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Pak Cosmetic Centre
Reviews:

1,214 reviews in the last 12 months13,810 total reviews  

4.52
Excellent

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Top positive review

27 Mar 2024
 Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?

Top negative review

20 Jun 2023
 Verified review
I have tried to email customercare@pakcosmetics.com Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like. I have attached pictures.
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Reviews for Pak Cosmetic Centre

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24 Apr 2024
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23 Apr 2024
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22 Apr 2024
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22 Apr 2024
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21 Apr 2024
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21 Apr 2024
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21 Apr 2024
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5 May 2024
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Order wasn't delivered but as Amazon driver's GPS says it was customer services insist that it was. We gave checked the so-called safe spaces & with out neighbours, with whom we gave good relationships & we always take parcels in for each other. This has happened with 4 recent orders, including from your partner store, My hair and beauty. I am not a liar but am being treated as one by both customer services departments which have not offer me a refund. I will review this experience and will not shop from either of these stores again.
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24 Apr 2024
 Verified review
Got an email on Sunday to say package had been delivered and left beside shed which it has not!’no parcel and when I rang customer services , I waited 5 minutes only to be cut off twice, absolutely disgraceful!!
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9 days ago
 Verified review
Bottle was not packed properly. Squashed out when arrived Courier put the parcel right into my black bin n got stucked into the bottom of bin Need to turn bin upside down to hit on bottom
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24 Apr 2024
 Verified review
I've order products from here twice now and both times I've been sent products that are out of date. Won't be ordering again
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5 May 2024
 Verified review

Items suggested to me incorrect

Items suggested to me were incorrect, which means I ended up ordering an item that was no use to me.
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12 days ago
 Verified review
I have been charged same products and same received two orders which l dont really need
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9 days ago
 Verified review
Did not receive my order still not refunded been waiting for more than a week nearly 2
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9 days ago
 Verified review
Haven't received item yet after 3 weeks
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10 days ago
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27 Mar 2024
 Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
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30 Mar 2024
 Verified review

Denim

I have ordered the Denim (Black, Original, Raw Passion and Azure). I have tried Black and Original and the fragrance were wonderful. I haven’t tried Raw Passion and Azure but when I try them next I will definitely give a feedback about them. This was my second order and was impressed how quickly it was processed and dispatched. I would have ordered Denim Musk in my second order but it was out of stock on the website. In my first order I had tried Denim (Black, Original and Musk) and fragrance were wonderful. The first order was processed quickly as well.
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24 Mar 2024
 Verified review
Brilliant 🤩 Efficient and Quick Delivery I am so impressed. I prefer to order my products from PAKS rather than elsewhere. I like to order my hair extensions from PAKS as they arrive in named boxes and packaging which reinforces the genuine quality of the items sent out. The packaging of my product's was very good and you can see that it has been done thoroughly and with care. Keep up the quick delivery service. I will be ordering more regularly.
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22 Mar 2024
 Verified review
Dispatched quickly and promptly. Beauty/cosmetic products packaged well in a box and taped so no damage or leakage. However, I would suggest to perhaps bubble wrap or have stronger parcel bag/wrap - my parcel arrived with a small tear (could see into my packaging) I am highly pleased with Paks online as much as I am in person when visiting stores. Thank you very much
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