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Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
The website is extremely efficient and only once in several years has a problem occurred. I emailed Customer Service and got an immediate reply, pertinent to the issue. The clothes are lovely but still in big sizes. Really good all round.
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19 Jun 2023
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wide selection of clothes and designers; very good choice of materials, sizes quick order system and returns.
could re-enable the customers information - items ordered , goods outstanding. and items returned etc; this is greatly missed!!!!
The swim suit is good. It fits because I had once bought same pattern in a shop and got it fitted. Difficult to know what sizes fit with PH as each designer label ( great they are designer) his different sizing. But lovely clothes. Thanks.
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19 Dec 2023
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Stand-out on-line retailer
Extensive range of high quality coats at competitive prices, and the website is very user-friendly. Their customer service is super-efficient and overall, an excellent buying experience. Only complaint is their boxes are on the big size!
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23 Aug 2023
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A good choice of quality products . Peter Hahn must cater for financially privileged customers as a large number of the items for sale are expensive. Deliveries are quicker than they used to be. Overall I trust this retailer's service.
I particularly liked the knitted jacket and I am so looking forward to receiving it. I have never in all the years I have been using this site , had any problems with either quality, returns or queries. An excellent service every time.
Very slow delivery. Also miss my account details on your website . Need to look at previous orders and outstanding deliveries . Other than that I really do love all your clothes and a very good selection to please all different ages .
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Answer by peterhahn.co.uk
28 Nov 2023
Thank you for your review, unfortunately as all our items are dispatched from our warehouse in Germany this is why delivery may be slightly longer. In regards to your online account, you should still be able to see these details. Please contact us via email at service@peterhahn.co.uk so we can assist with this. Kind Regards, Your PETER HAHN Team.
It said that there is £5.00 off, it did not give me any chance to go to put in the code for this, so I have [paid the full price. Not very pleased about this. The item number is 80115077, ordered by J Coville. please refund the £5.00
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Answer by peterhahn.co.uk
18 May 2023
Thank you for your review. Please contact us at service
@peterhahn.co.uk once you have received the order and confirmed you will be keeping this and we will then refund you the missed voucher. You will need to enter the code in your ' Shopping Bag ' before checkout online. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
Excellent quality clothes at reasonable prices. I find it difficult to buy styles I like and which suit me, but Peter Hahn is one of the best outlets.
It is not ideal if the item is wanted urgently as delivery can be quite long.
I am satisfied with the products most of the time good quality and there are so many choices to select from but the delivery needs to improve Sometimes it takes much longer for them to be delivered which is very frustrating
Peter Hahn is the one for me. They have a great range to choose form. Their web site is easy to use. They use the Royal Mail for deliveries, so ever thing is safe not like EVRI. I do not feel they need to change anything.
Wide variety of fashion online. After ordering ,waiting weeks for delivery and in some cases order never arrives. Please improve your communication and keep customer updated from point of ordering to dispatch and delivery
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19 Jun 2023
Verified review
As a regular purchaser I do not feel you give due discounts.
Delivery time is excessive - office reorg. Is taking a long time leading to this problem. Sadly I am sticking with them because of the style and quality
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
15 Jun 2023
Verified review
Better delivery times, and tracked delivery.
Waiting weeks for a parcel, royal mail left parcel outside in the rain whilst I was on holiday, if it was a tracked parcel I could have re-arranged a date for delivery.
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Answer by peterhahn.co.uk
15 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
Love the clothes. So different but delivery could be quicker.
I would like my order to be delivered a little quicker. Not sure where the goods come from but if its the UK I'm sure they could arrive sooner.
If they originate from outside the UK that would explain the delay.
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9 May 2023
Verified review
Excellent service. Lovely lady on the phone. Very helpful.
Considering some items come from Germany i thought it was very quick. Most items i have ordered in the past are beautiful quality. Well worth the wait.
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9 Oct 2023
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Great service and classy products
Website is clear and easy to navigate. Purchase process is smooth and easy. Excellent range of products and sizes. The only improvement I could suggest is a more speedy delivery but otherwise a great service.
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15 Sept 2023
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Smart, well made clothes.
Good choice of smart, well made clothes. The website is easy to navigate making ordering very easy. Delivery is usually very quick but should there be any delay the company keep you informed of the position.
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20 Nov 2023
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Loved everything I ordeted. Like the fact that you always advise when the parcel will be delivered and the invoice and return label is always in.the parcel. If you need to return it’s always acknowledged.
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24 Nov 2023
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Long term customer.
I have bought clothes from you for years, as they are of good quality and reasonably priced. I have always had excellent service from you and the new look online ordering is the most simple that I have seen.
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