Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
27 Mar 2024
Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
I have tried to email customercare@pakcosmetics.com
Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like.
I have attached pictures.
I paid for special delivery to be delivered in 3 working business days, I ordered it too late however my products were delivered Monday, I was disappointed because the relaxer I ordered was not Extra strength, still pleased with my other 2 items
Report review
10 Oct 2023
Verified review
Liked the delivery options i could choose tracked. I didnt get a email confirmation of my order so i was scared if it was a scam. My products came cellotaped well and packaged well. Couldve despatched sooner
Report review
16 Oct 2023
Verified review
Items as described.
Excellent products. They are as described. 4 starts because the website was a bit not user friendly, plus the postage was quite high. Otherwise, happy with purchase and the packaging etc.. will use again.
Report review
19 Nov 2023
Verified review
I would have liked a confirmation email with my order but nothing was communicated until my order was ready to dispatch. It left me wondering if the company was legitimate.
Report review
28 Aug 2023
Verified review
Quick dispatch and service.
Only issue is the Website is tricky to manauve around to find the products you require. Plus some items are no longer available online.
Report review
27 Aug 2023
Verified review
Red is the New Orange!
She ordered orange and even the lipstick was labelled orange, but it is red. Fortunately she love the red, if she’s happy I’m happy.
Report review
20 Jul 2023
Verified review
It would be useful if they could keep stock up to date so that I am not disappointed when they cancel some of my order.
Report review
5 Jun 2023
Verified review
Would have given 5 stars but the pictures for the colour choices are not always clear enough to select on line.
Report review
28 Jun 2023
Verified review
Like product is package very good. Do not like next day delivery price it is to expensive eight pounds.
Report review
2 Aug 2023
Verified review
Delivery options need to be better and more affordable. But all in all, good product and service.
Report review
27 May 2023
Verified review
The website is not brilliant but the cost, timeliness and quality of products are great.
Report review
6 Dec 2023
Verified review
Products were fine but delivery could've been earlier as I paid for 2-3 days delivery.
Report review
10 Oct 2023
Verified review
Send order confirmation/acknowledgement email as soon as purchase is made/order placed
Report review
12 Oct 2023
Verified review
Not charge as much for local delivery, I'm ending up paying more for the product
Report review
2 Aug 2023
Verified review
Delay in letting me know item was out of stock but the delivery service is good
Report review
14 Jul 2023
Verified review
no price increase since last order. Much appreciated. Quick & efficient service.
Report review
31 Jul 2023
Verified review
The usually have the hair extentions I need, when the local shop doesn't.
Report review
16 Oct 2023
Verified review
If we need to get in touch with you can u please answer the call .
Report review
11 Jul 2023
Verified review
send a confirmation email after order is placed for peace of mind
Report review
30 May 2023
Verified review
Great products and packaging. Fast delivery would be excellent!
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.