Review summary
Many customers are highly satisfied with the build, performance, and reliability of the products. The battery performance, particularly the interchangeability, is also appreciated. Some customers found the ordering process and website easy to use, and fast delivery experiences are frequently praised. Overall, the products are generally considered to offer good value for money. However, several areas for improvement have been highlighted. Customers commonly report poor communication, unresponsiveness, and difficulty contacting customer support. Delivery experiences are inconsistent, with some facing delays or poor courier service. Battery incompatibilities and short lifespan are sources of frustration, and many find assembly challenging due to unclear or inadequate instructions. The ordering process and website usability are often criticized for being confusing or lacking features. Other recurring issues include difficulties obtaining spare parts, unclear return processes, and lack of support for returns, as well as frustrations regarding inflexibility and discount issues.
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Verified
Should really have got the 40v mower
In hindsight I should have got the 40V mower. Would have been more powerful. The 24v cuts well enough but really only suitable for v small lawns, collection bag is a bit small too. Not sure how long the mower will last, it's a bit flimsy.
Verified
Leaf Blower and Vacuum
I was surprised how large it was as my previous one bought in Spain was a fair bit smaller. That said it works very well and I'm pleased to be able to use my lawn mower batteries to power it.
Verified
Great product looks really well made. Good delivery experience. Went from a small Bosch mower to large Greenworks mower. Self driving worked well. Very impressed with mulch setting grass is cut up very small and not really visible
Verified
It’s very awkward to remove the batteries from my 48volt self propelled lawnmower , you need to press in the catch and then try to pull the batteries out with nothing to really grip on to , I also struggle to remove the battery from the pole chain saw . and the car jack
Verified
Great Products, Terrible Customer Service
My Order was 2p away from free delivery, however when I contacted them they would not compromise over the free delivery, I looked at adding an accessory however, everything that was
of use to me was out of stock. Very inflexible
Verified
At the time of purchase, I was unaware that item had come in from abroad, although delivery was prompt, I had a slight problem and was unable to contact any body in this country by phone, only by your Web site, and as a seventy five year old I find it a pain, that said I'm vary pleased with the mower
Verified
Great lawnmower. Additional battery wonderful idea to supply 2X batteries with purchase. Delivery on time and next day without additional cost. No complaints
Verified
I bought a battery mower 12 months ago. I don't have a large lawn so was really happy with it. Unfortunately, one of the batteries wouldn't charge. I've already had to pay out to replace it. I did think they would last longer than a year. The mower is great when the batteries are working, just dissatisfied having to replace a battery so soon
Verified
Excellent mower. Does what I need it to do.
Very happy with my mower. Battery life is more than enough for my garden and the mower is powerful enough to pull itself up my steeply inclined garden.
Verified
Everything great with product
Some details in online product videos displayed what appears to be incorrect model specifications
Verified
Lawnmower 46in 48v
My order arrived the next day. Great service and super quick delivery.
Easy assembly.
Verified
I have used the product several times now and it has become an invaluable tool
Verified
Good delivery poor communication
Good service as in the delivery was quick. Apart from that communication with greenworks has been poor. They have also sold me a lawn mower that has no available spare blades which seems odd.
Verified
Greenworks spares - Northern Ireland
Greenworks sell their tools in Northern Ireland, but then won't deliver any spares to NI. I think that is a poor policy in terms of customer service. I have to ship to someone I know in England and get them to re-post it at additional cost.
Verified
Excellent Quality
Very pleased with the service provided and the products that I purchased I have found them to be extremely good quality would certainly recommend to
Verified
Good choice of products at a reasonable price.
Verified
Voucher swindle - My order arrived fine, but
Voucher swindle - My order arrived very swiftly within 24 hrs, well done. However from a previous order I was sent a discount voucher for 10% off a future purchase - I tried to use on my recent order. No joy, invalid code. Rang the phone no at Swindon on the original email. Very helpful man couldn't deal with but happily said customer service will sort for you and put me through to a most officious lady. She denied the voucher had come from them despite it bearing Greenworks and the Swindon address. You will have to deal witrh Greenworks in Germaqny7 or Denmark and cut me off. I have since sent Greenworks an email of complaint and asking for the 10% discount to be refunded (about £15) - have heard NOTHING. Beware everyone if you are sent a voucher
Verified
Very effective hedge trimmer - it would be good if you enabled purchasers to construct their own bundeles of tools.
Verified
Swift action after placing order and delivered the following day. Sturdy packaging.
Verified
Clear ordering process and quick delivery. This was a gift so cannot comment on how it works etc.