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Top positive review
27 Mar 2024
Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
I have tried to email customercare@pakcosmetics.com
Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like.
I have attached pictures.
I was unable to track my order and I tried calling the number on their site, didn’t get a response. Sent a mail didn’t get anything.
After I sent another mail and they offered to refund my money. As at the time am writing this, they are yet to refund although they have sent several emails that I would be getting my money in 3-5 working days. Terrible service from Pakcosmetics
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20 Mar 2024
Verified review
Item left outside
Items left outside, and stolen. Have to wait another week for them to make a claim for items to be replaced.
Disapointing, took a week to arrive o. First place!
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26 Mar 2024
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Poor customer service. I received an incomplete order and was told they had checked the CCTV when the packing was done and no further action will be taken!
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19 Mar 2024
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Fake or expired product they sent us.
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31 Mar 2024
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Very bad on return policy
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9 Apr 2024
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6 Mar 2024
Verified review
Great service to know that I have a money-back guarantee with any goods that I purchase with Paks Cosmetics. I feel confident when using this service and knowing that I will be reimbursed for the purchase price of the goods in the event of non-delivery or non-refund.
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4 Mar 2024
Verified review
Items were well protected apart from the Alma oil which did not have any additional taping so it leaked.
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13 Mar 2024
Verified review
Would use again
Goos service with regular updates
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16 Mar 2024
Verified review
Prompt delivery
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14 Mar 2024
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3 Mar 2024
Verified review
Absolutely terrible experience. Will never order from Paks Cosmetics again!
Absolutely terrible experience. I spent over £50 and l two of the three items have a best by date of 06/24 and 08/24. This is completely unacceptable as we are in March, 03/24.
The third item has a date of 02/25 which is under a year and also the product is of poor quality in the bottle. It looks as though it has already expired. Again completely unacceptable.
Also, the packaging the irems came in is ridiculous, literally an old box which was for some sort of skincare product.
I contacted their customer service who seems to think that selling products with such ridiculously short shelf life and of poor quality is absolutely fine. I am requesting a full refund.
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8 Mar 2024
Verified review
I have not received my order, I was told it would be delivered to me, after all I did pay for carriage, yet I still haven't had it. The courier said he left it in reception, well there is no reception areas in our building. They are now dragging out an investigation for another 7-10 days, I have no choice but to wait, I will do this because I know that I do not have my order.
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12 Mar 2024
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Hair ordered and paid for is no longer available
Order has not yet been delivered
Hairdresser appointment missed due to no delivery
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23 Feb 2024
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Didn’t receive it until 5 days later and had to cancel my hair appointment as the hair did not arrive in time
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13 Mar 2024
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The product is terrible! Gave me burn sensation, had to take my shower again. Regret purchasing the product.
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13 Mar 2024
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I didn't receive my order and said it had been delivered
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6 Mar 2024
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No ha llegado mi pedido Ladrones p
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23 Jan 2024
Verified review
I like that they stock the wig I love but I do not like that they have cut the wig down, I have placed the midnight blue wig next to my honey blonde one. That is exactly the same, and the hair is less in a huge comparison... I am so upset because they don't have anymore in the midnight blue and this one I want to give it straight back because it looks ridiculous
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