide range of customers and we always work hard to make sure that our range has something for everyone.
We look forward to hearing from you again soon. Kind Regards, Your PETER HAHN Team.
21 Nov 2023
Verified review
Always have to wait for delivery
Unfortunately had to return as too big.
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Answer by peterhahn.co.uk
24 Nov 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch our items are sent out from our warehouse located in germany, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in checking the status of your return item, alternatively contact us via email at service@peterhahn.co.uk and out TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
30 Aug 2023
Verified review
Still awaiting refund for returned hoods
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Answer by peterhahn.co.uk
31 Aug 2023
Thank you for your review. We can confirm we are behind in our Return Department, please can you email us your proof of postage from Royal Mail to service@peterhahn.co.uk and this will allow us to expedite your return. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
TE
te E.
clitheroe
26 Aug 2023
Verified review
Good product but delivery is too slower
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch please contact us on 0800 0542120 so we can give you any information regarding your account or outstanding orders on your account alternatively you can contact us via email at service@peterhahn.co.uk we kindly ask you to include TRUSTED SHOPS in the subject title of your email and we can filter these and work them accordingly, We look forward to hearing from you We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
difficulty in getting queries answered
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be politely advised we have over 500 emails to answer from our customers at the moment and we are working hard to answer all queries. We apologise should you not receive a response as fast as you are used too. Kind regards, your PETER HAHN Team.