Pak Cosmetic CentreReviews:
1,214 reviews in the last 12 months13,810 total reviews
Excellent
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Top positive review
27 Mar 2024
Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
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Top negative review
20 Jun 2023
Verified review
I have tried to email customercare@pakcosmetics.com
Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like.
I have attached pictures.
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Reviews for Pak Cosmetic Centre
1 Aug 2023
Verified review
I ordered something and was charged another price, I had to cancel my credit card and therefore did not receive the items or my money back!!!! I work hard for my money , this is bad service!!!
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24 Nov 2023
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Still haven’t received my parcel contacted the shop to contact Royal Mail cause they are the only one who could request the parcel back and give me my refund but haven’t heard from them
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24 Jul 2023
Verified review
Disappointed … poor product poor service
Very rude staff and poor quality products. Buyers should beware that once they have your money you're irrelevant. Complained about a defective wig and was told it was my problem.
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22 Aug 2023
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The process to order and receive my product was satisfactory. However, there is no process in place to return items. There is no return form no explanation on how to return items.
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24 Jun 2023
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Both bottles came with broken lid and some of the product had even poured out making everything really sticky. Lid on one of the bottles doesn’t even fit on the bottle properly
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8 Nov 2023
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My order was cancelled and no refund after 6 days…
My order was cancelled by Pak stating the reason was that the products are out of stock. I requested a refund 6 days ago, which was acknowledged but have not received it.
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6 Aug 2023
Verified review
Image did not reflect hair at all, completely different colour and the cost to return makes it senseless to get a refund as it cost nearly the price of two packs of hair
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24 Aug 2023
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Well packed items delivered quickly, however one item missing a lipstick. I have emailed them still waiting for a reply. Hopefully they will send the missing item.
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19 Jul 2023
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Website can be improved so that shopping is a more enjoyable experience. The quality of the product is ok/good, but I always end up buying the wrong colour!
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16 Oct 2023
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Delivery is longer than advertised
We received the package later than they said on the website. It says 2-3 days but it took a whole 7 days before the items were attempted to be delivered.
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1 Nov 2023
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Charged £34.99 for items. When arrived price stickers say £24.99. Refused to refund the difference. Disgusting and Trading Standards are taking this up.
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9 Jan 2024
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expensive
I bought deodorants to help reach free delivery. But I never realised you are charging more than double what the supermarkets are. Won’t use again
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3 Dec 2023
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I received an out of date bottle of apple cider vinegar I’ve tired to email but it’s not clear who to contact regarding this.
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23 Jul 2023
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Hair products not fully described
The hair products are not fully described. I needed to know texture, does it tangle, length, how much I need for a full head.
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21 May 2023
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Late order
I usually have good service, but I paid extra for 2 day delivery but did not receive my parcel until 4 days after ordering.
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25 Jun 2023
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It had leaked, unfortunately
The delivery was quick and what I ordered but one of the lids of the nail polish remover was loose and it had leaked.....
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4 Dec 2023
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Placed an online order, then a few days later was told it was out of stuck and still have not received a refund
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31 Dec 2023
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I received my gel that I ordered already opened and used which is ridiculous .absolutely awful customer service
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15 Oct 2023
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Rubbish
Product seemed watered down.
This isn’t the same as I have purchased from other retailers
WOULD NOT USE AGAIN
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24 Dec 2023
Verified review
I ordered 4 packs of root perfect but have only recieved 2.I have been charged for 4 so where are my other 2.
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